Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: kadila47
Verified Purchase:Yes
I was so excited for this new model but disappointed in the performance. I had to return as where you place the pod now has 5 needles and coffee grounds & water were surrounding the pod when I lifted the handle. Coffee grounds in my coffee. It’s a fabulous design and hopefully the technology is improved.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 18, 2020
Hello and thank you for your review. We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Very slow
on November 16, 2020
Posted by: Banjo 21
I bought this to replace an older model which had worn out. This K-Supreme Plus is so slow making a cup of coffee. I expected it. Should work like the old model and am very dissapointed. For the c cost of this model it is a bad purchase.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
We appreciate your review and feedback. The K-Supreme Plus coffee maker will start brewing within 15-20 seconds of pressing brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. We hope this is helpful!
Written by a customer while visiting keurig.com
Customer Rating
1
Stopped working
on August 28, 2021
Posted by: Lisaf78
I have used this brand for years and always had good luck. I updated my kitchen and purchased this in April and yesterday it burnt out. This is an expensive coffee maker and not worth money if it doesn’t even last a year. Poor quality. Waste of money
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 1, 2021
Hi Lisa. Thank you for reviewing your K-Supreme Plus. We're sorry to learn that your machine is not functioning correctly and would be more than happy to assist you. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to speaking with you!
Written by a customer while visiting keurig.com
Posted by: katierod
Verified Purchase:Yes
This model looks great but is so slow brewing. Definitely disappointed in this model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 15, 2020
Thank you for your review and feedback, Katie. It is normal for the K-Supreme Plus to start brewing within 15-20 seconds of pressing the brew button and normal brewing time is up to 3 minutes depending on the size and strength selected. If you are noticing a longer brew time, please try reaching out to our customer care team, they will be able to help: 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
short life
on August 31, 2021
Posted by: buy a truck load
I bought one two weeks ago, it lasted four days, sent it back and got another one, it lasted 5 days. I HAVE NO IDEA WHAT THE TROUBLE IS BUT i WOULD NOT RECOMMEND THIS MODEL. NEED TO HAVE ANOTHER COFFEE MAKER FOR BACK-UP
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 1, 2021
Thank you for your review and feedback. We're sorry to hear about your experience! If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
A Better Cup
on July 12, 2021
Posted by: CMW21
I'm a little bit of a coffee snob, but I also like convenience. This is our second Keurig replacing an older model that lasted many years. I still use a French Coffee Press when not in a hurry, but you can't beat the convenience of a Keurig. I can tell the difference in taste between the older Keurig and this newer 5 prong model. It tastes better. Just hope it lasts as long as my last one.
Pros:
Tastes better (5 prongs, better saturation)
Easy to fill water reservoir (thank you for the handle)
Hotter coffee with temp control (if you put cream in, use higher temp)
One step heat and brew (its quick)
Programable user modes makes it even easier, but really the whole thing is easy to use
Turns off automatically
Tastes better (5 prongs, better saturation)
Easy to fill water reservoir (thank you for the handle)
Hotter coffee with temp control (if you put cream in, use higher temp)
One step heat and brew (its quick)
Programable user modes makes it even easier, but really the whole thing is easy to use
Turns off automatically
Cons:
Per other reviewers, it splats a little bit with a lower cup but nothing terrible. No problem
with a travel mug. The stream coming out is a little bit stronger, probably because
more water flowing through; hence more splat.
Note- if you buy the reusable filter, you do not need the grey "plus" adapter that comes
with it. That is meant for older "plus" models. Take the piece off and it works well.
Instructions are not clear that this piece is NOT for the newer models.
I guess like everything, its mostly plastic. Be gentle and it should not break.
Higher price - for that reason I gave it 4 stars on quality and value. Its a good machine
though if you want to pay for it. I didn't want the subscription, so I paid.
Per other reviewers, it splats a little bit with a lower cup but nothing terrible. No problem
with a travel mug. The stream coming out is a little bit stronger, probably because
more water flowing through; hence more splat.
Note- if you buy the reusable filter, you do not need the grey "plus" adapter that comes
with it. That is meant for older "plus" models. Take the piece off and it works well.
Instructions are not clear that this piece is NOT for the newer models.
I guess like everything, its mostly plastic. Be gentle and it should not break.
Higher price - for that reason I gave it 4 stars on quality and value. Its a good machine
though if you want to pay for it. I didn't want the subscription, so I paid.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Major quality control issue with this model
on September 5, 2021
Posted by: Mark Twain
Bought one of these at a large warehouse store. It was lightly used for five months. Then I went to go turn it on and it turned on for about four seconds and then shut off and would never turn on again. The brand new Keurig permanently died after five months! Major quality control issues with this K-Supreme Plus C Single Serve machine. Look up reviews. Buyer beware! Luckily I was able to return this heap of junk and had an 8-year-old Keurig in a closet that still works. Shame on Keurig for selling junk like this.
No, I would not recommend this to a friend.
Response from keurig.comBy Consumer Care , September 8, 2021
We appreciate your review and apologize that we could not meet your expectations. We will pass your feedback onto our engineering and quality teams for review. If you ever need assistance with any of our products going forward, please do not hesitate to reach out to our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you.
Written by a customer while visiting keurig.com
Customer Rating
5
Enjoy having a good cup of coffee anything want!
on September 25, 2021
Posted by: EADG
Verified Purchase:Yes
This one is a replacement for one I bought the end of January 2021. I am confident it will last a long time
I would recommend this to a friend!
Written by a customer while visiting keurig.com