Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Descaling it until the Keurig descaling for 2 time
on September 22, 2021
Posted by: Anonymous II
I hate this machine! How to turn off descale light on Keurig k supreme plus coffee maker? Holding 8 and 10 oz buttons same time for 3, 5 seconds do not work. Shut it off for 6 days straight, still has descale light on!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
Thanks for your review. When you descaled, did you activate the Descale Mode on your K-Supreme Plus coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible life span
on October 10, 2021
Posted by: Leeleesbutg87
This would be my third replacement in 5 months. I use this machine everyday. The fist completely died on me in 4 months and the second in 1 month and 1 day!!! I refuse to get another replacement! I am truly disappointed. Because this is my first time purchasing a keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 15, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Excelent Coffee Maker
on November 21, 2022
Posted by: Anonymous
I received the K Supreme Plus today with the K Cup Filter and 4 different types of coffee. Everything arrived in good shape.
I'm sipping on some pumpkin spice as I type this review.
The machine and features seems well laid out, although I'm at a loss in trying to understand why the water reservoir is askew. One of my favorite aspect with this machine is the large removable tank that has a large handle. The tank reservoir is still narrow enough so I can use the filtered water in the fridge which is a big plus for me. The multi flow system seems to work very well with the K Cup Pods. I primarily grind my own beans and I look forward to using the "My K Cup Filter" and I'm hoping the multi flow system will be equally as good as it is with the K Cup Pods. The Brew strength selection is awesome, and works very well. The stainless steal exterior goes well with out kitchen appliances.
I know that I just got this coffee maker and it is new, so I would expect it to work fine. I also am looking for reliability. Customer service is also important as well. So I plan to make another review in the future to confirm whether or not any issues that may have popped up and if so, how Keurig deals with me. Thanks for reading my review and God Bless.
I'm sipping on some pumpkin spice as I type this review.
The machine and features seems well laid out, although I'm at a loss in trying to understand why the water reservoir is askew. One of my favorite aspect with this machine is the large removable tank that has a large handle. The tank reservoir is still narrow enough so I can use the filtered water in the fridge which is a big plus for me. The multi flow system seems to work very well with the K Cup Pods. I primarily grind my own beans and I look forward to using the "My K Cup Filter" and I'm hoping the multi flow system will be equally as good as it is with the K Cup Pods. The Brew strength selection is awesome, and works very well. The stainless steal exterior goes well with out kitchen appliances.
I know that I just got this coffee maker and it is new, so I would expect it to work fine. I also am looking for reliability. Customer service is also important as well. So I plan to make another review in the future to confirm whether or not any issues that may have popped up and if so, how Keurig deals with me. Thanks for reading my review and God Bless.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Only lasts a couple months
on March 9, 2023
Posted by: DJRx
Good coffee but we bought this and it died a couple months after we got it. Figured it was a fluke because we did the cleaning and everything we were supposed to. Bought another one from a different place and it only lasted a couple months also despite being cleaned as recommended. Good coffee for the couple of months it works. The water starts going in the pod then stops , there is not enough pressure to force the brew out of the pod. The bottom is pierced so it is not that
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 13, 2023
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739, so we assist you with troubleshooting this issue.
Written by a customer while visiting keurig.com
Posted by: Dunerdad
Verified Purchase:Yes
Bought this to replace the same model that failed after 2 years while descaling. We like this model but hopefully this one lasts more than 24 months
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
A Literal Hot Mess
on November 3, 2020
Posted by: Tattooian
What a hot mess, literally. I took it out of the box, put in the water, the k-cup, read the directions, and started the brewing process. When I opened the K-cup holder there were grounds everywhere, including in my coffee cup. The multi-flow shredder is the problem. It completely destroys the foil top of the k-cup, the poor thing didn't stand a chance. I can't wait to take this back from where I bought it. It is JUNK!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 4, 2020
Hello and thank you for your review. We can certainly understand your frustration and would be happy to help resolve your issue. If you have not yet returned the coffee maker, certainly contact our Consumer Care team. We are available seven days a week from 7:00 am to 10:00 pm, EST. and can be reached at 866-901-2739. We look forward to your call!
Written by a customer while visiting keurig.com
Posted by: Jackie17
Verified Purchase:Yes
I am now ordering my 3rd replacement as the first two do not fill more than 2 oz of water at a time no matter which ounce setting you choose.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 16, 2020
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Customer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This was a replacement for the Keurig Elite. Read reviews wasn't sure if I wanted to purchase another Keurig . I decided to go ahead and purchase the new K Supreme Plus . Many of the reviews mentioned splatter . It does splatter more than my last one but the taste of the coffee is well worth any splatter that I can easily wipe up. This is my 4th Keurig and I must say the best . Best in taste best in ease of use. Keurig has definitely listened to their customers and addressed issues over the years and their machines just get better. I thought I would miss not being able to program my machine to come on at a certain time but I don't . I love just turning it on picking the strength, cup size, and temperature , putting the kcup in closing the lid and it starts to brew right away. and its quieter than any of my old Keurig's. The smell is wonderful and its quick. It turns off until you make your next cup. The machine is great, and I must say Keurig has excellent customer service. I've had my machine almost a month and I look forward to my coffee every day .
Written by a customer while visiting keurig.com