Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
5
Perfect Upgrade from older model
on April 25, 2023
Posted by: Keith B
After 3 days of using it, I’ve got to say what an upgrade from my 5 year old Keurig that was leaking underneath. I like hot hot coffee and would have to reheat 60 seconds more in the microwave from the older machine. This one has heat/strength settings which makes a big difference. Went with the stainless steel look.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 5, 2023
We're so glad to hear you are able to brew your perfect cup of hot coffee with the K-Supreme Plus coffee maker. Thank you for brewing the love!
I've had this for 14 months now. Just past the 1yr limited warranty. It worked great until about 2 weeks ago. The buttons are no longer responding. I can't choose the temperature or strength and it appears to be cycling through the different levels of each. If I want a stronger cup of coffee I have to watch the window & try to hit the brew button at the right moment. I feel like I'm playing Whac-A-Mole with my Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 26, 2023
Hello Christina and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
I received my replacement Keurig after a couple tries. It wasn't real easy but I am happy to say it was resolved and I got my new Keurig, which I love.
This is the third K-Supreme Single Serve Coffee Maker in the last year. It makes a great cup of coffee when it works. Thank you Keurig for replacing it. I hope the third time is a charm!!!
I am happy Keurig replaced my failed unit a couple of months out of warrenty. I love this model over the previous model as it's smaller, quieter, and the extra water jets do seem to make a differenve in the coffee taste. I hope this replacement lasts a long time.