Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
3
Two in Two Years
on March 15, 2023
Posted by: mike68
I've had two of these coffee makers. First I purchased second was a warranty replacement. Both failed during cleaning process. On the plus side the adjustable temperature is great. The brew strength adjustment has done make the coffee stronger however one ends up with grounds in your coffee. It's a nice looking coffee maker and the hot coffee is ready quickly. Just be sure you register your brewer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! If you ever need any further assistance, please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Great features while it lasted!
on March 25, 2023
Posted by: JanMead
Enjoyed this replacement for an older Keurig coffee maker but it quit working during a cleaning cycle; seemed to overheat during the 6th rinse cup and would not turn on again. Not sure that I will replace this one with a Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 27, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
2
Not true to brew size
on April 11, 2023
Posted by: dune bug
My K supreme plus brewer brews less than what is chosen. I hit 12 oz button and it consistently brews about 9 oz. Each brew size I choose brews about 2 -3 oz less. I hit 4 oz and it brews about 2. the machine was purchased in July 2022 and is used by one coffee lover. Big disappointment
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 12, 2023
Thank you for your review. We are sorry to hear you are experiencing inconsistencies with the brew from your K-Supreme Plus coffee maker. Based on what you are describing, descaling your coffee maker might help! Descaling regularly removes mineral build up that can affect taste and quality, ensuring your coffee maker brews a perfect cup, every time. Please feel free to visit the support page on our website for helpful tips and videos on how to descale your brewer properly. If you need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
K Supreme Plus
on April 25, 2023
Posted by: Christina H
I've had this for 14 months now. Just past the 1yr limited warranty. It worked great until about 2 weeks ago. The buttons are no longer responding. I can't choose the temperature or strength and it appears to be cycling through the different levels of each. If I want a stronger cup of coffee I have to watch the window & try to hit the brew button at the right moment. I feel like I'm playing Whac-A-Mole with my Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 26, 2023
Hello Christina and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com
Posted by: susmo
Verified Purchase:Yes
Recently I had trouble getting my Keurig to proper work. I called Keurig and talked to a very friendly customer service rep who helped me right away. There was no issues with getting the answers and help I needed. She went far beyond what I expected and I am so pleased.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Scar80
Verified Purchase:Yes
Nothing special. Coffee is not very good. I thought my old Keurig was the reason, but this sleek looking K-Supreme still doesn’t make decent coffee.
Response from keurig.comBy Keurig, Consumer Care, June 16, 2023
We're sorry to hear you are disappointed with your K-Supreme coffee maker. We will be happy to discuss this further with you. Please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Geno II
Verified Purchase:Yes
This unit replaced a malfunctioning one bought and returned. It works fine with good tasting coffee. I've used Keurig coffee makers for years and would have expected some improvements like a fuse or circuit breaker to reset if overheated.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 23, 2023
Thank you for your review and feedback. If you ever need any assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Nick 2 times
Verified Purchase:Yes
I’m only giving 2 stars currently. This is my second K-Supreme Plus in less than a month. I got the first one and got it all set up for the next morning and it wouldn’t brew. Then it wouldn’t power on and smelled burnt. Tried to register the machine and that didn’t work either. Tried to call and no one answered, was 4th of July. Got threw and explained I couldn’t register and machine was not working at all. I now know why! The plug on my first one did not have the surge on it! My new one does. I’m sure this is what caused the first one to burn up. I really hope this one works as well as the other 2 brewers I have working now at different locations (office and RV). I can’t recommend this system yet but if it keeps working it will be great if not I will be requesting a refund or a free upgraded model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to hear your feedback on your new brewer, so please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com