Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: susmo
Verified Purchase:Yes
Recently I had trouble getting my Keurig to proper work. I called Keurig and talked to a very friendly customer service rep who helped me right away. There was no issues with getting the answers and help I needed. She went far beyond what I expected and I am so pleased.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Scar80
Verified Purchase:Yes
Nothing special. Coffee is not very good. I thought my old Keurig was the reason, but this sleek looking K-Supreme still doesn’t make decent coffee.
Response from keurig.comBy Keurig, Consumer Care, June 16, 2023
We're sorry to hear you are disappointed with your K-Supreme coffee maker. We will be happy to discuss this further with you. Please reach out to our Consumer Care team at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Geno II
Verified Purchase:Yes
This unit replaced a malfunctioning one bought and returned. It works fine with good tasting coffee. I've used Keurig coffee makers for years and would have expected some improvements like a fuse or circuit breaker to reset if overheated.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, June 23, 2023
Thank you for your review and feedback. If you ever need any assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Nick 2 times
Verified Purchase:Yes
I’m only giving 2 stars currently. This is my second K-Supreme Plus in less than a month. I got the first one and got it all set up for the next morning and it wouldn’t brew. Then it wouldn’t power on and smelled burnt. Tried to register the machine and that didn’t work either. Tried to call and no one answered, was 4th of July. Got threw and explained I couldn’t register and machine was not working at all. I now know why! The plug on my first one did not have the surge on it! My new one does. I’m sure this is what caused the first one to burn up. I really hope this one works as well as the other 2 brewers I have working now at different locations (office and RV). I can’t recommend this system yet but if it keeps working it will be great if not I will be requesting a refund or a free upgraded model.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 19, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! We'd love to hear your feedback on your new brewer, so please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Fuzzy man
Verified Purchase:Yes
I contacted Jerick and they replaced the unit with just knowing that I had tested it once or twice to make sure that it is truly broken and they sent out another unit the following day
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Reyc
Verified Purchase:Yes
They were fast to replace my keurig after I had troubleshooting my keurig very happy
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: notsatisfied
Verified Purchase:Yes
This is probably the 5th Keurig we have had. The last almost a year - some not that long then just stop making coffee!!!!!!!!!!!!!!! HORRIBLE especially when you just get up and need a cup!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: tracypa11
Verified Purchase:Yes
This was the THIRD time replacing this model. I was promised a different model, even picked it out, but was sent the same darn thing. Unbelievable.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com