Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: suzanne 2
Verified Purchase:Yes
had for a little less than a year...when it stopped.. i just called customer service and they were very quick to resolve my problem...not too many companies even give a "hoot" so guess what brand I will continue to purchase and will also recommend to others...thank you again..suzanne
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mom24
Verified Purchase:Yes
I got this replaced after it failed when I was descalling
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Mtmctm
Verified Purchase:Yes
I’ve had this two weeks and used the vinegar trick and descaled and nothing works. Every cup tastes like plastic
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 27, 2023
We are very sorry to hear that this has been your experience. We value your time and would like to look into the concerns with your K-Supreme Plus coffee maker further. Please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST.
Written by a customer while visiting keurig.com
Posted by: Toney
Verified Purchase:Yes
Our first one just like this one guit working after 2 years. We replaced it with the same model. Hope it lasts much longer.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, February 9, 2023
Thank you so much for taking the time to review your K-Supreme Plus coffee maker. We appreciate the feedback! Enjoy!
Written by a customer while visiting keurig.com
Customer Rating
3
Two in Two Years
on March 15, 2023
Posted by: mike68
I've had two of these coffee makers. First I purchased second was a warranty replacement. Both failed during cleaning process. On the plus side the adjustable temperature is great. The brew strength adjustment has done make the coffee stronger however one ends up with grounds in your coffee. It's a nice looking coffee maker and the hot coffee is ready quickly. Just be sure you register your brewer.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 21, 2023
We appreciate your review and apologize your K-Supreme Plus coffee maker did not meet your expectations. Thank you for allowing us the opportunity to assist! If you ever need any further assistance, please don't hesitate to give us a call at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
3
Great features while it lasted!
on March 25, 2023
Posted by: JanMead
Enjoyed this replacement for an older Keurig coffee maker but it quit working during a cleaning cycle; seemed to overheat during the 6th rinse cup and would not turn on again. Not sure that I will replace this one with a Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 27, 2023
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Customer Rating
2
Not true to brew size
on April 11, 2023
Posted by: dune bug
My K supreme plus brewer brews less than what is chosen. I hit 12 oz button and it consistently brews about 9 oz. Each brew size I choose brews about 2 -3 oz less. I hit 4 oz and it brews about 2. the machine was purchased in July 2022 and is used by one coffee lover. Big disappointment
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 12, 2023
Thank you for your review. We are sorry to hear you are experiencing inconsistencies with the brew from your K-Supreme Plus coffee maker. Based on what you are describing, descaling your coffee maker might help! Descaling regularly removes mineral build up that can affect taste and quality, ensuring your coffee maker brews a perfect cup, every time. Please feel free to visit the support page on our website for helpful tips and videos on how to descale your brewer properly. If you need further assistance, please do not hesitate to call our Consumer Care at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
2
K Supreme Plus
on April 25, 2023
Posted by: Christina H
I've had this for 14 months now. Just past the 1yr limited warranty. It worked great until about 2 weeks ago. The buttons are no longer responding. I can't choose the temperature or strength and it appears to be cycling through the different levels of each. If I want a stronger cup of coffee I have to watch the window & try to hit the brew button at the right moment. I feel like I'm playing Whac-A-Mole with my Keurig.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 26, 2023
Hello Christina and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our Consumer Care team at 866-901-2739. We look forward to helping you!
Written by a customer while visiting keurig.com