Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Defective
on April 24, 2021
Posted by: Grumpy Liz
warning: grumpy when writing this review bc I haven't had my cup of coffee due to the Keurig not working... AGAIN. This is our 2nd version of this device and they both broke within 2 months of owning. Don't bother buying this unless you like a cup of disappointment in the morning ;(
Response from keurig.comBy Keurig, Consumer Care , April 27, 2021
Hello and thank you for your review. We apologize that the Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
On our third brewer. This brewer has issues.
on June 7, 2021
Posted by: Hoosiertom
On our third brewer. This brewer has issues.
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 8, 2021
We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Product died after 8 months of use
on June 8, 2021
Posted by: Jeanne81
I have been a fan of Keurig from their beginning and have owned 3 different machines. Purchased the K-Supreme Plus in October 2020…..On June 8, 2021 after performing the “descaling” procedure, the machine would not power on….it is completely dead! I Do NOT recommend this product as my other machines did not have this descaling feature
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 9, 2021
That doesn't sound right, Jeanne. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine does not last even 6 months
on June 22, 2021
Posted by: niquestone
This model has some kind of defect where it doe not even last 6 months. For the price customers are paying for these machine it is very disappointing to know that they do not last even a year. With all of the complaints I am seeing regarding this same issue on this website, Youtube and other sites you would think they would resolve this issue before selling these again. And the customer is not allowed to change the model. Very disappointing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 23, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Works Great but Only A Limited Time
on June 22, 2021
Posted by: JesseR
I've had two of these die now, first one lasted a month, second one lasted a couple of months. Always starts the same, the liquid amounts get less and less, and eventually the part won't turn on anymore. We typically use twice a day, a couple of weekends a month we have company and it gets used 6-10 times those days. Still pretty light usage overall. Waste of money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 23, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't work very long
on July 3, 2021
Posted by: need coffee now
I have had this coffee maker three months, making 3 cups of coffee per day and today it quit. Customer service was very friendly and is shipping a new one to me, but from the other reviews I read, several customers are on their 2nd and 3rd coffee makers. The older models lasted so much longer. I love the new feature of this one, not having to wait for the water to heat, but I would settle for one that works.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 12, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Customer Rating
1
I'm on my fourth K-Supreme Plus
on August 22, 2021
Posted by: Edwin N
I'm now on my fourth K-Supreme Plus. These coffee machines just keep on failing. The first was an electrical issue, the second developed a bad motor and now this third one just stopped working and I detected an electrical burn odor. I just called support and they're sending me a fourth model. This is getting ridiculous. I pulled a old K-Mini out of my closet, cleaned it up and it worked perfectly! Based on my history the K-Supreme is super unreliable. I recommend you get something else.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Has never worked
on September 15, 2021
Posted by: Maquel
Im thinking I may have got a faulty machine. but its never really worked. it constantly tells me to descale, even though I've descaled it about 15 times in the 1 week ive had it. every time it brews little to nothing comes out, just a few dribbles. ive watched every youtube video on how to set it up/ fix it and nothing seems to work. if none of that happened im sure id love it but right now its a headache.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 17, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com