Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Works Great but Only A Limited Time
on June 22, 2021
Posted by: JesseR
I've had two of these die now, first one lasted a month, second one lasted a couple of months. Always starts the same, the liquid amounts get less and less, and eventually the part won't turn on anymore. We typically use twice a day, a couple of weekends a month we have company and it gets used 6-10 times those days. Still pretty light usage overall. Waste of money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 23, 2021
This is definitely not the experience we want you to have with our coffee makers. Did you reach out to our Customer Care team about this? Please give them a call at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn't work very long
on July 3, 2021
Posted by: need coffee now
I have had this coffee maker three months, making 3 cups of coffee per day and today it quit. Customer service was very friendly and is shipping a new one to me, but from the other reviews I read, several customers are on their 2nd and 3rd coffee makers. The older models lasted so much longer. I love the new feature of this one, not having to wait for the water to heat, but I would settle for one that works.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, July 12, 2021
We know how important your brew can be. Thanks for giving us a chance to turn your experience around.
Written by a customer while visiting keurig.com
Customer Rating
1
I'm on my fourth K-Supreme Plus
on August 22, 2021
Posted by: Edwin N
I'm now on my fourth K-Supreme Plus. These coffee machines just keep on failing. The first was an electrical issue, the second developed a bad motor and now this third one just stopped working and I detected an electrical burn odor. I just called support and they're sending me a fourth model. This is getting ridiculous. I pulled a old K-Mini out of my closet, cleaned it up and it worked perfectly! Based on my history the K-Supreme is super unreliable. I recommend you get something else.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, August 24, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Has never worked
on September 15, 2021
Posted by: Maquel
Im thinking I may have got a faulty machine. but its never really worked. it constantly tells me to descale, even though I've descaled it about 15 times in the 1 week ive had it. every time it brews little to nothing comes out, just a few dribbles. ive watched every youtube video on how to set it up/ fix it and nothing seems to work. if none of that happened im sure id love it but right now its a headache.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 17, 2021
Oh no! We don't like the sound of that. We would suggest that you get in touch with our Consumer Care team. They are fantastic at troubleshooting these types of issues. They can be reached at 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Descaling it until the Keurig descaling for 2 time
on September 22, 2021
Posted by: Anonymous II
I hate this machine! How to turn off descale light on Keurig k supreme plus coffee maker? Holding 8 and 10 oz buttons same time for 3, 5 seconds do not work. Shut it off for 6 days straight, still has descale light on!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 28, 2021
Thanks for your review. When you descaled, did you activate the Descale Mode on your K-Supreme Plus coffee maker before starting the process? STEP 1: Prepare the Brewer. Pour the entire bottle of Keurig® Descale Solution into an empty water reservoir. Then, fill the empty bottle with water and pour into the water reservoir. Do not insert a K-Cup® pod. Place a large mug on the drip tray. STEP 2: Descale the Brewer. To activate Descale Mode, begin with the brewer plugged in and powered off, then press and hold the 8oz and 12oz buttons together for 3 seconds. When flashing, press the brew button to start the descaling process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the ADD WATER light illuminates. STEP 3: Fresh Water Rinse. Empty the water reservoir and refill to the MAX fill line with fresh water. When flashing, press the brew button to start the rinsing process. Once the brew is complete, pour the hot liquid into the sink. Repeat this step until the DESCALE notification turns off. The brewer has now exited Descale Mode and will be ready for use!
Written by a customer while visiting keurig.com
Customer Rating
1
Horrible life span
on October 10, 2021
Posted by: Leeleesbutg87
This would be my third replacement in 5 months. I use this machine everyday. The fist completely died on me in 4 months and the second in 1 month and 1 day!!! I refuse to get another replacement! I am truly disappointed. Because this is my first time purchasing a keurig!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, October 15, 2021
We are sorry to hear about the issues you have faced. We really wouldn't expect this from our products. Can you call our Consumer Care team please? The number is 866-901-2739 and we are here to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Excelent Coffee Maker
on November 21, 2022
Posted by: Anonymous
I received the K Supreme Plus today with the K Cup Filter and 4 different types of coffee. Everything arrived in good shape.
I'm sipping on some pumpkin spice as I type this review.
The machine and features seems well laid out, although I'm at a loss in trying to understand why the water reservoir is askew. One of my favorite aspect with this machine is the large removable tank that has a large handle. The tank reservoir is still narrow enough so I can use the filtered water in the fridge which is a big plus for me. The multi flow system seems to work very well with the K Cup Pods. I primarily grind my own beans and I look forward to using the "My K Cup Filter" and I'm hoping the multi flow system will be equally as good as it is with the K Cup Pods. The Brew strength selection is awesome, and works very well. The stainless steal exterior goes well with out kitchen appliances.
I know that I just got this coffee maker and it is new, so I would expect it to work fine. I also am looking for reliability. Customer service is also important as well. So I plan to make another review in the future to confirm whether or not any issues that may have popped up and if so, how Keurig deals with me. Thanks for reading my review and God Bless.
I'm sipping on some pumpkin spice as I type this review.
The machine and features seems well laid out, although I'm at a loss in trying to understand why the water reservoir is askew. One of my favorite aspect with this machine is the large removable tank that has a large handle. The tank reservoir is still narrow enough so I can use the filtered water in the fridge which is a big plus for me. The multi flow system seems to work very well with the K Cup Pods. I primarily grind my own beans and I look forward to using the "My K Cup Filter" and I'm hoping the multi flow system will be equally as good as it is with the K Cup Pods. The Brew strength selection is awesome, and works very well. The stainless steal exterior goes well with out kitchen appliances.
I know that I just got this coffee maker and it is new, so I would expect it to work fine. I also am looking for reliability. Customer service is also important as well. So I plan to make another review in the future to confirm whether or not any issues that may have popped up and if so, how Keurig deals with me. Thanks for reading my review and God Bless.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
1
Only lasts a couple months
on March 9, 2023
Posted by: DJRx
Good coffee but we bought this and it died a couple months after we got it. Figured it was a fluke because we did the cleaning and everything we were supposed to. Bought another one from a different place and it only lasted a couple months also despite being cleaned as recommended. Good coffee for the couple of months it works. The water starts going in the pod then stops , there is not enough pressure to force the brew out of the pod. The bottom is pierced so it is not that
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 13, 2023
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739, so we assist you with troubleshooting this issue.
Written by a customer while visiting keurig.com