Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Customer Rating
1
Returned ….never worked since the day I bought it
on August 28, 2022
Posted by: Kgrin
Worst machine ….but then none are that great…. Now on my fourth machine ….got this one in June after my classic died after just a year. Was glad to see the 5 blades instead of a single one. The machine did not work right since the day I got it. Returned it and actually bought the same one. Going to give it one more chance…. If it doesn’t work right with a 3 week test - back it will go…. Too expensive to keep having to purchase a new one. Only reason I’m purchasing again is just because of the ease of a single pod vs having to brew a whole pot of coffee for multiple people in the house that get up at different times . Has 5 cup settings…..on the 12 oz we never got more than a 6 oz cup….in less than 3 months had to descale it 4 times…and we use filtered reverse osmosis water…had to change the filter x2…. Keep hoping I just got a defective one since my daughter and mother in law love theirs .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 1, 2022
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Model
on September 6, 2022
Posted by: bad smell of coffee
I started out with a K-Classic, had it for years, loved it, never any issued. Well, in November 2021, I decided to upgrade to the slick K-Supreme Plus. Great price, good looking and worked well for 4 months. Descale light came on and I followed the instructions, still won't brew. Called customer service and they replaced it. This was in March 2022. 3 months pass and the same issue. Call CS to do trouble shooting. Nope they replaced it again. Come June 2022 and low and behold a repeat of the same issue, call CS they replace it once again. September 2022 and the current status of the coffee maker same problem does it again. Call CS again, they want to replace it, mind you it is still under warranty. I refuse, saying it's a defective model and I want an upgrade or at least a different model. CS says, we'll replace the defective one and if it happens again, they will have something else. I ask, how many replacements must I go through in order to resolve this. This would be my 4th machine. Now I'm waiting for a corporate rep to call me for answers. Thankfully I have my trusted K-Classic in storage, so we won't miss our morning coffee. Beyond disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
Thank you for your review. We do take this feedback very seriously and are confident our corporate team will be able to resolve this issue for you. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Hails
Verified Purchase:Yes
Amazing coffee maker, highly recommended! Go get one!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 27, 2022
Thank you for your review. We are glad you are loving your K-Supreme Plus coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn’t poke the pod tops
on September 9, 2022
Posted by: Anonymous
The multi port system is a fail. I hate this machine. I doubt I registered it. I’m only using because I paid 200 for it. I have to poke the dents made by the almost working system with a paper clip to make coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Lady301
Verified Purchase:Yes
Keurig replaced my broken Keurig with a brand new one and it is working great! The process was so simple and I am so excited that I can still have my coffee maker.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CleoG
Verified Purchase:Yes
Awesome brewer and excellent customer service!!! My previous brewer was wonderful but one day I was descaling it and it stopped working. I called customer service just to find out that my brewer was out of warranty by a month. Well to my surprise the young lady that took my phone call informed me that since it was so close that they’ll go ahead and replace my brewer anyway. Thank you Keurig for being a great company that takes care of their customers. I love my coffee maker and will never use any other. Thanks Keurig!!!
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: HemiTony
Verified Purchase:Yes
I purchased a new K-Supreme Plus Single serve coffee machine. You get the same great tase from your K-cups every time with our fail. There is no waste like other machines where you have to brew 2 to 3 cups and it never tastes the same.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: CnBLull
Verified Purchase:Yes
Bought, returned, replaced, defective. Asked for Kslim replacement instead, said yes, sent another KSupreme anyway. Returned AGAIN, waited, had to call AGAIN, finally sent the Kslim but I asked them to wIt a week because of vacation? Showed up day we departed after we left.
There’s an obvious language barrier or something because for whatever reason? They don’t LISTEN!
There’s an obvious language barrier or something because for whatever reason? They don’t LISTEN!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com