Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Coffeelover62
Verified Purchase:Yes
Love the versatility-hot coffee, iced coffee, various strengths and temps. Brews instantly, couldn’t ask for more!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 30, 2022
We just love hearing this! Thanks for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
3
Kind of disappointed
on August 23, 2022
Posted by: dsmile112
I believe I purchased one of the original Keurigs off a 3am commercial many years ago and became hooks. This one seems to have needed a lot more attention. I used it 5 times a week for two cups. Today it gave me one. It shut off when making the second and lost power. I tried all the easy fixes with no success. It's a year and 8 months old. I just think it would have lasted longer.
Response from keurig.comBy Keurig, Consumer Care, August 31, 2022
We're sorry to hear about this. Our Consumer Care team would love the opportunity to try and resolve this. Can you give them a call please? The number is 866-901-2739.
Written by a customer while visiting keurig.com
Customer Rating
1
Broke after three months
on August 24, 2022
Posted by: Cee1
Dscale light came on after two months. . Used Keriug solution and followed instructions. A week later, decale came back on. Did the same process again. After that it would brew one day and not the next until it simply wouldn't power on. I'm sorry, but with current technology, Keriug should be able to build a machine that works for years not months!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 1, 2022
We would like to help with that. Could you please call us at 866-901-2739? Our Consumer Care team will troubleshoot this issue for you.
Written by a customer while visiting keurig.com
Posted by: Double A
Verified Purchase:Yes
The multi stream really helped.. it makes a good cup of coffee the sweet spot is 8 ounces the bigger options just get watered down.
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, August 30, 2022
We are happy to hear you are enjoying our new MultiStream technology on your K-Supreme Plus coffee maker. Thanks for brewing the love!
Written by a customer while visiting keurig.com
Customer Rating
1
Returned ….never worked since the day I bought it
on August 28, 2022
Posted by: Kgrin
Worst machine ….but then none are that great…. Now on my fourth machine ….got this one in June after my classic died after just a year. Was glad to see the 5 blades instead of a single one. The machine did not work right since the day I got it. Returned it and actually bought the same one. Going to give it one more chance…. If it doesn’t work right with a 3 week test - back it will go…. Too expensive to keep having to purchase a new one. Only reason I’m purchasing again is just because of the ease of a single pod vs having to brew a whole pot of coffee for multiple people in the house that get up at different times . Has 5 cup settings…..on the 12 oz we never got more than a 6 oz cup….in less than 3 months had to descale it 4 times…and we use filtered reverse osmosis water…had to change the filter x2…. Keep hoping I just got a defective one since my daughter and mother in law love theirs .
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 1, 2022
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective Model
on September 6, 2022
Posted by: bad smell of coffee
I started out with a K-Classic, had it for years, loved it, never any issued. Well, in November 2021, I decided to upgrade to the slick K-Supreme Plus. Great price, good looking and worked well for 4 months. Descale light came on and I followed the instructions, still won't brew. Called customer service and they replaced it. This was in March 2022. 3 months pass and the same issue. Call CS to do trouble shooting. Nope they replaced it again. Come June 2022 and low and behold a repeat of the same issue, call CS they replace it once again. September 2022 and the current status of the coffee maker same problem does it again. Call CS again, they want to replace it, mind you it is still under warranty. I refuse, saying it's a defective model and I want an upgrade or at least a different model. CS says, we'll replace the defective one and if it happens again, they will have something else. I ask, how many replacements must I go through in order to resolve this. This would be my 4th machine. Now I'm waiting for a corporate rep to call me for answers. Thankfully I have my trusted K-Classic in storage, so we won't miss our morning coffee. Beyond disappointed
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 7, 2022
Thank you for your review. We do take this feedback very seriously and are confident our corporate team will be able to resolve this issue for you. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Hails
Verified Purchase:Yes
Amazing coffee maker, highly recommended! Go get one!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 27, 2022
Thank you for your review. We are glad you are loving your K-Supreme Plus coffee maker!
Written by a customer while visiting keurig.com
Customer Rating
1
Doesn’t poke the pod tops
on September 9, 2022
Posted by: Anonymous
The multi port system is a fail. I hate this machine. I doubt I registered it. I’m only using because I paid 200 for it. I have to poke the dents made by the almost working system with a paper clip to make coffee.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 13, 2022
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your K-Supreme Plus coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com