Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
257
1 Star
589
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: MR Customer
Verified Purchase:Yes
Don't buy it thru Keurig any issues get forwarded to an Indian call station keeping you in a useless loop
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Major Defects!
on January 23, 2021
Posted by: Disapointed
I love the features of the K Supreme Plus. So much so I bought a new one after the first one I had for about 6 months shut off mid brew and wouldnt turn back on. This morning, less than two months of one cup per day brewing, the second K Supreme Plus died. I assume that there is a major flaw in the circut board or with an interal thermal fuse of some sort.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing!
on March 7, 2021
Posted by: Lindy Rose
I bought the Keurig-K Supreme Plus on Nov. 27, 2020. I really liked the large reservoir with the handle. I used it Dec. and because I was ill Jan. and half of Feb(can't drink coffee when ill) only used it half of Feb. until March 6th when it just stopped working completely. It absolutely died. I only got a month and a half use out of it. I really love the Keurig concept but their coffeemakers are no longer dependable. I had problems with the last one which was the Keurig Elite. It peed all over my counter whenever it felt like it. My first Keurig was the B-60 and it worked faithfully for several years. I loved it!
I will have to say that Keurig's customer service is very good. I just wish I could say the same for their coffeemakers.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
3 defective units so far of the same model.
on April 19, 2021
Posted by: DoNotBUY
I am on my third unit of the Supreme Plus. Now they want me to chose a different model and I have been waiting for 5 days to hear back from someone at the HDQ to call me back.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 21, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
Defective
on April 24, 2021
Posted by: Grumpy Liz
warning: grumpy when writing this review bc I haven't had my cup of coffee due to the Keurig not working... AGAIN. This is our 2nd version of this device and they both broke within 2 months of owning. Don't bother buying this unless you like a cup of disappointment in the morning ;(
Response from keurig.comBy Keurig, Consumer Care , April 27, 2021
Hello and thank you for your review. We apologize that the Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
On our third brewer. This brewer has issues.
on June 7, 2021
Posted by: Hoosiertom
On our third brewer. This brewer has issues.
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
I have had Keurig brewers for several years and this one is by far the worse. I have already had it replaced 2 times and I am skeptical this third one will work. I only drink one cup of coffee so this brewer is primarily used for just hot water for like tea where we have tea bags. After about 2 months the brewer stops working and doesn't brew a full cup. Looking at the reviews Keurig has to be aware of this and needs to replace this brewer with another for customers and stop selling this model!! This model is very expensive on top of that. Keurig go back to the drawing board this brewer does not work!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 8, 2021
We're sorry that your coffee maker is not working properly. Please call our Consumer Care team at 866-901-2739 so we can assist you with this issue.
Written by a customer while visiting keurig.com
Customer Rating
1
Product died after 8 months of use
on June 8, 2021
Posted by: Jeanne81
I have been a fan of Keurig from their beginning and have owned 3 different machines. Purchased the K-Supreme Plus in October 2020…..On June 8, 2021 after performing the “descaling” procedure, the machine would not power on….it is completely dead! I Do NOT recommend this product as my other machines did not have this descaling feature
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 9, 2021
That doesn't sound right, Jeanne. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
1
Machine does not last even 6 months
on June 22, 2021
Posted by: niquestone
This model has some kind of defect where it doe not even last 6 months. For the price customers are paying for these machine it is very disappointing to know that they do not last even a year. With all of the complaints I am seeing regarding this same issue on this website, Youtube and other sites you would think they would resolve this issue before selling these again. And the customer is not allowed to change the model. Very disappointing.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, June 23, 2021
In this case we strongly suggest that you contact Consumer Care at 866-901-2739. We're here to help and we want to get you back to brewing!
Written by a customer while visiting keurig.com