Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Cyndeeschus
Verified Purchase:Yes
I am so happy to have a Keurig again, and this style is the best one I’ve had. It’s so fast, the coffee tastes great! And I just love it!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, May 8, 2023
We're so glad to hear that you're back to enjoying your Keurig coffee maker! Thank you for sharing the love!
Written by a customer while visiting keurig.com
Posted by: Tdarnell
Verified Purchase:Yes
We have had this new brewer for two weeks now and we absolutely LOVE it! I love the new look and the simplicity of the brewer. The handle on the water reservoir was a brilliant idea! Refilling has never been easier! The brewer is super quiet and doesn’t splash and make a mess. My husband loves that after you brew a cup you don’t have to wait for the brewer to warm up to start the second cup. You just pop a new kcup in and start it! Overall this is by far my favorite Kerrigan that I have owned. You won’t be disappointed with the new K-Supreme Plus!
I would recommend this to a friend!
Response from keurig.comBy Keurig, Consumer Care, September 30, 2020
Thank you so much for your review. We are so glad you are enjoying your new K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
I was so excited to get the new Keurig but I am so disappointed. I have only been using it less than 2 weeks. It keeps saying to descale, so i purchased the solution to descale and yet it doesnt go away. In addition, the measurement is not correct when brewing. For example, we might get 2 ounces when we select 8 or even 12. Also the cup is always full of coffee grounds. Ive tried to remove and reseat the K-pod insert, but it did not help. So disappointed in this product. I would not recommend upgrading. The previous version worked so much better. What a waste of money.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 16, 2020
Hello and thank you for your review. We apologize that the K-Supreme Plus Coffee Maker did not meet your expectations. This is not indicative of the experience that we strive to provide and we hope that you will allow us the opportunity to assist. At your earliest convenience, please contact our Consumer Care team at 866-901-2739. Our representatives are available seven days a week from 7:00 am to 10:00 pm, EST. We look forward to hearing from you.
Written by a customer while visiting keurig.com
Customer Rating
1
Died on me.
on November 14, 2020
Posted by: Dee47
I bought this on Oct 20th. Delivery was great had it on the 23rd. Used it till Nov. 9th, and it died on me. Very frustrated. I have a Keurig 2.0 and I love it. It has a clock and a timer you can set to make a pot of coffee, but unfortunately it doesn't work on K cups anymore.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 18, 2020
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: MR Customer
Verified Purchase:Yes
Don't buy it thru Keurig any issues get forwarded to an Indian call station keeping you in a useless loop
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 4, 2020
Thank you for your review and feedback. We're sorry to hear about your experience with Keurig Customer Service. We pride ourselves on our Customer Service and always try to ensure the customer is satisfied with the outcome. If you are willing to give us another chance to assist you, please contact us at 866-901-2739, we will be more than happy to help!
Written by a customer while visiting keurig.com
Customer Rating
1
Major Defects!
on January 23, 2021
Posted by: Disapointed
I love the features of the K Supreme Plus. So much so I bought a new one after the first one I had for about 6 months shut off mid brew and wouldnt turn back on. This morning, less than two months of one cup per day brewing, the second K Supreme Plus died. I assume that there is a major flaw in the circut board or with an interal thermal fuse of some sort.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2021
Hello and thank you for your review. The behavior you are describing certainly doesn't sound normal and we would love to help resolve this issue for you. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!
Written by a customer while visiting keurig.com
Customer Rating
1
Disappointing!
on March 7, 2021
Posted by: Lindy Rose
I bought the Keurig-K Supreme Plus on Nov. 27, 2020. I really liked the large reservoir with the handle. I used it Dec. and because I was ill Jan. and half of Feb(can't drink coffee when ill) only used it half of Feb. until March 6th when it just stopped working completely. It absolutely died. I only got a month and a half use out of it. I really love the Keurig concept but their coffeemakers are no longer dependable. I had problems with the last one which was the Keurig Elite. It peed all over my counter whenever it felt like it. My first Keurig was the B-60 and it worked faithfully for several years. I loved it!
I will have to say that Keurig's customer service is very good. I just wish I could say the same for their coffeemakers.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Customer Rating
1
3 defective units so far of the same model.
on April 19, 2021
Posted by: DoNotBUY
I am on my third unit of the Supreme Plus. Now they want me to chose a different model and I have been waiting for 5 days to hear back from someone at the HDQ to call me back.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 21, 2021
Thank you for your review. We do take this feedback very seriously and are confident our team will be able to address your concerns. If you ever need further assistance, please do not hesitate to call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com