Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: Neversee
Verified Purchase:Yes
Warranty replacement for same unit that stopped working after four months light usage. Checked this one to make sure it worked. Will start using it regularly Nov 1, 2021.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Only work for 13 months
on November 1, 2021
Posted by: maymi
I bought this coffee maker the end of September 2020. My husband love it but it only worked good for a little over than a year. Then, the light didn't come on.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, November 17, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Consumer Care team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com
Posted by: Love kuerig
Verified Purchase:Yes
I purchased this brewer by mistake and intended to get the same version with the smart feature. I have tried both and the brewer with the smart feature is worth the few extra dollars. The screen on this brewer to change settings is very limited and feels cheap compared to other brewers. It functions fine but not really anything to get excited about. If you need a new brewer purchase the version with the smart feature!
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Customer Rating
2
Do not buy
on November 16, 2021
Posted by: jrptm
I bought this in February. Kept going into descale mode. Shipped me a new one. Been using since March and today it stopped working altogether. Done with this type. Going to do research on all brands for next one
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
Got this about 2 weeks ago, love the coffee in my cup. But, its so slow and it shuts off after each cup rather than preheating for the next cup. Would i buy it again, no.
I am disappointed.
I am disappointed.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 2, 2021
Thank you for your review. We are sorry to hear that you're disappointed in your purchase. That’s certainly not the experience we want you to have. The behavior that you’ve described in your review is certainly not typical of the coffee maker. We would love to find a resolution that suits your needs. Please call our Consumer Care team at 866-901-2739. Representatives are available 7 days a week from 7am to 10pm EST to assist you. We look forward to your call.
Written by a customer while visiting keurig.com
Customer Rating
3
No instructions
on December 2, 2021
Posted by: BeeBee71
No instructions on how to use the water filter that came with the machine. The sticker that is in the My K-cup is impossible to get off.
No, I would not recommend this to a friend.
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This is my 3rd Keurig. It’s faster, quieter, and easier that my other machines.
So glad I updated.
So glad I updated.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Loved it until today….
on December 6, 2021
Posted by: DAshley
I bought the Supreme plus brewer in January 2021 and used filtered water and descaled as indicated - today it quit. Light won’t even come on. Tried a different outlet, no luck.
I was going to buy a replacement until I saw all the reviews from people with the same problem!!
Guess I’ll be investigating other options. It’s a shame really, I love these brewers and have used them and gifted them for many years. No more.
I was going to buy a replacement until I saw all the reviews from people with the same problem!!
Guess I’ll be investigating other options. It’s a shame really, I love these brewers and have used them and gifted them for many years. No more.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, December 7, 2021
Let's get you some help with your coffee maker. Please call Consumer Care at 866-901-2739 to get started.
Written by a customer while visiting keurig.com