Customer reviews from keurig.com
Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Average customer rating
4.3
(5,759 Reviews)
Rating breakdown 5,759 reviews
5 Stars
4,032
4 Stars
586
3 Stars
295
2 Stars
258
1 Star
588
81%of customers recommend this product.
(
4,376 out of
5,398)
Customer Reviews for Keurig - Refurbished Excellent - K-Supreme Plus Coffee Maker - Stainless Steel
Posted by: CandB
Verified Purchase:Yes
Love this Keurig. Tank size is awesome! Features are amazing. This machine
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
5
Great before i unintentionally broke it
on March 6, 2021
Posted by: Bevb
I loved this Keurig but I caused a problem with the coffee maker by lifting the water reservoir while I was running a brew cycle. Please don’t lift up the water reservoir it caused it to malfunction I only got to use it about 2 months before I broke it. It
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Posted by: Glutton For Punishment
Verified Purchase:Yes
The K-Supreme Plus would have gotten 5 stars except their is no discernable difference in temperature between "Middle" and "High", and the "High" is on the cusp of not being hot enough. When I add a small amount of cream, I have to then nuke it in the microwave for 10 seconds to get a reasonable temperature. Also, the first cup brewed is not as hot as the 2nd cup brewed, so in spite of its instant heating, it doesn't quite heat up enough until you brew a first cup. Sometimes I run 4 oz, through as just water to get the temp up, but I still need the microwave. Otherwise, very convenient with nice features.
Written by a customer while visiting keurig.com
Customer Rating
3
Changing Kcups
on March 8, 2021
Posted by: DeeHabaj
I wanted this new model because of being able to choose larger cup sizes and iced coffee feature. What I don't like is the fact I have to take the pod holder out to use reusable "My K Cup" and put it back in to use a regular pod.
The worst was when it came time to "de-scale". My old Keurig use to let me skip when I didn't have time. This machine did not, I had to stand there for 20 minutes emptying the cups one after another until it was done at 4:30am.
The worst was when it came time to "de-scale". My old Keurig use to let me skip when I didn't have time. This machine did not, I had to stand there for 20 minutes emptying the cups one after another until it was done at 4:30am.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 17, 2021
Thank you for your review and feedback on using the reusable filter and the descaling process of the K-Supreme Plus coffee maker.
Written by a customer while visiting keurig.com
Customer Rating
2
Disappointed
on March 13, 2021
Posted by: A Giovanni
Does NOT offer what it says. Very disappointed. Coffee not any hotter than my previous Keurig regardless of what temp setting you put it on. I returned my first k-supreme plus thinking it was defective. 2nd brewer NOT any hotter! Now I’m receiving a message “descale” with no reference at all in the manual.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 19, 2021
This is not the experience we would like you to have with your K-Supreme Plus coffee maker. Please contact our Consumer Care team at 866-901-2739 so we can help you.
Written by a customer while visiting keurig.com
Posted by: Calcag
Verified Purchase:Yes
I like the new sleek design. The strength and temperature selectors work great. I miss the clock, but I would still recommend.
I would recommend this to a friend!
Written by a customer while visiting keurig.com
Customer Rating
2
Burnt out in 3 months
on March 14, 2021
Posted by: Cfox1991
Mine just burnt out and only had it 3 months. Won't power on at all!!
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
That doesn't sound right. We suggest that you please call Customer Service at 866-901-2739 for assistance. Thank you.
Written by a customer while visiting keurig.com
Customer Rating
2
Not as good as advertised
on March 20, 2021
Posted by: Sharon1156
I am on my second coffee maker. The brewing is so slow. Also, after desalination with keurig descale solutions, the descale reminder never goes away! A technological coffee misfit. Yes, both machines were/are lemons.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, March 24, 2021
This is definitely not what we like to hear. For immediate assistance, we highly recommend you reach out to our Customer Service team at 866-901-2739. They will be happy to assist you with your coffee maker. Thank you for reaching out!
Written by a customer while visiting keurig.com