Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
64
4 Stars
35
3 Stars
13
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
57 out of
60)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Customer Rating
5
New air 24" single zone wine cooler
on July 5, 2020
Posted by: Gary A.
from CA
So far so good. Box was delivered in perfect shape. Unit was in near perfect shape. I had to adjust the screws in the door hinge to plum the door. The racks are a little crammed but I read that in other reviews. Also the height is only 33" which is rare and what I needed. It's Super quiet. Nice lights. Love it so far. Purchased the 3 year warranty so i don't have to worry.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this AWR-520SB. We highly appreciate your feedback. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this AWR-520SB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Irene
from Rocklin, Ca.
Verified Purchase:Yes
So far so good but its only been a couple of weeks.
Response from NewairBy NewAir, Customer Service, May 22, 2020
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Irene
from Rocklin, Ca.
Verified Purchase:Yes
So far so good but its only been a couple of weeks.
Response from NewairBy NewAir, Customer Service, May 22, 2020
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
We'll see
on May 21, 2020
Posted by: Irene
from Rocklin, Ca.
So far so good but its only been a couple of weeks.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Exactly what I was looking for!
on December 30, 2019
Posted by: Bryan13
from Chicago, IL
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy NewAir, Customer Service, December 30, 2019
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Exactly what I was looking for!
on December 30, 2019
Posted by: Bryan13
from Chicago, IL
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy NewAir, Customer Service, December 30, 2019
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Bryan13
from Chicago, IL
Verified Purchase:Yes
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Looks Nice - Waiting on replacement parts
on June 12, 2019
Posted by: Brad
from Texas
Gender:Male
So this was 2 of 2 units I bought to replace some bad Avanti units. For the built in, they are expensive so I'm frustrated that I had to replace so soon. I gave this product 3 starts for a few reasons. Also, I don't know if the one I got even works, as I'm waiting on replacement parts to arrive
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
Overall not impressed by this unit as it's just average.
The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 18, 2019
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Written by a customer while visiting Newair