Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
64
4 Stars
35
3 Stars
13
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
57 out of
60)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Posted by: PHILLIP
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I unpackaged the wine fridge there were screws rattling around inside the cooler, when I tried to put them back in where they had come out of, they wouldn't even screw back in. The Cooler is cheaply made, the shelves don't come out very far and you can not remove a bottle in the back without taking out the bottles in the front. Most of my wines of NAPA cabs so although it say it's holds 52 bottles I could only get in 31 bottles. Shelves are really cheap, I would not recommend purchasing this product. It does appear to a fairly accurate (within 3 degrees) of the temperature gage.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Loved it until last week - No Longer Works!
on November 29, 2023
Posted by: Kristen
from Boston, MA
I did a lot of research when I was looking to purchase a wine cooler and I decided on this one. I loved the look of it, it held a lot of bottles of wine, and wasn't too loud. I purchased the extended warranty and it will be 6 years next month (December 2023) that I have had it and now it no longer works! It no longer gets cold - before the temp was at 40 degrees and now it won't go below 65. I have tried everything to restart it, etc. I paid $800+ for this and it certainly should have lasted longer than 6 years! So disappointed!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Love my new wine refrigerator!
on June 10, 2022
Posted by: Shelley
from San Francisco Bay Area, CA
I am very happy with this product. It is very quiet, looks great in my kitchen island, and keeps the bottles at a perfect temperature. The New Air customer support is very responsive and the representatives are there to help customers with product questions.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to this product AWR-520SB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to this product AWR-520SB. We are glad to hear you like the unit's features and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great Winecooler
on February 14, 2022
Posted by: Mike
from Gold Canyon, Az
superb features - LED lighting, tinted glass door, temp setting down to 40. this mfg is terrific with customer service. quick telephone access hold time, excellent same-day email response and product support.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Newair Wine Cooler
on February 9, 2022
Posted by: Patty T
from Boise, ID
The wine cooler is quite handsome and looks great in our bar area. We are having trouble with the temperature sensor, but Newair is able to provide a new sensor and in a speedy manner.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a review on your unit AWR-520SB. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a review on your unit AWR-520SB. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Custume service was very good!
on December 20, 2021
Posted by: Elaine
from Georgia
I had a dent on my wine fridge on the front grill and call customer service. Ingrid was very efficient and sent me a new part within 3 hours!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Love my new 52-bottle wine cooler!
on December 14, 2021
Posted by: Randy
from Reno, NV
I am very happy with this product. It arrived in good shape and was well packed. I immediately loaded it up with 52 bottles and it reached the desired temperature in less than 24 hours. Very quiet and looks great. I had a small warranty issue and Newair was very responsive and stood behind their warranty with no hassle.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Karyn's kitchen remodel
from Scottsdale AZ
Verified Purchase:Yes
Great product at a great price. Very difficult to find 33 inch height. So glad I found this one it fits perfect it looks great keeps wine perfect. I love it I would recommend this to anyone.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB . We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB . We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair