Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(116 Reviews)
Rating breakdown 116 reviews
5 Stars
64
4 Stars
35
3 Stars
14
2 Stars
1
1 Star
2
93%of customers recommend this product.
(
57 out of
61)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Posted by: Bryan13
from Chicago, IL
Verified Purchase:Yes
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Looks great free standing
on December 4, 2021
Posted by: Casual Sipper
from Brooksville, FL
Verified Purchase:No
Happy a friend with (2) side by side referred the 52-bottle wine fridge. The wood shelves add a classic touch to my freestanding wine fridge. Supply chain chaos increased cost but it was worth it in the end.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-520SB. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: SuzP
from Fort Myers, FL
Verified Purchase:Yes
Great fridge and design. Fits perfectly where we put it. We got the 1 zone as less complicated (we only put red wine in). Love the wooden shelves. Only reason we give it a 4 is that we just got it and don't have a history with the product. But all in all, we love it and would buy again
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your NewAir AWR-520SB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your NewAir AWR-520SB. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Exactly what I was looking for!
on December 30, 2019
Posted by: Bryan13
from Chicago, IL
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy NewAir, Customer Service, December 30, 2019
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
We'll see
on May 21, 2020
Posted by: Irene
from Rocklin, Ca.
So far so good but its only been a couple of weeks.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Scotti29
from Wisconsin
Verified Purchase:Yes
I bought this a couple of months ago and love the way it looks in my wet bar. I also bought the matching beverage fridge.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the review and for sharing your thoughts about the unit. We highly appreciate your feedback. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the review and for sharing your thoughts about the unit. We highly appreciate your feedback. If you need any assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair
Customer Rating
5
Great fridge at a great price!
on August 2, 2020
Posted by: Dmt1965
from Knoxville, TN
I've had this a month and I love it. It is very quiet, and keeps the wine consistently cool in all areas of the fridge. Excellent customer service!
Response from NewairBy NewAir, Customer Service, August 3, 2020
Thank you for the review and for sharing your thoughts about the AWR-520SB. We highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Loved it until last week - No Longer Works!
on November 29, 2023
Posted by: Kristen
from Boston, MA
Verified Purchase:No
I did a lot of research when I was looking to purchase a wine cooler and I decided on this one. I loved the look of it, it held a lot of bottles of wine, and wasn't too loud. I purchased the extended warranty and it will be 6 years next month (December 2023) that I have had it and now it no longer works! It no longer gets cold - before the temp was at 40 degrees and now it won't go below 65. I have tried everything to restart it, etc. I paid $800+ for this and it certainly should have lasted longer than 6 years! So disappointed!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair