Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
21
4 Stars
11
3 Stars
4
2 Stars
0
1 Star
1
95%of customers recommend this product.
(
19 out of
20)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Customer Rating
5
Wine Cooler for all level collectors.
on March 6, 2018
Posted by: NS
from New Mexico
Verified Purchase:No
Considering my relative mechanical ineptitude, this was easy to install and even easier to maintain.
Pros: Attractive, Precise Temperature, Quiet
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Product is working great and customer service was excellent
on November 24, 2015
Posted by: Greg
from Decatur, AL
Verified Purchase:No
Refrigerator is working great and looks great in the new location.
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
Perfect fit - love it!!
on June 10, 2019
Posted by: Rachele
from Austin tx
Gender:Female
I bought this about six months ago for our new home. I’ve had many wine fridges in the past and definitely happiest with this one! It stays cold looks great and fits a good amount of bottles. Would definitely recommend it
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 11, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
3
Looks Nice - Waiting on replacement parts
on June 12, 2019
Posted by: Brad
from Texas
Gender:Male
So this was 2 of 2 units I bought to replace some bad Avanti units. For the built in, they are expensive so I'm frustrated that I had to replace so soon. I gave this product 3 starts for a few reasons. Also, I don't know if the one I got even works, as I'm waiting on replacement parts to arrive
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
Overall not impressed by this unit as it's just average.
The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 18, 2019
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Written by a customer while visiting Newair
Customer Rating
5
Exactly what I was looking for!
on December 30, 2019
Posted by: Bryan13
from Chicago, IL
I got this through a third party from my parents as a Christmas gift. I live in a high rise, so it was a little heavy to move by myself as it arrives via FedEx. When I opened the box, one side was dented as well as the front grate at the bottom. I was bummed and didn't know what to do. I decided to email the NewAir customer service department. They (Melissa) was so helpful! Without question or having to pay, she sent me a new front grate so that I could swap it out. I can live with the dent as you don't see it based on how I have it placed in my house. I LOVE my new wine refrigerator! It is so pretty, quiet and holds the perfect number of bottles for me. I HIGHLY recommend this one!!
Response from NewairBy NewAir, Customer Service, December 30, 2019
Awesome! I’m happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Irene
from Rocklin, Ca.
Verified Purchase:Yes
So far so good but its only been a couple of weeks.
Response from NewairBy NewAir, Customer Service, May 22, 2020
Hi, Thank you for taking the time to leave a review on your AWR-520SB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Gary A.
from CA
Verified Purchase:Yes
So far so good. Box was delivered in perfect shape. Unit was in near perfect shape. I had to adjust the screws in the door hinge to plum the door. The racks are a little crammed but I read that in other reviews. Also the height is only 33” which is rare and what I needed. It’s Super quiet. Nice lights. Love it so far. Purchased the 3 year warranty so i don’t have to worry.
Response from NewairBy NewAir, Customer Service, July 6, 2020
Thank you for posting your comments in regards to this AWR-520SB. We highly appreciate your feedback. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Very Satisfied!!
on July 24, 2020
Posted by: Partygirl10
from Palm Springs, California
Just took delivery of our NewAir wine refrigerator. It was everything we hoped for. We have had six similar models in the past. The NewAir is quiet. Fits 40 bottles of wine & champagne comfortably.
The temperature holds consistently. The wooden shelves provide easy sliding & offer bottle flexibility. The product is as described & performs as required! VERY satisfied with purchase & selection.....highly recommend!!
The temperature holds consistently. The wooden shelves provide easy sliding & offer bottle flexibility. The product is as described & performs as required! VERY satisfied with purchase & selection.....highly recommend!!
Response from NewairBy NewAir, Customer Service, July 24, 2020
Thank you for the 5-star review and for posting your comments in regard to this product AWR-520SB. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair