Customer reviews from Newair
NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Average customer rating
4.4
(115 Reviews)
Rating breakdown 115 reviews
5 Stars
64
4 Stars
35
3 Stars
13
2 Stars
1
1 Star
2
95%of customers recommend this product.
(
57 out of
60)
Customer Reviews for NewAir - 24" Built-In 52 Bottle Compressor Wine Fridge with Adjustable Shelves and Precision Digital Thermostat - Stainless Steel
Customer Rating
3
Looks Nice - Waiting on replacement parts
on June 12, 2019
Posted by: Brad
from Texas
Gender:Male
So this was 2 of 2 units I bought to replace some bad Avanti units. For the built in, they are expensive so I'm frustrated that I had to replace so soon. I gave this product 3 starts for a few reasons. Also, I don't know if the one I got even works, as I'm waiting on replacement parts to arrive
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
Overall not impressed by this unit as it's just average.
The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault
2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting.
Overall not impressed by this unit as it's just average.
The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 18, 2019
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Written by a customer while visiting Newair
Customer Rating
3
Looks Nice - Waiting on replacement parts
on June 12, 2019
Posted by: Brad
from Texas
So this was 2 of 2 units I bought to replace some bad Avanti units. For the built in, they are expensive so I'm frustrated that I had to replace so soon. I gave this product 3 starts for a few reasons. Also, I don't know if the one I got even works, as I'm waiting on replacement parts to arrive 1) Shipping - While double boxed, they still managed to drop the box really hard (causing damage inside) and something hit the side, denting the door. So, they are shipping me a new door. Then I finally unboxed today and saw that due to being dropped so hard, the inside control console had come off the screws at the top and was dangling down. I'm very mechanical and secured it with no problem. So I'm not dinging newiar on the shipping as that isn't their fault 2) Quality - Not better than my Avanti units, but then again, those look good but don't work. While the dual fridge has ball bearing sliders on the sides of the shelves, these don't.. So the fact that the units don't have the same stuff is interesting. Overall not impressed by this unit as it's just average. The customer support at Newair has been wonderful thusfar, so let's see what happens when my new door arrives.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your utmost review of the 2nd unit. We will be reaching out to the carrier regarding shipping and handling. Are you experiencing cooling issues with the unit? If yes, please reach out to us via email or phone (855-963-9247). Our customer service will be at 100% when providing you the necessary help.
Written by a customer while visiting Newair
Customer Rating
5
Perfect fit - love it!!
on June 10, 2019
Posted by: Rachele
from Austin tx
Gender:Female
I bought this about six months ago for our new home. I’ve had many wine fridges in the past and definitely happiest with this one! It stays cold looks great and fits a good amount of bottles. Would definitely recommend it
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 11, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Perfect fit - love it!!
on June 10, 2019
Posted by: Rachele
from Austin tx
Gender:Female
I bought this about six months ago for our new home. I’ve had many wine fridges in the past and definitely happiest with this one! It stays cold looks great and fits a good amount of bottles. Would definitely recommend it
I would recommend this to a friend!
Response from NewairBy NewAir, Customer Service, June 11, 2019
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Rachele
from Austin tx
Verified Purchase:Yes
I bought this about six months ago for our new home. I've had many wine fridges in the past and definitely happiest with this one! It stays cold looks great and fits a good amount of bottles. Would definitely recommend it
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star and for sharing your thoughts about the unit.Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Billydoo
from TN
Verified Purchase:Yes
There are certainly cheaper (& far more expensive) wine fridges butvive been very happy w/ this product. Looks sleek, blue lighting is nice, but I'm mainly impressed that the temp is very stable and the product is extremely quiet. Customer service has been superb. My only complaint w/ the unit is that it arrived w/ a cracked shelf, but this was immediately replaced at absolutely no charge.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting a review on your NewAir product!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting a review on your NewAir product!
Written by a customer while visiting Newair
Posted by: Robert
from California
Verified Purchase:Yes
Bought the awr-520sb with the understanding, from this very website, that the width was going to be 22.40-inches. This would have fit nicely in my current cabinet installation with minimal modifications. After ordering one, hauling it home, unpacking, bringing inside ready to use I grab a tape and measure. Guess what? The width is actually 23.5-inches!! Too wide for my installation into existing cabinetry. Had a cabinet guy come out and give me an estimate to rebuild. One-Thousand bucks. NOPE! Please New-Air have someone update your dimensions on this site. I wasted much time and effort. I do like this refrigerator but could not make it work.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for sharing your thoughts about the unit. We are glad to hear you enjoy using the unit.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for sharing your thoughts about the unit. We are glad to hear you enjoy using the unit.
Written by a customer while visiting Newair
Customer Rating
5
Great unit and Thanks again for making my day !
on August 10, 2018
Posted by: Bill
from NORTH PLAINS, OR
Great unit and works well! Thanks again for making my day everybody needs a good laugh I want you to know your humor and being able to make a judgment even on a simple problem has made you and your company a customer for life. This is why companies should work keep jobs in the United States, yes it might cost more....but if it were not for you I really would have had a bad taste in my mouth and thought of your company as just another that is all about the bottom line. People make companies....and they are lucky to have had you for 11 years.
I would recommend this to a friend!
Written by a customer while visiting Newair