Customer reviews from Newair
NewAir - 250-Cigar Thermoelectric Humidor - Stainless Steel
Average customer rating
4.2
(190 Reviews)
Rating breakdown 190 reviews
5 Stars
121
4 Stars
36
3 Stars
5
2 Stars
9
1 Star
19
88%of customers recommend this product.
(
107 out of
122)
Customer Reviews for NewAir - 250-Cigar Thermoelectric Humidor - Stainless Steel
Customer Rating
1
Defeats the purpose
on March 6, 2019
Posted by: Mark
from New York New York
Gender:Male
I had it for two days and I returned it . When I made the temp cooler in the box it drastically kept dropping the humidity and caused the cigars to crack ... I lost over $300 dollars in cigars no way never again . I will just stick with the old fashion way ..
No, I would not recommend this to a friend.
Response from NewairBy NewAir, Customer Service, March 8, 2019
Hi, We are sorry to hear the issue you are experiencing with the unit. Please contact our trusted support team at 855-963-9247 for assistance.
Written by a customer while visiting Newair
Customer Rating
2
Customer service mgr & CEO Dont Care About You
on August 17, 2019
Posted by: Loyalty56
from Oklahoma City
I'm going to make this short because theres a lot to say. I have had my newair cc100h humidor for about 3 weeks it seem to be ok. But I cant say that about the customer service mgr and the CEO of newair. Like I said I'm making this short. I was given some wrong info about the unit being out of stock until the end of august I was told this three or four different times I was worried because I had cigars ordered, but after being told that 3 or 4 different times I was upset so the following day I told myself just try and order it any way so I did and to my surprise the order went thru I got confirmation and every thing but I was worried about all the cigars I had ordered because I had no place to put them, some of these cigars were rare cuban cigars and some was limited additions so many was made once in a life time order because they wasnt making any more of them. Any way I emailed the customer service rep I had been talking to, and told them I just ordered the unit and why did they just told me it was still out of stock. The rep told me they made a mistake and said they told to alot of people in a day and they thought I was talking about something else and they got confused my response was 4 different times including the day I ordered it. So I asked for the mgr and all he gave was more excuses so I said fine he was going to take responsibility for what the rep had told me. So I said fine by now my cigars had came I was worried there was alot of cigars and I had no place to put them. It was about 11 days before I received the humidor including a weekend and then another 7 days of seasoning and getting the unit humidified for cigars finally I started to add my cigars but I could tell they had started to dry out I managed to save some but some had started to crack we are talking about alot of money being loss so I called newair talked to customer service mgr and told him what happened to my cigars and explain to him that the wrong info given to me cost me 4 days. Again he gave excuses and didnt seem to care about me losing hundreds of dollars in cigars some of those cuban cigars was $35 & $50 each fast forward he still didnt feel they had done any thing wrong. So the next day I received an email saying they would give me credit of 5% which was only $13 I said are you kidding me I explained my loss once again so after a couple of days they gave me 20% credit for a total of $25. So I called and asked for the CEO Mr Peter's the lady told me he was in a
you can tell meeting and would be sure hatto have him call me. To this day I never heard from him I called back and she said he was busy he never called. He wanted my money but was to busy to take 5 minutes to talk to his customer that help keep him in business. I dont know about you guys but service after the sale is what count just like buying a car and its service dept. These people didnt give a d*** about my loss they just wanted the sale no one excepted responsibilty for that reps actions. I'm debating on sending the unit back I'm waiting on a return label I'm so upset for the way I was treated. Theres alot of good humidors out there I cant tell you what to do but I do suggest shopping around before buying from this company just the attitude of the mgr you could tell he didnt care about the customers he was more concern about his bonus and as for the ceo a company is only as good as its leader. I will keep you informed if any thing changes good or bad I believe in warning people about a product or its customer service because you deserve to know before spending your hard earned money.
you can tell meeting and would be sure hatto have him call me. To this day I never heard from him I called back and she said he was busy he never called. He wanted my money but was to busy to take 5 minutes to talk to his customer that help keep him in business. I dont know about you guys but service after the sale is what count just like buying a car and its service dept. These people didnt give a d*** about my loss they just wanted the sale no one excepted responsibilty for that reps actions. I'm debating on sending the unit back I'm waiting on a return label I'm so upset for the way I was treated. Theres alot of good humidors out there I cant tell you what to do but I do suggest shopping around before buying from this company just the attitude of the mgr you could tell he didnt care about the customers he was more concern about his bonus and as for the ceo a company is only as good as its leader. I will keep you informed if any thing changes good or bad I believe in warning people about a product or its customer service because you deserve to know before spending your hard earned money.
Response from NewairBy NewAir, Customer Care, August 20, 2019
Thank you for contacting NewAir. I am sorry to hear about the issues that you are experiencing. Please advise that we have reached out to you via email to provide the best possible solution.
Written by a customer while visiting Newair
Customer Rating
3
Molded stogies
on January 16, 2018
Posted by: CoolBreeze
from Dallas, TX
Verified Purchase:No
I followed the instructions but my cigars keep getting mold on them. This is for a person with way more time and effort than me. I'm back to my cedar box for now. Looks great though!!!
Pros: Easy to Adjust
No, I would not recommend this to a friend.
Written by a customer while visiting Newair
Customer Rating
4
Love the unit
on February 28, 2017
Posted by: Hawkdawg
from Virginia
Verified Purchase:No
I've had the unit for a little over a week, so I will make post an updated review, if possible. I love the look and design of the unit. It does not take up much space at all and is a compliment to just about any space. I placed about 70 cigars in it so far and the humidity reached my setting in about 3-4 days. I have a friend who loves the unit, so I am optimistic!
Pros: Attractive, Easy to Adjust, Great Craftsmanship
Cons: Bad Seal
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I would definitely buy again
on February 24, 2017
Posted by: jklizard
from Peoria , Az
Verified Purchase:No
This is a great Humidor ! I've had mine for 3 years now ,still going strong. Great customer support team!
Pros: Accurate Hygrometer, Attractive, Easy to Adjust, Great Craftsmanship, Holds Humidity, Tight Seal
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
I would buy again.
on August 26, 2016
Posted by: Land Developer
from Orlando, Fl
Verified Purchase:No
This humidor's great. I paired it with an Oasis electric humidifier (Excel) and any cigar storage worries were over. The set up was just plug both the humidor and the Oasis in, and that was that. 69/70 ever since here in Orlando. Bought a box of Padron 1964's and they're not only safe, but getting better. Highly recommended.
Pros: Accurate Hygrometer, Attractive, Easy to Adjust, Great Craftsmanship, Holds Humidity, Tight Seal
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
4
I would buy this product again
on February 15, 2018
Posted by: Grumpy 'Ole Marine
from FL
I was looking for a way to store my cigars, and keep them cool. This is just a wonderful little unit. Keeps the cigars cool with a digital up and down button and now I don't have to worry about an outbreak of tobacco beetles, (although, I freeze my cigars before I put them i the unit.)
Pros: Attractive, Easy to Adjust, Holds Humidity, Tight Seal
I would recommend this to a friend!
Written by a customer while visiting Newair
Customer Rating
5
NewAir CC-100 Cigar Cooler
on January 19, 2018
Posted by: Chuck
from Detroit, Michigan
Great product I love its effiency an how it keeps the cigars fresh
Pros: Accurate Hygrometer, Attractive, Easy to Adjust, Tight Seal
I would recommend this to a friend!
Written by a customer while visiting Newair