Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Green
Average customer rating
4.1
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
12
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
2
73%of customers recommend this product.
(
11 out of
15)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 128GB (Unlocked) - Green
Customer Rating
3
Charging port problems
on October 28, 2024
Posted by: SSMphone
from Myrtle Beach, SC
Expertise:Intermediate
I've had this phone for just over a year. All was well with it until a couple of updates ago. After the update, I was getting an error message that there was moisture in the charging port. There isn't any moisture or anything, such as dust, in the port. Luckily, I'm able to charge it on a wireless charger that I had to buy, otherwise I would have to buy a new phone.
I have a friend that had the same problem with his Samsung phone, a different model, but still the same problem. His phone doesn't charge wireless, but his was under warranty and he was able to get a new one.
I wonder if anyone else has been having this problem?!
I have a friend that had the same problem with his Samsung phone, a different model, but still the same problem. His phone doesn't charge wireless, but his was under warranty and he was able to get a new one.
I wonder if anyone else has been having this problem?!
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 30, 2024
Thanks for reaching out to share your feedback on the Galaxy S23. We greatly appreciate your feedback as we continue to make improvements. The Galaxy S23 and S23+ feature the fastest mobile processor to date, enhancing user experience with improved low-light selfie capabilities. The devices are designed to elevate creativity and productivity through advanced mobile AI functionalities. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Check out the link attached for options to help troubleshoot this. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 25, 2024
Posted by: Gb636460
from Texas
Expertise:Intermediate
I have been using Samsung Smart phones for about ten years, this phone is a fantastic example of design and engineering. Easy to setup and use. Fast and reliable. I highly recommend Samsung products from the cellphone to the TV and computer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice size, great performance
on December 28, 2024
Posted by: Jim 75
from Ponte Vedra Beach, FL
Expertise:Expert
I've had my Galaxy S23 for some time now and it is a great Smart Phone. First, there is the size. Big phones don't always fit into pockets, but my S23 does. The battery power is excellent and I've never had it run short of power in a single day - even at Disneyworld. I take a lot of pictures and videos becuase the camera is easy to use and the picture quality is better than almost any other phone. I use it every day and my phone still looks like new.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US