Customer reviews from Dymo.com
DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Customer Rating
1
Doesnt support 3rd party labels
on May 2, 2024
Posted by: Mike1982
from London
You can tell DYMO are owned by private equity...
3rd party labels no longer work
RFID chips on every DYMO branded roll and printer is designed to only accept DYMO branded rolls.....Which are 10 times the price of 3rd party ones.
Had my 450 printer for 5 years, was an absolute workhorse.
Now switching to another manufacturer
3rd party labels no longer work
RFID chips on every DYMO branded roll and printer is designed to only accept DYMO branded rolls.....Which are 10 times the price of 3rd party ones.
Had my 450 printer for 5 years, was an absolute workhorse.
Now switching to another manufacturer
Response from Dymo.comBy DYMO NA, May 2, 2024
Hi Mike.
Thank you for contacting us and sharing your feedback with us.
We apologize for the inconvenience you've experienced with our printer, and we recommend DYMO authentic labels as we can guarantee they will work well with the printer without issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience
Please be aware that your feedback with respect to the price of our labels will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your feedback with us.
We apologize for the inconvenience you've experienced with our printer, and we recommend DYMO authentic labels as we can guarantee they will work well with the printer without issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience
Please be aware that your feedback with respect to the price of our labels will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Forced use of proprietary labels ruins the product
on July 30, 2024
Posted by: Luke R
What a despicable money grab! This terrible decision for the printer to only accept official DYMO printer labels is colossal blunder and is clearly not what customers want. Unless remedied quickly, it will eventually put DYMO out of business. Does anyone really believe their reasoning for that "The LabelWriter 5 series printer only use DYMO authentic labels because using authentic labels reduces issues such as label jams and excessive feeding." What a joke. WE ALL KNOW ITS A MONEY GRAB so stop lying to our faces. I understand its printed on the box and on promotional materials, but that doesn't make it any better. Instead of improving on the 450, they decided to drive all their customers away! DYMO doesn't fully realize that this will sour people to their brand and people will stay away from all future products with the DYMO name.
Response from Dymo.comBy DYMO NA, July 31, 2024
Hi Luke,
Thank you for contacting us and providing your honest feedback, it is essential in the improvement of our products.
We are sorry that you had a negative experience with our product. Our printers are tested with our labels and this gives us the assurance that the user has a seamless experience. We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and providing your honest feedback, it is essential in the improvement of our products.
We are sorry that you had a negative experience with our product. Our printers are tested with our labels and this gives us the assurance that the user has a seamless experience. We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Dont buy
on August 12, 2024
Posted by: Label user
from New York, NY
Waste of money. The other printers out there work as well or better and dont rob you with drm
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, August 13, 2024
Hi,
Thank you for contacting us and providing your honest feedback, it is essential for the improvement of our products.
We are sorry that you had a negative experience with our product. Our printers are tested with our labels and this gives us the assurance that the user has a seamless experience. We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and providing your honest feedback, it is essential for the improvement of our products.
We are sorry that you had a negative experience with our product. Our printers are tested with our labels and this gives us the assurance that the user has a seamless experience. We would be happy to resolve any issue you are facing with our product. Please reach out to us via our website or live chat for further assistance with your printer.
We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo550 trash
on August 26, 2024
Posted by: mynameis
worst model ever been built doesn't work it shows on Dymo program its connected but doesn't print
Response from Dymo.comBy DYMO NA, August 27, 2024
Hi.
Thank you for reaching out and providing us with your valuable feedback. Your input is important as it helps us improve our products and services.
We sincerely apologize for the inconveinec you are experiencing due to the printing issues.
To resolve this issue, we recommend connecting your printer power adapter directly to a wall socket, not to a power-saving device, to ensure full power surge.
Also, please visit help.dymo.com > LabelWriter > How to clean my LabelWriter 5 series printer and make sure to confirm from the guide if you have the compatible labels. Additionally, if your labels are authentic, kindly follow the instructions to clean the printer, which helps improve its detection performance, and learn how to insert and align labels correctly.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for reaching out and providing us with your valuable feedback. Your input is important as it helps us improve our products and services.
We sincerely apologize for the inconveinec you are experiencing due to the printing issues.
To resolve this issue, we recommend connecting your printer power adapter directly to a wall socket, not to a power-saving device, to ensure full power surge.
Also, please visit help.dymo.com > LabelWriter > How to clean my LabelWriter 5 series printer and make sure to confirm from the guide if you have the compatible labels. Additionally, if your labels are authentic, kindly follow the instructions to clean the printer, which helps improve its detection performance, and learn how to insert and align labels correctly.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Don't buy.
on September 8, 2024
Posted by: easygoing guy
Repeatedly doesn't work or hangs up. and it's a label money-grab.
Response from Dymo.comBy DYMO NA, September 10, 2024
Hello.
Thank you for contacting us and sharing your honest feedback with us.
We sincerely apologize for the inconvenience caused.
Could you make sure the printer is properly set up, the label is detected, and the power adapter is directly connected to the wall socket to prevent power surges? Kindly visit help.dymo.com > LabelWriter >How to set up my LabelWriter printer to resolve this issue.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for contacting us and sharing your honest feedback with us.
We sincerely apologize for the inconvenience caused.
Could you make sure the printer is properly set up, the label is detected, and the power adapter is directly connected to the wall socket to prevent power surges? Kindly visit help.dymo.com > LabelWriter >How to set up my LabelWriter printer to resolve this issue.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Say NO to DRM Labels!
on September 17, 2024
Posted by: DRMFree
from Orlando, FL
Unacceptable practice of moving to DRM labels. My hospital uses custom printer labels and because this printer REQUIRES it to be genuine DYMO paper I'm not able to use it. Terrible business choice. Email me when you guys release this model without the lame money grab.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, September 19, 2024
Hi.
Thank you for your feedback, we appreciate it as it is valuable to us.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Unless. Utterly useless. Buy something else!
on December 31, 2024
Posted by: Former Dymo user 2
Had to buy one of these to replace a 450 (which worked) because Demo locked the original software to an older version of Mac OS.
Okay, install the new software. Then find the new software won't drive the old 450 - so you have to buy a 550.
The 550 then refuses to use the old Dymo labels, which don't have an RFID chip. So you now have to buy super-expensive Demo labels.
The new software is awful, lacking the ability to have different fonts in the same text box.
And the new printer drivers don't work properly on a Mac, which means the driver has to be deleted and reinstalled every few days.
It's difficult to put into works how utterly terrible this product is. The old 450 was simple and brilliant. This is an expensive paperweight.
Buy something else instead.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, January 2, 2025
Hello.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. Our intent with the new software and hardware is to enhance functionality, but we acknowledge the inconvenience this has caused you. The transition to RFID-enabled labels was made to ensure greater precision, to prevent issues such as excessive feeding, label jams, and misaligned printing.
To address the specific challenges with the Mac setup, we recommend installing the latest version of the DYMO software, which includes updates to improve compatibility with macOS. You can download it from our official website. This should resolve many of the driver-related issues you mentioned.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. Our intent with the new software and hardware is to enhance functionality, but we acknowledge the inconvenience this has caused you. The transition to RFID-enabled labels was made to ensure greater precision, to prevent issues such as excessive feeding, label jams, and misaligned printing.
To address the specific challenges with the Mac setup, we recommend installing the latest version of the DYMO software, which includes updates to improve compatibility with macOS. You can download it from our official website. This should resolve many of the driver-related issues you mentioned.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Don't Purchase 550 for RX Label use
on October 20, 2021
Posted by: ClienTrax
from Columbus Ohio
This printer has great potential with the new ethernet port, however in our industry there are over 28,000 Veterinary clinics in the US. Most all of these hospitals currently have at least one Dymo 330, 400, or 450 for the printing of RX labels. These hospitals will unfortunately not be able to use this product! This new printer does not allow for generic manufactured labels. Labels must come from Dymo, yet Dymo doesn't produce a RX sized label that is printed with a warning "Keep out of Children's Reach. For Veterinary Use only". This label is required by law by the FDA. CFR - Code of Federal Regulations Title 21.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, October 27, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. Our new LabelWriter 550 series of printers have been designed to work only with Genuine DYMO labels. This information is clearly listed on both the packaging and the product listing itself. We apologize for any inconvenience caused by this. Should you need any assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com