Customer reviews from Dymo.com
DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Customer Rating
1
on June 29, 2023
Posted by: Poor Product
programming, recognition, and connection fail miserably and do not communicate even though installed as directed.
Response from Dymo.comBy Bianca, DYMO, June 30, 2023
Hello.
We sincerely apologize for the inconvenience caused. We would appreciate if you could provide us with more details as it happens with intermittent connections with the USB hubs used or docking stations used on all OS. Thank you for sharing your feedback with us.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We would appreciate if you could provide us with more details as it happens with intermittent connections with the USB hubs used or docking stations used on all OS. Thank you for sharing your feedback with us.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
The last Dymo label printer I will ever buy.
on November 7, 2023
Posted by: Andrew32
Dymo make this printer only accept their branded labels. Before the Dymo team give the spiel about it been clearly advertised, yes, I know. It wouldn't be a problem except, they are ridiculously expensive and don't resolve printing issues. I print at least 2x the labels I need to because almost every time I print 1 label it spits out one or 2 blanks that I then can't use. The money I save on buying a new printer that works will pay for itself in a couple of months. Such a disappointment given my previous Dymo products have so great.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, November 8, 2023
Hello.
We are sorry for the inconvenience caused.
If the LabelWriter 550 is feeding excessively, we recommend cleaning the printer and the printer sensors. To clean the printer, please follow the steps listed in out Help Center. To access the steps, please go to dymo.com>Support>DYMO Help Center>How to clean my LabelWriter 5 series printer.
We accept your feedback on the pricing of the labels, we will forward this information to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry for the inconvenience caused.
If the LabelWriter 550 is feeding excessively, we recommend cleaning the printer and the printer sensors. To clean the printer, please follow the steps listed in out Help Center. To access the steps, please go to dymo.com>Support>DYMO Help Center>How to clean my LabelWriter 5 series printer.
We accept your feedback on the pricing of the labels, we will forward this information to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Function limitations and unprecedented failures
on December 17, 2023
Posted by: DissatisfiedCustomer_00
from Florida
I purchased this label printer with the expectation that it would function faster and better than the 400 and 450. It did. But boy was I in for a branded culture shock. First and foremost the NFC limitations require users buy only branded Dymo paper with the NCF for that paper size (it can log print jobs as well, a huge security and GDPR violation). That aside, this NFC function breaks nearly every job on the print spool cutoff (tear-point), meaning I lose 2-3 labels per single print because it will reprint the "bad" label and not size to the correct tear-point. I'm immediately returning for both faulty product and consumer dissatisfaction. Branded labels aside, the only nice feature about this is networking capability - which is honestly pointless because of the NFC and the tear-point problems. But Dymo seems to want to lockdown their worth by isolating its customers the same way other *unnamed phone brands* limit user-reparability and customizations. This is going to bleed customers over to the hundreds of other device and paper producers who don't have these problems. Functionality limitations do not breed quality and do not make happy customers. I will forever henceforth advise anyone who asks me that this printer and the general direction of NFC in this capacity is not worth the troubles they come with; costs aside. Godspeed Dymo. You had a good run.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, December 18, 2023
Hello.
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
To avoid reprinting a bad label, we recommend clearing the print queue first before printing. Please make sure the labels are inserted correctly and they are aligned all the way to the left. We recommend using a label guide to hold the labels in place.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
To avoid reprinting a bad label, we recommend clearing the print queue first before printing. Please make sure the labels are inserted correctly and they are aligned all the way to the left. We recommend using a label guide to hold the labels in place.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
DO NOT PURCHASE!
on January 20, 2024
Posted by: MariaM
from Ames
I am disappointed with Dymo brand, I've used the 450 printers for Labeling "cryotags" but now that I purchased the 550 printers, not only does not recognize the cryotags, also the company does not sell Labels for ultra-low temperature.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, January 22, 2024
Hi Maria.
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
Currently, we have Durable LabelWriter labels that withstand temperatures from 0°F to 122°F but not lower than 0°F. We will be forwarding your feedback to the appropriate department for further review and consideration.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback. We sincerely apologize for the inconvenience caused.
Currently, we have Durable LabelWriter labels that withstand temperatures from 0°F to 122°F but not lower than 0°F. We will be forwarding your feedback to the appropriate department for further review and consideration.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
3rd Party Label Incompatible
on January 21, 2024
Posted by: labelsnz
I've been using Dymo for a long time now. The 450 was a great machine. When I grabbed a 550 I didn't even think to check if it would work with existing, 3rd party labels I use. Why would I? So turns out that the 550 is not compatible with any other manufacturer's labels. Which means I will have to move away form Dymo.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, January 22, 2024
Hello.
We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
Our DYMO LabelWriter 5 series printers have been designed to work specifically with our genuine DYMO labels manufactured after April 2020 to prevent issues like excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Your feedback is valuable to us and it will be forwarded to the appropriate department for further review.
Our DYMO LabelWriter 5 series printers have been designed to work specifically with our genuine DYMO labels manufactured after April 2020 to prevent issues like excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Needs to be reinstalled constantly
on February 21, 2024
Posted by: wows
This is the 4th printer we have purchased and they continue to fail this last one is less than 6 months old. I do not think they interface well with Square
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, February 22, 2024
Hello. Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience you are experiencing with our product.
To enable you to print seamlessly from third-party software, ensure the DYMO Web service is running. To do this, kindly visit dymo.com > Support > DYMO Help Center > Software > How to troubleshoot DYMO Web Service. If you still have difficulties after restarting the web service, kindly contact the third-party software for further support.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience you are experiencing with our product.
To enable you to print seamlessly from third-party software, ensure the DYMO Web service is running. To do this, kindly visit dymo.com > Support > DYMO Help Center > Software > How to troubleshoot DYMO Web Service. If you still have difficulties after restarting the web service, kindly contact the third-party software for further support.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Say NO to DRM Paper!!!
on April 6, 2024
Posted by: NoDRMPaper
from Orlando, FL
DRM Paper is the worst concept in the history of printers. I should NOT be forced to buy DYMO only brand labels. I've switched all 500+ of my label printers from DYMO to a competitor because of this. Do better.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, April 8, 2024
Hello. Thank you for contacting us and sharing your valuable feedback with us.
We sincerely apologize for the inconvenience caused. Our goal is to provide our consumers with the best product, and it seems in this case that we have let you down, and for that, we apologize dearly. Please be aware that this information will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Our goal is to provide our consumers with the best product, and it seems in this case that we have let you down, and for that, we apologize dearly. Please be aware that this information will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
on April 10, 2024
Posted by: Lewis Kephart
from Kissimmee, Fl
This Dymo printer is not so good. Like the older model you could use any kind of labels, No anymore with this model.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, April 10, 2024
Hi Lewis.
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for your feedback, we appreciate it as it is valuable to us. Please know that we have forwarded your feedback to the appropriate department for further review.
We sincerely apologize for the inconvenience caused. We would like to kindly inform you that our LabelWriter 5 series printers were designed to work with DYMO Authentic labels only, to prevent issues such as excessive feeding, label jams, and misaligned printing. Our labels will provide the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com