Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
Ghosts texts and prints unevenly.
on November 12, 2021
Posted by: BAD DYMO
from NEW YORK
Having been a Dymo user for years I am truly disappointed. On top of the bad printing the app software is incredibly buggy. To the point that companies that I work for no longer buy these products.
THE ABSOLUTE WORST IS THAT THE SOFTWARE CRASHES AND DOESN'T EVEN LET YOU COPY-PASTE FROM WORD WITHOUT CRASHING.
THE ABSOLUTE WORST IS THAT THE SOFTWARE CRASHES AND DOESN'T EVEN LET YOU COPY-PASTE FROM WORD WITHOUT CRASHING.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, November 15, 2021
Hello, this is Kasia from DYMO Consumer Care. I am very sorry that you have experienced issues with our printer and the software. If you are still having these issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
3
Inserting text and changing labels
on November 10, 2021
Posted by: Lucie1
from Sweden
Hi,
When pasting in a text from somewhere else where there are sometimes alot of tabs between texts, there is a box that end up where there is a tab space.
Also the text and design I put in does not stay that way when moving outside the text box for the label. Please see attached pictures.
I do not want to have to change this and have to remove the boxes just because there are tab spaces. What I see when adding text should be the same. If I want to change from that, that is when I do alterations. This was not an issue with the 450 and the former printing program. I also want to know and see where my previous prints are as this was possible in the previous version.
The previous version was easier to use than this one.
When pasting in a text from somewhere else where there are sometimes alot of tabs between texts, there is a box that end up where there is a tab space.
Also the text and design I put in does not stay that way when moving outside the text box for the label. Please see attached pictures.
I do not want to have to change this and have to remove the boxes just because there are tab spaces. What I see when adding text should be the same. If I want to change from that, that is when I do alterations. This was not an issue with the 450 and the former printing program. I also want to know and see where my previous prints are as this was possible in the previous version.
The previous version was easier to use than this one.
Response from Dymo.comBy Vernie, DYMO, November 12, 2021
Hello Lucie, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We apologize our products have not met your expectations. Please be informed that while editing inside the text box, it will default into left-indent, but when you click outside the label, it will convert to the alignment you have selected- which in this case may have been selected to Align middle. You can change the alignment from the left-hand side of the Text Format menu. You may see your recent labels by clicking on the Open button (file folder icon). I am happy to inform you that the previous versions of our software are still available for download on our website. Please be informed that there will be no further updates to the DYMO Label Software, as the leading software is now DYMO Connect.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Nice printer, shame about the labels
on November 8, 2021
Posted by: Kriss
from Sydney
Just received my 550 and have found what everyone else here is talking about – the 'unique Automatic Label Recognition'. I can't use any of the many Dymo labels I have in the cupboard, because they don't have a chip. Would have been nice if this had been an optional 'feature' that can be turned off. Speaking for my self, I don't care 'which labels (by size, type, and color) are loaded', or 'how many labels are remaining'.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, November 10, 2021
Hello Kriss, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback and suggestion for the LabelWriter 550 printer. We sincerely apologize our products have not met your expectations. We do have a Label Exchange Program wherein we can send you up to three label rolls should you have older generation or unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Can't use non-Dymo labels
on November 8, 2021
Posted by: J R C
Nice Dymo, force us to use Dymo labels so we can pay twice the cost. Thanks for ripping me off. I would not have bought this if I'd known I needed authentic (overpriced) Dymo labels.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, November 10, 2021
Hi JR C, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 550. We are very sorry that our product has not met your expectations. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. We have a Label Exchange Program where we can send you 1 label roll should you be using unchipped other-branded labels.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
550 is junk
on November 7, 2021
Posted by: Christic
from Michigan
I have 4 of the 450's, and work great for 2 years and still do.
Need to more and when with the 550, thinking New would be better... Not the case.
Need to more and when with the 550, thinking New would be better... Not the case.
They wont dont work!!!!
Response from Dymo.comBy Tarun, DYMO, November 9, 2021
Hello Christic, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We are sorry to hear that you are unhappy with our product. We apologize our products have not met your expectations. We would be very happy to assist you in resolving any issues with our products. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
DYMO Labels don't work either!
on November 6, 2021
Posted by: mr2clever
from Byron Bay, Australia.
Researched the 450 series. Sounded great. Bought the 550 turbo because the shop didn't have any 450s. Thought it was just a newer version. Big mistake. Can't use generic labels and just discovered that the printer doesn't recognise the second lot of DYMO labels I purchased. Would be a great product if it wasn't so heavily locked down. Sometimes less is more.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, November 10, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We sincerely apologize our products have not met your expectations. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. We do have a Label Exchange Program wherein we can send you up to three label rolls should you have older generation or unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
More like "Automatic Label REJECTION..."
on October 29, 2021
Posted by: slingshottech
from Marion, IN
Our company has heavily used Dymo 450s over the years, and I was hopeful the 550s would be even better with Ethernet connectivity as an option. So I bought one to test, despite reading about not being able to use custom labels. I was hopeful this would not be the case.
Unfortunately, my suspicions were correct. The 550 Turbo did not recognize our company-branded custom labels used to serialize all of our products. This is a dealbreaker. I can live with manually changing the label size on the 450 if it means being able to use the custom-printed labels we've spent hundreds of dollars on.
Steer clear of the LabelWriter 550/550 Turbo if you depend on it for business purposes - and take good care of your existing 450/450 Turbos.
Response from Dymo.comBy Vernie, DYMO, November 4, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 550 printer. I am very sorry that our product has not met your expectations. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. We have a Label Exchange Program where we can send you 1 label roll should you be using unchipped other-branded labels.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Only Dymo labels
on October 28, 2021
Posted by: Thijs Derksen
Only works with official Dymo labels, no thanks Dymo
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, October 29, 2021
Hello Thijs, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. The LabelWriter 550 Series printers work with authentic DYMO-branded labels to have the Automatic Label Recognition feature which saves time and increases efficiency by taking out guesswork. We sincerely apologize our products have not met your expectations.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to help you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to help you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com