Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
DYMO 550 is bad
on December 17, 2021
Posted by: KCMicro
from Toronto
Cannot use custom labels from other suppliers. If your labels were affordable and offered via wholesale then I would keep it but it's horrible without this option. I'll be switching brands after this purchase. 450 is so much better too bad we cannot find them anymore.
Response from Dymo.comBy Vernie, DYMO, December 21, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We sincerely apologize our products have not met your expectations. All feedback will be forwarded to the appropriate department for evaluation and consideration for the next product improvements. Please be informed that DYMO branded labels are also available in boxes of 24 rolls in which official retailers often list with competitive prices. We would not be able to guarantee the performance of third party labels with our printers. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website
Written by a customer while visiting Dymo.com
Customer Rating
1
How to kill a great product
on December 17, 2021
Posted by: KP11
from West Hempstead, NY
Dymo has been the go-to label maker for Public Libraries for many years. Labels are printed all day - library cards, spine labels, address labels, etc.
Now our many, MANY custom library card labels are useless when the 450's break. And don't even get me started on the new printing software - God Awful! Bring back the interface, features and reliability of Dymo V.8 (but keep the text box feature). Proprietary RFID chip labels, and bad software killed a once great product. Now I have to research other label makers - and we are not the only public library to have reached the same conclusion.
Now our many, MANY custom library card labels are useless when the 450's break. And don't even get me started on the new printing software - God Awful! Bring back the interface, features and reliability of Dymo V.8 (but keep the text box feature). Proprietary RFID chip labels, and bad software killed a once great product. Now I have to research other label makers - and we are not the only public library to have reached the same conclusion.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 22, 2021
Hello, this is Faith from DYMO Consumer Care. We apologize that our product has not met your expectations. The LabelWriter 550 printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels. We also understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly as we do have a Label Exchange Program which is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Richtige Enttäuschung
on December 16, 2021
Posted by: schoenmi
from Austria
Wer sowas baut, gehört normalerweise eingesperrt!
Ich wollte den Labelwriter 450 Turbo ersetzen und habe mich für den 550 entschieden da es den 450 Turbo nicht mehr gibt.
Treiber gibt es nicht zum Download, sondern es muss ein Dymo Connect Programm installiert werden. Der Drucker nimmt nur originale Etiketten.
ich habe nun wieder alte Labelwriter 450 gekauft und hoffe dass es die noch länger gibt, ansonsten werden ich auf einen anderen Hersteller umsteigen.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 31, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 550. I am very sorry that our product has not met your expectations. Installing the DYMO Connect software will already contain the drivers needed which would be available to download from our website under the Support button. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. We have a Label Exchange Program where we can send you 1 label roll should you be using unchipped other-branded labels. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
DYMO is going down hill fast
on December 11, 2021
Posted by: OMG Print my label
I don't understand how technology make things worse, DYMO used to be a great product, now the machine is telling me my labels are low , the labels aren't compatible when I'm using DYMO labels. Why can't I just plug in and print and not have to go through all these checks and balances to make sure DYMO owns you.
No, I would not recommend this to a friend.
Response from Dymo.comBy Kasia, Consumer Care, December 17, 2021
Hello, this is Kasia from DYMO Consumer Care. We apologize our product has not met your expectations. I would like to inform you that LabelWriter 550 works with original DYMO new generation labels, that have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices.
If you encountered any further issues setting up the DYMO printer on your computer, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
If you encountered any further issues setting up the DYMO printer on your computer, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Won't even recognize all genuine dymo labels
on December 6, 2021
Posted by: Scott_28
from New York
When I bought this I naturally got the most recent model of printer, in other works the 550 and not the 450. I would have saved myself a lot of trouble if I hadn't. Yes it clearly states that it only works with genuine dymo labels, but it does not state that it will only work with certain genuine dymo labels. The only labels I've actually managed to print are from the roll that came in the box! Save yourself some hassle and buy a 450.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 10, 2021
Hello Scott, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We sincerely apologize our products have not met your expectations and for the inconvenience caused. Please double-check if the labels are from the new generation which has the chip the printer looks for in order to detect the roll. The easiest way to check is by looking into the cardboard core of the roll and see if there are DYMO logos. Should you have unchipped labels, we would be happy to send you a replacement roll as part of our Label Exchange Program. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Propietary Nonsense and No Linux Support
on December 4, 2021
Posted by: rykhalil4
This has got to be one of the biggest jokes of a followup product I've ever seen.
For seemingly no other reason than greed, Dymo has introduced a followup to the LW450 that requires you to use labels with a proprietary RFID chip that the printer requires in order to print. Which means any previous Dymo labels you already have in stock just straight up don't work. Even with a limited exchange program, huge slap in the face to consumers.
The next issue: this printer no longer works with Linux CUPS drivers.
The LW450 works perfectly with Linux using CUPS.
This one does not. Which means I'm returning it.
The LW450 works perfectly with Linux using CUPS.
This one does not. Which means I'm returning it.
Response from Dymo.comBy Consumer Care, December 10, 2021
Hello, this is Kasia from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We apologize our product has not met your expectations. We expect the best from our products, and it seems, on this occasion, we have let you down. I would like to inform you that new generation labels have been on the market for over a year, thus superseding the availability of old generation labels. We understand that especially those Consumers, who use our LabelWriter printers for business purposes, may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly, as the process of replacing labels is tailored individually for such Users of our devices.
Please be advised, that your feedback regarding Linux operating system will be forwarded to the appropriate department to make sure that our products meet the requirements of our Consumers. If you have any further questions, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Please be advised, that your feedback regarding Linux operating system will be forwarded to the appropriate department to make sure that our products meet the requirements of our Consumers. If you have any further questions, please do not hesitate to give our technical support team a call at 877 724 8324 Monday Friday 9am 5pm EST as we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Zero rating, can't get the software to work at all
on December 2, 2021
Posted by: David C
from Shingle Springs, CA
Bought the Dymo 550 November 12, 2021, and so far, have not been successful in getting the software to work. Have downloaded it at least 8 times and a message reads, "there is a problem with the software and the program will be closed." Then it goes to download the program again. I wouldn't give this a single star rating; it is a zero.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 6, 2021
Hi David, this is Vernie from DYMO Consumer Care. Thank you for providing us feedback for our LabelWriter 550. I sincerely apologize that our product has not met your expectations. Normally the process of installing the software should be straight-forward but since you are encountering an error message during the installation, additional steps will need to be done. I would like to provide you with the steps to re-install the program successfully over to your email. We are happy to assist in resolving all issues with any of our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Labels Don't Work!
on November 24, 2021
Posted by: Duped
from Texas
Been using DYMO for quite a while. Never even looked at the specs on the new version, big mistake. Fortunately I only wasted money on one of them. Never again. Imagine a printer that only prints with proprietary over priced paper. That's exactly what this is. Huge disappointment. I won't be forced to buy their labels so this will just get tossed in the garbage.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, November 30, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We apologize our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down. We hope that your future experience with DYMO will be better. The new LabeWriter is only compatible with DYMO Authentic labels. If you are still having issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com