Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
Don’t buy
on December 31, 2021
Posted by: Stuart ZZ
Bought a month ago. Absolutely usless. Wil not print to correct sizes , difficult to set up, jams all the time.
Didn’t really want to buy another Dyno as the 450 is forever jamming , but figured this would be better. It isn’t.
Oh and the kicker, it’s “product locked” so u can’t add the significantly cheaper( and better quality) stickers that are readily available. We HAD to buy different stickers because the branded dymo stickers are usless and don’t stick to ANYTHING.
DONT BUY. Going to probably bin mine it’s that awful.
Thanks Dymo. You’re a joke.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, January 3, 2022
Hello Stuart, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We sincerely apologize our products have not met your expectations. The information that the 550 series will only be compatible with authentic DYMO branded labels were posted in all product listings as well as marketing materials and in the printers itself. Once you have inserted the DYMO labels, the software will automatically recognize the label type for you. Please be informed that we not able to guarantee the performance of labels from other brands. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
What a problem...this was a horrible purchase.
on December 26, 2021
Posted by: A Landlords
from Milwaukee, WI.
I just can not get this to work, even with there proprietary paper rolls.What a disappointment ! i unsuccessfully tried to download on a Windows 10 .. So I set it up on my mac. The probblems never ended.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, December 28, 2021
Hello, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We apologize our product has not met your expectations. We expect the best from our products and it seems, on this occasion, we have let you down. We would be happy to assist you with any issues you are facing. The required DYMO software for Windows can be downloaded from the Support section of our website. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
not connecting
on December 23, 2021
Posted by: Bjorn
from Chester CT
Use Dymo Label software for Apple OS and impossible to get the Labelwriter 550 to connect ... Using the software with other Dymo printers elsewhere so not keen in moving all my data to a new software ... Dymo could do a better work making its different products work on same platform and software plus being easier to install
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 27, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 Printer. We apologize that our product has not met your expectations. The DYMO LabelWriter 550 Printer is only compatible with our new DYMO Connect software, hence you will not be able to use DYMO Label Software v.8 with this printer. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
LABELS
on December 22, 2021
Posted by: VERYUPSET
from Texas
It sucks that we are not able to use a cheaper brand of labels!!! Dymo labels are pricy
Response from Dymo.comBy DYMO, December 27, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 labels. We apologize that our product has not met your expectations. All feedback is valuable to us and helps us develop ourselves. We hope that your future experience with DYMO will be better. The LabelWriter 550 printers are only compatible with authentic DYMO labels because of the chip present in the DYMO labels. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
So far, so BAD
on December 21, 2021
Posted by: Revjohn1
from Finger Lakes, New York
Tomorrow is day 4 trying to get the DARN thing to work. I put in brand new toll of file labels, and several things happen.
The "on" light blinks steadily.
When the tape loads, it pulls right, wrinkling the tape. I followed instructional pictures inside the machine, still will not work
The software says that the spool is empty
Despite following instructions from CS person, I cannot get a textbox beyond the ABC text box to make any custom text
The "on" light blinks steadily.
When the tape loads, it pulls right, wrinkling the tape. I followed instructional pictures inside the machine, still will not work
The software says that the spool is empty
Despite following instructions from CS person, I cannot get a textbox beyond the ABC text box to make any custom text
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 27, 2021
Hello John, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We apologize our products have not met your expectations. Please ensure that you are sliding the gray label guide flush to the left- against the labels to keep them from moving towards the right. Afterwards, please press on the forward button to get the labels to feed. This should change the status light to solid as well. Here is a video guide on proper label insertion for your reference: https://www.youtube.com/watch?v=JHHw4jq4fqY.
As for the DYMO Connect Software, you will need to double-click on the ABC in order for you to get the blinking cursor which means you are now able to make changes to the text.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
As for the DYMO Connect Software, you will need to double-click on the ABC in order for you to get the blinking cursor which means you are now able to make changes to the text.
We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo labels won't even work
on December 20, 2021
Posted by: Cam5
from WI
Just got the 550 and the authentic Dymo labels won't even work. Keep getting error message.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 21, 2021
Hello, this is Faith from DYMO Consumer Care. Thank you for providing your feedback for the DYMO LabelWriter 550. If you are using authentic DYMO labels, please check if the packaging is blue, and there are two black dots next to the barcode OR the packaging is green. If you do not have the box anymore, please check the core of the labels and there is the DYMO logo inside the labels. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
pain !!!!!
on December 20, 2021
Posted by: Em2021
from Michigan
I bought this version because it was less expensive and figured it would be similar to the 450. Right off the bat it would print on the demo address labels (the few it came with) and was great. Then I tried to change labels. Im going on day 4 trying everything to get this thing to recognize the DYMO labels I had to special buy for it to recognize. It STILL WILL NOT LET ME PRINT !!!!!!!! Do not buy this version, go for the 450. I am debating sending it back if I cannot get it to read these labels !! NOT HAPPY !!!
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 22, 2021
Hello, this is Faith from DYMO Consumer Care. hank you for providing your feedback for the DYMO LabelWriter 550. We sincerely apologize our products have not met your expectations and for the inconvenience caused. The LabelWriter 550 printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels, however the older generation of DYMO labels do not yet have the chip. Your labels are compatible with the LabelWriter 5 series if: The packaging is blue, and there are two black dots next to the barcode. OR the packaging is green. We do have a Label Exchange Program where we can exchange your older generation or unchipped DYMO branded labels. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
ms
on December 19, 2021
Posted by: siajs
from philippines
I bought the 550 model as my 2nd unit (I haave 450 turbo). i understand it only accepts original dymo labels. I purchased original dymo labels but still the error message of ' label not recognized' still pop up. im not able to use it. what could be the problem?
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 21, 2021
Hello, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550 printer. We sincerely apologize for the inconvenience caused by the labels not being recognized. This may arise when the rolls are from an older generation which may not have the chip that the printer looks for. LabelWriter 5 series printers are only compatible with all DYMO Labels manufactured after April 2020. Your labels are compatible with the LabelWriter 5 series if:
1. the packaging is blue, and there are two black dots next to the barcode.
OR
2. the packaging is green
If you do not have the box anymore, please check the core of the labels. If there is the DYMO logo inside, the labels are compatible with the LabelWriter 5 series. We currently have a Label Exchange Program wherein we can send you up to 3 rolls should you have unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
1. the packaging is blue, and there are two black dots next to the barcode.
OR
2. the packaging is green
If you do not have the box anymore, please check the core of the labels. If there is the DYMO logo inside, the labels are compatible with the LabelWriter 5 series. We currently have a Label Exchange Program wherein we can send you up to 3 rolls should you have unchipped DYMO branded labels. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com