Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
DONT BUY THE 550 Dymo Printer!
on May 18, 2023
Posted by: Shadia
it's terrible that Dymo force us to buy only DYMO labels and not generic. I bought a box of Dymo labels and turns out they are not the new generation so they don't work. I had the 450 for years and worked fine and now this 550 is just giving me a hard time and making me waste my work time.
Response from Dymo.comBy Cynthia, Dymo, May 19, 2023
Hi Shadia
We sincerely apologize for the inconvenience caused.
Kindly reach out to us directly so that we can rectify this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
Kindly reach out to us directly so that we can rectify this for you.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not recommended
on May 16, 2023
Posted by: rtrddmm
Totally not recommended
Can only use their original label, pretending an ease of use but it only narrows your options. Close source spirit, still don't know why my boss chose to buy this ---Profanity---.
Go figure what label works with this exact printer, the website is a an amazing maze to a simple question.
Avoid at all cost.
Can only use their original label, pretending an ease of use but it only narrows your options. Close source spirit, still don't know why my boss chose to buy this ---Profanity---.
Go figure what label works with this exact printer, the website is a an amazing maze to a simple question.
Avoid at all cost.
Response from Dymo.comBy Cynthia, Dymo, May 16, 2023
Hello.
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Too limited as it doesn't take third-party labels
on May 4, 2023
Posted by: bob28
Dymo doesn't offer the label size I need and the nearest one is too big - so I thought I could use third-party labels but tough luck. I know where you come from in terms of business model but it's not okay. I've returned the printer and you've lost a customer due to this product until you update it to be more useful and accept custom label sizes and third-party consumables. It's easier and cheaper to have my labels printed by an external supplier rather than doing it in-house with your product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, May 5, 2023
Hi Bob.
We sincerely apologize for the inconvenience caused. The LabelWriter 5 series printers are only compatible with DYMO Authentic labels to prevent issues such as label jams, excessive feeding, label jams, and they provide the best user experience for our consumers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. The LabelWriter 5 series printers are only compatible with DYMO Authentic labels to prevent issues such as label jams, excessive feeding, label jams, and they provide the best user experience for our consumers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Terrible Buisness
on May 2, 2023
Posted by: Doug D
from TX
I've use the Dymo SDK in our software to print labels to run our business for many years. We use many 450s and 450 turbo printers throughout our company. Since the 450s are discontinued, we bought a 550 to add a printer. The labels that we print are custom for our products and packaging. We have used them for years and the SDK supports the label length setting to support the custom labels. Now this printer won't accept our labels so we can't label our products or run our business without considerable unplanned cost and disruption to modify our software to use a different printer. I called support and they told me that there is no solution as they refuse to make custom labels. No Warning from Dymo, no solution.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, May 3, 2023
Hello Doug.
We sincerely apologize for the inconvenience caused, we currently do not have the service for custom label making. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused, we currently do not have the service for custom label making. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
New sadly doesn't mean improved
on April 6, 2023
Posted by: AmyCA
I have used multiple Dymo LabelWriters over the years and have loved them. But it seems like with each new printer and software update, they get worse in terms of label compatibility and the software becomes less intuitive and harder to use. Very disappointing. My 450 that I had used for years suddenly stopped working, so I replaced it with a 550, and found that the label I used - a 3.5" x 1 7/8" large address label - isn't compatible with the new printer. And it appears that the only label that is of similar height is 4" long and therefore can't be used for a file folder, which means I have to swap out rolls of labels if I want to go from labeling files to printing a shipping label. So once again, I got a new product with less functionality. Dymo, it's time to stop screwing up what made your product good to start with. Improvements have to actually improve usability.
Response from Dymo.comBy Satya, DYMO, April 10, 2023
Hi Amy,
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. This 5 series printers works with all the same sizes as LabelWriter 450 but works only with labels which are manufactured after April 2020 (RFID chip is introduced into label rolls from April 2020 and they are detected by NF readers in 5 series printers). 11/8 x 31/2 is still compatible with LabelWriter 550. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. This 5 series printers works with all the same sizes as LabelWriter 450 but works only with labels which are manufactured after April 2020 (RFID chip is introduced into label rolls from April 2020 and they are detected by NF readers in 5 series printers). 11/8 x 31/2 is still compatible with LabelWriter 550. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Don't Buy It!
on April 5, 2023
Posted by: Ladybug Valley
from St Louis, MO
I got mine yesterday, and it's going back today! I've used a friend's 450, and I have 10 rolls of generic labels. I know it said I would have to use Dymo labels, but HP claims that about their toner and it's not true. I print too many price tags for that crap. I don't care how many labels are left and that nonsense! I care about it being cost effective, which it IS NOT.
Response from Dymo.comBy Cynthia, Dymo, April 5, 2023
Hello.
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
DO NOT BUY!!!!!!
on March 31, 2023
Posted by: sadbuyer45
I just got the 550, because the 450 was impossible to find used. I have only used the 450 and I understand why it was the superior model. I was trying to save some cost on office supplies, but this completely negates that as you can ONLY use Dymo paper. Not just that the printer will work ~best~ with Dymo paper, no no it will ONLY work if you have Dymo paper. So unless you have an unlimited budget.... I would not recommend.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, April 5, 2023
Hello.
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
label issues
on March 24, 2023
Posted by: JWright
from IL
I am so unhappy that this printer only takes dymo labels. It's really ridiculous that you cannot use the variety of labels that are created and perfectly compatible. Definitely did not have the customer in mind and I will definitely be purchasing a different printer as soon.
Response from Dymo.comBy Cynthia, Dymo, March 27, 2023
Hello.
We sincerely apologize for the inconvenience caused. LabelWriter 5 series printers were manufactured to work with DYMO authentic labels only, to reduce issues such as excessive feeding, labels jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. LabelWriter 5 series printers were manufactured to work with DYMO authentic labels only, to reduce issues such as excessive feeding, labels jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com