Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
on July 25, 2023
Posted by: Jan Paralegal
Just purchased this product and, unfortunately, it does not recognize the labels provided (which were large address). In addition, the printer only lists the one the label which (again) is the correct label.
Response from Dymo.comBy Bianca, DYMO, July 26, 2023
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned all the way to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Furthermore, if the steps do not work, we recommend cleaning the printer sensors by following the step-by-step instructions on our Help Center.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned all the way to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Furthermore, if the steps do not work, we recommend cleaning the printer sensors by following the step-by-step instructions on our Help Center.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
BUILT IN DRM
on July 19, 2023
Posted by: LabelPirate
You won't be able to use any other lables that the high price ones Dymo charges. Has an RFID chip in the labels that prevents other lables from even being loaded. Honestly makes this label writer dogsht.
Response from Dymo.comBy Bianca, DYMO, July 20, 2023
Hello.
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Major disappointment!
on July 17, 2023
Posted by: Former Dymo Customer
Found out LableWriter 550 accepts only authentic Dymo labels. They listed this as a feature? It should be a warning! I am done with Dymo, as anybody with any common sense should be! Rating should be zero.
Response from Dymo.comBy Cynthia, Dymo, July 18, 2023
Hello.
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
on June 29, 2023
Posted by: Poor Product
programming, recognition, and connection fail miserably and do not communicate even though installed as directed.
Response from Dymo.comBy Bianca, DYMO, June 30, 2023
Hello.
We sincerely apologize for the inconvenience caused. We would appreciate if you could provide us with more details as it happens with intermittent connections with the USB hubs used or docking stations used on all OS. Thank you for sharing your feedback with us.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We would appreciate if you could provide us with more details as it happens with intermittent connections with the USB hubs used or docking stations used on all OS. Thank you for sharing your feedback with us.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Unparalleled Joy: Returning 5 Series, A True Trium
on June 17, 2023
Posted by: Woudaap
h, what a delightful experience it was with the 4 series! So fantastic that I couldn't resist returning all the 5 series. Why, you ask? Well, it's simply because Dymo, in their infinite wisdom, decided to stop making the label size we conveniently use. Isn't that just marvelous? Now, the closest equivalent they offer costs a mere $20 more and gives us a whopping 200 fewer labels per roll. Such a bargain, right? We're talking about hundreds of thousands of labels here, but who needs to worry about that minor inconvenience? Surely, we should all happily embrace this price hike without a second thought. Oh, how I do hope that Dymo changes their stance soon before they face the tragic fate of going out of business. Because, you know, I really adored their products. Absolutely adored them.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, June 19, 2023
Hello,
We apologize our product has not met your expectations. As we have received many complaints about printer feeding excessively and label jams etc and our DYMO team come up with an idea of 5 series printers designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We never wanted to deceive any of out costumers, we would forward this voice to our superiors. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. As we have received many complaints about printer feeding excessively and label jams etc and our DYMO team come up with an idea of 5 series printers designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We never wanted to deceive any of out costumers, we would forward this voice to our superiors. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Don't waste your money on this printer
on June 8, 2023
Posted by: bob277
from Taos, NM
Cabinet full of genuine Dymo labels that won't work with this printer. Will be tossing it in the dumpster and digging through the warehouse for an older model that may still work. If I could give it Zero stars that would be more fitting.
Response from Dymo.comBy Cynthia, Dymo, June 9, 2023
Hi Bob.
We sincerely apologize for the inconvenience caused.
All our DYMO Labels manufactured after April 2020 are compatible with the LabelWriter 5 series printer.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 550.
Kindly reach out to us directly so that we can help rectify this issue.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
All our DYMO Labels manufactured after April 2020 are compatible with the LabelWriter 5 series printer.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 550.
Kindly reach out to us directly so that we can help rectify this issue.
Please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Stop working
on May 30, 2023
Posted by: Mikehub1
All indications is that printer and software are communicating, no error messages and software has the label count. Printer will not print, I can do the self test.
Response from Dymo.comBy Cynthia, Dymo, June 1, 2023
Hi Mike.
We sincerely apologize for the inconvenience caused by our product.
If you have a Windows Operating System, please perform the following troubleshooting steps:
-Remove both the power and the USB cable from the back of your LabelWriter.
-Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Go to Control Panel\Hardware and Sound\Devices and Printers
-Right-click on LabelWriter and select See What’s Printing, if there is anything in the queue cancel it by selecting 'Cancel all documents' in 'Printer' tab or right-click on each document and select 'Cancel'
-Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device)
-Press the Windows key + R and type in services.msc and press enter or type ‘Services’ in Windows search.
-Go to Services right and click on Print spooler and select Restart.
-Go to Control Panel\Hardware and Sound\Devices and Printers click once on any printer on the list and select Print server properties.
-Go to Drivers Tab and select LabelWriter. Remove it using the button on the bottom of the window Remove. Select ‘remove drivers only’ in the pop-up window.
-Re-attach the power cable to the LabelWriter
-Re-insert the labels into the feed path
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you have a Mac, please perform the following:
-Remove both the power and the USB cable from the back of your LabelWriter.
- Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
-Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
-Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
-Re-attach the power cable to the LabelWriter.
-Re-insert the labels into the feed path.
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product.
If you have a Windows Operating System, please perform the following troubleshooting steps:
-Remove both the power and the USB cable from the back of your LabelWriter.
-Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Go to Control Panel\Hardware and Sound\Devices and Printers
-Right-click on LabelWriter and select See What’s Printing, if there is anything in the queue cancel it by selecting 'Cancel all documents' in 'Printer' tab or right-click on each document and select 'Cancel'
-Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device)
-Press the Windows key + R and type in services.msc and press enter or type ‘Services’ in Windows search.
-Go to Services right and click on Print spooler and select Restart.
-Go to Control Panel\Hardware and Sound\Devices and Printers click once on any printer on the list and select Print server properties.
-Go to Drivers Tab and select LabelWriter. Remove it using the button on the bottom of the window Remove. Select ‘remove drivers only’ in the pop-up window.
-Re-attach the power cable to the LabelWriter
-Re-insert the labels into the feed path
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you have a Mac, please perform the following:
-Remove both the power and the USB cable from the back of your LabelWriter.
- Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
-Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
-Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
-Re-attach the power cable to the LabelWriter.
-Re-insert the labels into the feed path.
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Terrible
on May 24, 2023
Posted by: Cheryl88
This is terrible. The only labels that worked are the ones that came with the box. The sensor does not detect the RFID sticker. I even removed it and put it up to the sensor. No dice. Do not buy this machine. It is a blatant cash grab and you will spend more time troubleshooting than printing.
Response from Dymo.comBy Cynthia, Dymo, May 25, 2023
Hi Cheryl.
We sincerely apologize for the inconvenience caused.
LabelWriter 5 series printers are only compatible with all DYMO Labels manufactured after April 2020. Your labels are compatible with the LabelWriter 5 series if the packaging is blue with two black dots next to the barcode or the packaging is green with a recycle symbol at the front.
If the labels that you are using in the printer are compatible as shown on the images above, please follow the troubleshooting steps below:
Power cycle:
1. Remove the labels from the printer.
2. Unplug both cables from the printer itself.
3. Press on the power button 10 times.
4. Plug the power cable back into the printer and turn the printer on.
5. Insert the labels correctly and press the forward button to see if the printer can feed one blank label.
If the light continues to flash:
1. Remove the labels from the printer.
2. Unplug both cables from the printer itself.
3. If you have the power adapter connected into a power bar or a surge protector, please connect it to an outlet directly.
4. Plug the power cable back into the printer and turn the printer on.
5. Insert a different roll of labels into the printer and feed them through.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
LabelWriter 5 series printers are only compatible with all DYMO Labels manufactured after April 2020. Your labels are compatible with the LabelWriter 5 series if the packaging is blue with two black dots next to the barcode or the packaging is green with a recycle symbol at the front.
If the labels that you are using in the printer are compatible as shown on the images above, please follow the troubleshooting steps below:
Power cycle:
1. Remove the labels from the printer.
2. Unplug both cables from the printer itself.
3. Press on the power button 10 times.
4. Plug the power cable back into the printer and turn the printer on.
5. Insert the labels correctly and press the forward button to see if the printer can feed one blank label.
If the light continues to flash:
1. Remove the labels from the printer.
2. Unplug both cables from the printer itself.
3. If you have the power adapter connected into a power bar or a surge protector, please connect it to an outlet directly.
4. Plug the power cable back into the printer and turn the printer on.
5. Insert a different roll of labels into the printer and feed them through.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com