Customer reviews from Dymo.com
DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Customer Rating
1
Stick with the 450!
on October 2, 2023
Posted by: stevejlack
from Michigan
Driver install is a pain and I cant use any of my off brand labels.
Response from Dymo.comBy Bianca, DYMO, October 2, 2023
Hello Steve. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues installing the software drivers, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues installing the software drivers, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Could be great if worked as supposed to, but no.
on October 3, 2023
Posted by: Echo
Dymo Labelwriter 550 is a miserable pain in every part of the anatomy. It took 7 (yes, seven!) tries to get one address label to print out correctly. Computer screen shows the address, but printer gives out too much space on the label and not enough of the lines. Sometimes above the address, sometimes below. Sometimes top part of the label is chopped off, sometimes the bottom part is chopped off. And no instruction booklet!.
Response from Dymo.comBy DYMO NA, DYMO NA, October 5, 2023
Hello.
We sincerely apologize for the inconvenience caused and for letting you down.
To print correctly inside our DYMO Software, please make sure your label information is aligned correctly before printing. You may refer to our website dymo.com>Support>Dymo Help Center for instructions on how to properly use DYMO Connect and its features.
You can also open the Software User Manual inside DYMO Connect by clicking Help>User Guides>DYMO Connect for Desktop.
We hope our guides will be useful is solving this issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused and for letting you down.
To print correctly inside our DYMO Software, please make sure your label information is aligned correctly before printing. You may refer to our website dymo.com>Support>Dymo Help Center for instructions on how to properly use DYMO Connect and its features.
You can also open the Software User Manual inside DYMO Connect by clicking Help>User Guides>DYMO Connect for Desktop.
We hope our guides will be useful is solving this issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Stupid Change
on December 8, 2023
Posted by: Angry Customer
I give no stars, honestly. Stupid idea of requiring BRAND microchipped labels unless you offer more options. I recognize the fact that this printer was supposed to be only compatible with authentic Dymo labels and while I will begrudgingly concede to that stupid move to keep people buying brand labels, I have also found that there are not as many options of label kinds or the ability to get custom labels. I have boxes of color DYMO BRAND labels and older Dymo labels that have been rendered useless. The company logo and color labels used for identifying products are specifically a problem. Whoever thought this was a good idea is an idiot. It's not entirely that we refuse to buy authentic Dymo labels (though we may do it with an eyeroll), it is that we can't use CUSTOM labels. I also cannot seem to find more than a couple of sizes available. Stupid.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, December 11, 2023
Hello.
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
To see all the label sizes available kindly go to dymo.com>Support>Label and Tape Compatibility>LabelWriter.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
To see all the label sizes available kindly go to dymo.com>Support>Label and Tape Compatibility>LabelWriter.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Incredibly slow - get coffee to print each label
on December 21, 2023
Posted by: fxmkr
The 550 is incredibly slow to print on Mac OS. Apparently, from what I have researched, it goes out to a Dymo server to validate the brand of the label FOR EVERY LABEL. And, the Dymo server, being bombarded by every printer for every label is slow to respond. p.s. I am on a Mac Studio (fast) and a 1 GB fibre line for Internet (fast).
If the network access per label is true, it represents the pinnacle of bad programming, bad product management and a bad company for not addressing this for years.
Response from Dymo.comBy DYMO NA, December 26, 2023
Hello.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
Please know that our LabelWriter 550 is not compatible with any Server, the print job does not go through any Dymo server to validate the brand of the label for every label. The network access per label is not true.
If the printer is printing slow, please try the troubleshooting steps below to resolve the issue:
1. Remove both the power and the USB cable from the back of your LabelWriter.
2. Remove the labels from the feed path (use the black release lever located on the left-hand side).
3. Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
4. Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
5. Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
6. Re-attach the power cable to the LabelWriter.
7. Re-insert the labels into the feed path.
8. Re-attach the USB cable (ensure that it is connected to the computer)
9. Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
Please know that our LabelWriter 550 is not compatible with any Server, the print job does not go through any Dymo server to validate the brand of the label for every label. The network access per label is not true.
If the printer is printing slow, please try the troubleshooting steps below to resolve the issue:
1. Remove both the power and the USB cable from the back of your LabelWriter.
2. Remove the labels from the feed path (use the black release lever located on the left-hand side).
3. Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
4. Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
5. Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
6. Re-attach the power cable to the LabelWriter.
7. Re-insert the labels into the feed path.
8. Re-attach the USB cable (ensure that it is connected to the computer)
9. Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Software not working
on December 21, 2023
Posted by: wizzy1977
I upgraded from a 400 Turbo to a 550 Turbo and upgraded software. Wow what a joke. Will not load after installation. I have an Apple Mac Mini with iOS 14 Sonoma. My 400 Turbo did not have any issues and Now i wish I did not upgrade.
Response from Dymo.comBy DYMO NA, December 26, 2023
Hello.
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
To resolve the issue that you are facing, we recommend a clean/uninstall of the software. For a guide on how to perform clean/uninstall please go to dymo.com>Support>DYMO Help Center and search for the article: "How to completely uninstall the DYMO Software? "then follow the steps listed there.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.
To resolve the issue that you are facing, we recommend a clean/uninstall of the software. For a guide on how to perform clean/uninstall please go to dymo.com>Support>DYMO Help Center and search for the article: "How to completely uninstall the DYMO Software? "then follow the steps listed there.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Junk
on December 27, 2023
Posted by: RLTT
I’m hopefully be able to return the printer I purchased less than two weeks ago as your software will not work with OS Sonoma
Response from Dymo.comBy DYMO NA, January 15, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused.
DYMO Connect Software version 1.4.4 is compatible with MacOS Sonoma. To download this software, kindly visit dymo.com> Support > Download Request > Not Sure which software to choose > Compatibility chart > Search by software > DYMO Connect for Desktop is th software name.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
DYMO Connect Software version 1.4.4 is compatible with MacOS Sonoma. To download this software, kindly visit dymo.com> Support > Download Request > Not Sure which software to choose > Compatibility chart > Search by software > DYMO Connect for Desktop is th software name.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
I don't like it because it doesn't work for me.
on December 30, 2023
Posted by: Unhappy3
I bought this a few months ago and could not use my labels.
So I ordered labels and have been unable to use them because I cannot get the program to install and even work. I had the 440 and liked it until it stopped working.
So I ordered labels and have been unable to use them because I cannot get the program to install and even work. I had the 440 and liked it until it stopped working.
Response from Dymo.comBy DYMO NA, January 11, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
In addition, the DYMO Connect software is compatible with this device. To download it, kindly visit dymo.com> Support > Download Request > Not Sure which software to choose > Compatibility chart > Search by software.
The compatible software name for Windows computers is DYMO Connect Software version 1.4.5 and for Mac computers, it's DYMO Connect Software version 1.4.5.
NOTE: Ensure your printer USB is disconnected from your computer port during this entire process and reconnect it after the installation is complete
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
In addition, the DYMO Connect software is compatible with this device. To download it, kindly visit dymo.com> Support > Download Request > Not Sure which software to choose > Compatibility chart > Search by software.
The compatible software name for Windows computers is DYMO Connect Software version 1.4.5 and for Mac computers, it's DYMO Connect Software version 1.4.5.
NOTE: Ensure your printer USB is disconnected from your computer port during this entire process and reconnect it after the installation is complete
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Can get it to print for my Mac
on December 31, 2023
Posted by: LN1234
from Tracy CA
I have a Mac, and I had a Dymo 450 for years and it no longer worked. I got the 550 and I don't understand how to use it. I have done everything as required in the order suggested. Tried a test print and dymo doesn't recognize my printer. It shouldn't be this difficult. Help!!!! I'm running System 14.1.1
Response from Dymo.comBy DYMO NA, January 2, 2024
Hello.
We sincerely apologize for the inconvenience caused.
To resolve this issue, please make sure you have the DYMO Connect software installed. We recommend connecting the USB cable directly to the computer as we do not support the use of USB hubs/adapter/docking stations. For a Mac we recommend using the USB cable Type B to Type C as that will allow you to connect the printer directly.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To resolve this issue, please make sure you have the DYMO Connect software installed. We recommend connecting the USB cable directly to the computer as we do not support the use of USB hubs/adapter/docking stations. For a Mac we recommend using the USB cable Type B to Type C as that will allow you to connect the printer directly.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com