Customer reviews from Dymo.com
DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - LabelWriter 550 Desktop Label Printer, (2112552) - Black
Customer Rating
1
Function limitations and unprecedented failures
on December 17, 2023
Posted by: DissatisfiedCustomer_00
from Florida
I purchased this label printer with the expectation that it would function faster and better than the 400 and 450. It did. But boy was I in for a branded culture shock. First and foremost the NFC limitations require users buy only branded Dymo paper with the NCF for that paper size (it can log print jobs as well, a huge security and GDPR violation). That aside, this NFC function breaks nearly every job on the print spool cutoff (tear-point), meaning I lose 2-3 labels per single print because it will reprint the "bad" label and not size to the correct tear-point. I'm immediately returning for both faulty product and consumer dissatisfaction. Branded labels aside, the only nice feature about this is networking capability - which is honestly pointless because of the NFC and the tear-point problems. But Dymo seems to want to lockdown their worth by isolating its customers the same way other *unnamed phone brands* limit user-reparability and customizations. This is going to bleed customers over to the hundreds of other device and paper producers who don't have these problems. Functionality limitations do not breed quality and do not make happy customers. I will forever henceforth advise anyone who asks me that this printer and the general direction of NFC in this capacity is not worth the troubles they come with; costs aside. Godspeed Dymo. You had a good run.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, December 18, 2023
Hello.
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
To avoid reprinting a bad label, we recommend clearing the print queue first before printing. Please make sure the labels are inserted correctly and they are aligned all the way to the left. We recommend using a label guide to hold the labels in place.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
To avoid reprinting a bad label, we recommend clearing the print queue first before printing. Please make sure the labels are inserted correctly and they are aligned all the way to the left. We recommend using a label guide to hold the labels in place.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Stupid Change
on December 8, 2023
Posted by: Angry Customer
I give no stars, honestly. Stupid idea of requiring BRAND microchipped labels unless you offer more options. I recognize the fact that this printer was supposed to be only compatible with authentic Dymo labels and while I will begrudgingly concede to that stupid move to keep people buying brand labels, I have also found that there are not as many options of label kinds or the ability to get custom labels. I have boxes of color DYMO BRAND labels and older Dymo labels that have been rendered useless. The company logo and color labels used for identifying products are specifically a problem. Whoever thought this was a good idea is an idiot. It's not entirely that we refuse to buy authentic Dymo labels (though we may do it with an eyeroll), it is that we can't use CUSTOM labels. I also cannot seem to find more than a couple of sizes available. Stupid.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, December 11, 2023
Hello.
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
To see all the label sizes available kindly go to dymo.com>Support>Label and Tape Compatibility>LabelWriter.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Your feedback is very important to us and it will be forwarded to the appropriate department for further review.
To see all the label sizes available kindly go to dymo.com>Support>Label and Tape Compatibility>LabelWriter.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
The last Dymo label printer I will ever buy.
on November 7, 2023
Posted by: Andrew32
Dymo make this printer only accept their branded labels. Before the Dymo team give the spiel about it been clearly advertised, yes, I know. It wouldn't be a problem except, they are ridiculously expensive and don't resolve printing issues. I print at least 2x the labels I need to because almost every time I print 1 label it spits out one or 2 blanks that I then can't use. The money I save on buying a new printer that works will pay for itself in a couple of months. Such a disappointment given my previous Dymo products have so great.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, November 8, 2023
Hello.
We are sorry for the inconvenience caused.
If the LabelWriter 550 is feeding excessively, we recommend cleaning the printer and the printer sensors. To clean the printer, please follow the steps listed in out Help Center. To access the steps, please go to dymo.com>Support>DYMO Help Center>How to clean my LabelWriter 5 series printer.
We accept your feedback on the pricing of the labels, we will forward this information to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry for the inconvenience caused.
If the LabelWriter 550 is feeding excessively, we recommend cleaning the printer and the printer sensors. To clean the printer, please follow the steps listed in out Help Center. To access the steps, please go to dymo.com>Support>DYMO Help Center>How to clean my LabelWriter 5 series printer.
We accept your feedback on the pricing of the labels, we will forward this information to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Could be great if worked as supposed to, but no.
on October 3, 2023
Posted by: Echo
Dymo Labelwriter 550 is a miserable pain in every part of the anatomy. It took 7 (yes, seven!) tries to get one address label to print out correctly. Computer screen shows the address, but printer gives out too much space on the label and not enough of the lines. Sometimes above the address, sometimes below. Sometimes top part of the label is chopped off, sometimes the bottom part is chopped off. And no instruction booklet!.
Response from Dymo.comBy DYMO NA, DYMO NA, October 5, 2023
Hello.
We sincerely apologize for the inconvenience caused and for letting you down.
To print correctly inside our DYMO Software, please make sure your label information is aligned correctly before printing. You may refer to our website dymo.com>Support>Dymo Help Center for instructions on how to properly use DYMO Connect and its features.
You can also open the Software User Manual inside DYMO Connect by clicking Help>User Guides>DYMO Connect for Desktop.
We hope our guides will be useful is solving this issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused and for letting you down.
To print correctly inside our DYMO Software, please make sure your label information is aligned correctly before printing. You may refer to our website dymo.com>Support>Dymo Help Center for instructions on how to properly use DYMO Connect and its features.
You can also open the Software User Manual inside DYMO Connect by clicking Help>User Guides>DYMO Connect for Desktop.
We hope our guides will be useful is solving this issue.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Stick with the 450!
on October 2, 2023
Posted by: stevejlack
from Michigan
Driver install is a pain and I cant use any of my off brand labels.
Response from Dymo.comBy Bianca, DYMO, October 2, 2023
Hello Steve. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues installing the software drivers, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues installing the software drivers, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Worse software and now requires dymo brand labels.
on September 29, 2023
Posted by: CS10602
New software is worse than the 450 series. Also requires DYMO labels.
Response from Dymo.comBy Bianca, DYMO, October 2, 2023
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
We appreciate you for sharing your feedback with us, please be aware that this information will be forwarded to the appropriate department for further review.
If you are still having issues with our software, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
We appreciate you for sharing your feedback with us, please be aware that this information will be forwarded to the appropriate department for further review.
If you are still having issues with our software, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
BEWARE: DO NOT BUY
on September 27, 2023
Posted by: An IT guy
Requires Dymo labels only. Various managers keep buying these and asking me why they don't work with the labels they already have.
Response from Dymo.comBy Bianca, DYMO, September 28, 2023
Hello.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
DISAPPOINTING
on September 26, 2023
Posted by: CeeDee
Very disappointed in the DYMO 550 since it no longer accepts non-DYMO labels. Bring back the DYMO 450, sell the chip for non DYMO label usage, or make your own cryo labels.
Response from Dymo.comBy Bianca, DYMO, September 28, 2023
Hi.
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We recommend DYMO authentic labels as we can guarantee they will work well with the printer without issue. Our labels reduce issues such as excessive feeding, label jams, and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com