Customer reviews from Dymo.com
DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Customer Rating
1
The software for mac reaked havoc on my macbook
on February 16, 2023
Posted by: bobster
from arizona
This was the worst purchase for our office. The software does not function with mac and behaves like malware. What a nightmare!
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, February 16, 2023
Hello.
We sincerely apologize for the inconvenience caused.
Kindly navigate to dymo.com, click Support>Download Software>Not Sure Which Software To Choose>Compatibility Chart to verify whether your Mac is compatible with the printer or not. If the printer is compatible, kindly uninstall the software then reinstall it to resolve the issue.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
Kindly navigate to dymo.com, click Support>Download Software>Not Sure Which Software To Choose>Compatibility Chart to verify whether your Mac is compatible with the printer or not. If the printer is compatible, kindly uninstall the software then reinstall it to resolve the issue.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Bad driver software
on March 6, 2023
Posted by: Label writer 550
from Cincinnati, OH
Bought new 550 that came with a roll of labels. Printer will not detect the roll. Can't print.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, March 7, 2023
Hello.
We sincerely apologize for the inconvenience caused. To resolve the issue, please power cycle the printer by removing the labels together with the spool, power adapter and USB cable. Press the power button 15 times, re-insert the power adapter, labels and spool and make sure the spool is pushed all the way down.
Connect the USB cable and try to print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. To resolve the issue, please power cycle the printer by removing the labels together with the spool, power adapter and USB cable. Press the power button 15 times, re-insert the power adapter, labels and spool and make sure the spool is pushed all the way down.
Connect the USB cable and try to print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
New sadly doesn't mean improved
on April 6, 2023
Posted by: AmyCA
I have used multiple Dymo LabelWriters over the years and have loved them. But it seems like with each new printer and software update, they get worse in terms of label compatibility and the software becomes less intuitive and harder to use. Very disappointing. My 450 that I had used for years suddenly stopped working, so I replaced it with a 550, and found that the label I used - a 3.5" x 1 7/8" large address label - isn't compatible with the new printer. And it appears that the only label that is of similar height is 4" long and therefore can't be used for a file folder, which means I have to swap out rolls of labels if I want to go from labeling files to printing a shipping label. So once again, I got a new product with less functionality. Dymo, it's time to stop screwing up what made your product good to start with. Improvements have to actually improve usability.
Response from Dymo.comBy Satya, DYMO, April 10, 2023
Hi Amy,
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. This 5 series printers works with all the same sizes as LabelWriter 450 but works only with labels which are manufactured after April 2020 (RFID chip is introduced into label rolls from April 2020 and they are detected by NF readers in 5 series printers). 11/8 x 31/2 is still compatible with LabelWriter 550. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. This 5 series printers works with all the same sizes as LabelWriter 450 but works only with labels which are manufactured after April 2020 (RFID chip is introduced into label rolls from April 2020 and they are detected by NF readers in 5 series printers). 11/8 x 31/2 is still compatible with LabelWriter 550. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
2
Stop working
on May 30, 2023
Posted by: Mikehub1
All indications is that printer and software are communicating, no error messages and software has the label count. Printer will not print, I can do the self test.
Response from Dymo.comBy Cynthia, Dymo, June 1, 2023
Hi Mike.
We sincerely apologize for the inconvenience caused by our product.
If you have a Windows Operating System, please perform the following troubleshooting steps:
-Remove both the power and the USB cable from the back of your LabelWriter.
-Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Go to Control Panel\Hardware and Sound\Devices and Printers
-Right-click on LabelWriter and select See What’s Printing, if there is anything in the queue cancel it by selecting 'Cancel all documents' in 'Printer' tab or right-click on each document and select 'Cancel'
-Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device)
-Press the Windows key + R and type in services.msc and press enter or type ‘Services’ in Windows search.
-Go to Services right and click on Print spooler and select Restart.
-Go to Control Panel\Hardware and Sound\Devices and Printers click once on any printer on the list and select Print server properties.
-Go to Drivers Tab and select LabelWriter. Remove it using the button on the bottom of the window Remove. Select ‘remove drivers only’ in the pop-up window.
-Re-attach the power cable to the LabelWriter
-Re-insert the labels into the feed path
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you have a Mac, please perform the following:
-Remove both the power and the USB cable from the back of your LabelWriter.
- Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
-Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
-Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
-Re-attach the power cable to the LabelWriter.
-Re-insert the labels into the feed path.
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused by our product.
If you have a Windows Operating System, please perform the following troubleshooting steps:
-Remove both the power and the USB cable from the back of your LabelWriter.
-Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Go to Control Panel\Hardware and Sound\Devices and Printers
-Right-click on LabelWriter and select See What’s Printing, if there is anything in the queue cancel it by selecting 'Cancel all documents' in 'Printer' tab or right-click on each document and select 'Cancel'
-Remove LabelWriter from Devices and Printers (Right-click on the LabelWriter listed under the printer heading and select Remove Device)
-Press the Windows key + R and type in services.msc and press enter or type ‘Services’ in Windows search.
-Go to Services right and click on Print spooler and select Restart.
-Go to Control Panel\Hardware and Sound\Devices and Printers click once on any printer on the list and select Print server properties.
-Go to Drivers Tab and select LabelWriter. Remove it using the button on the bottom of the window Remove. Select ‘remove drivers only’ in the pop-up window.
-Re-attach the power cable to the LabelWriter
-Re-insert the labels into the feed path
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you have a Mac, please perform the following:
-Remove both the power and the USB cable from the back of your LabelWriter.
- Remove the labels from the feed path (use the black release lever located on the left-hand side).
-Click on the Apple logo on the top left corner and go to System Preferences → Printers and Scanners.
-Select LabelWriter and select 'Open Print Queue' from the right-hand side. If there is anything in the queue cancel it.
-Remove LabelWriter from Printers and Scanners using the minus button ('-') on the bottom of the list.
-Re-attach the power cable to the LabelWriter.
-Re-insert the labels into the feed path.
-Re-attach the USB cable (ensure that it is connected to the computer)
-Open Software, create a label, and print.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
on July 25, 2023
Posted by: Jan Paralegal
Just purchased this product and, unfortunately, it does not recognize the labels provided (which were large address). In addition, the printer only lists the one the label which (again) is the correct label.
Response from Dymo.comBy Bianca, DYMO, July 26, 2023
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned all the way to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Furthermore, if the steps do not work, we recommend cleaning the printer sensors by following the step-by-step instructions on our Help Center.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5 series.
If your labels are compatible, please power cycle the printer by removing the power, labels, and USB cable. Press the power button 15 times. Re-connect the power, insert the labels making sure they are aligned all the way to the left and the perforations are on your left side. Press the forward button to feed one label then connect the USB cable and try to print a label.
Furthermore, if the steps do not work, we recommend cleaning the printer sensors by following the step-by-step instructions on our Help Center.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
very disapointed
on July 25, 2023
Posted by: MasoudAUA
from Aruba
very expensive labels, and all our old labels not working with this one.
Response from Dymo.comBy Bianca, DYMO, July 26, 2023
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We would like to inform you that LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020.
To determine if your labels are compatible with the LabelWriter 5 series, please check the packaging or the core of the labels. If the packaging is blue with two black dots next to the barcode or green with the recycling sign at the left bottom corner of the front part of the package, then the labels are compatible. Additionally, if there is a DYMO logo on the core of the labels, they are compatible with the LabelWriter 5
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
I miss the older for 450 over this model.
on July 31, 2023
Posted by: Christopher T
I loved the Dymo 450 and used it for years. Unfortunately, I thought I was upgrading with the 550 Turbo and it turned out to be a bust when it forces you to use their labels. I'll be looking for a used 450. So many 1 star reviews.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, August 2, 2023
Hello Christopher.
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Buyer Beware
on August 15, 2023
Posted by: Trishbj
from Calgary, Alberta, Canada
I am very, very frustrated with this model of label printer. Our organization has been using the 450 model with some hiccups but nothing compared to the 550. First was the label issue - we have to buy only dymo brand labels which are four times the cost of a generic brand. I get that dymo wants the label business, but don't gouge your customers. Second - it next to impossible to get our computers and program to detect these printers. We've installed, ran updates, etc... etc.... We are government funded so have very limited budgets. Will try a more expensive label printer - more upfront cost, but if I can get it working and use less expensive labels it will be a win in the long run. Dymo, you are ruining your reputation with this model.
No, I would not recommend this to a friend.
Response from Dymo.comBy Bianca, DYMO, August 22, 2023
Hello.
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
To assist you in resolving this problem, we recommend that you thoroughly uninstall the DYMO Software and then reinstall the DYMO Connect Software version 1.4.3. Please remember to unplug your printer's USB cable from your computer's connection throughout this process. Visit dymo.com> Support > Dymo Help Center> Software > How to thoroughly uninstall DYMO Software for additional in-depth instructions on how to perform clean uninstall and reinstallation.
Additionally, we recommend directly connecting your printer's USB port to your computer after the entire process. As USB hubs and adapters slow down communication between the printer and the computer, our printers are incompatible with them.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. Thank you for sharing your feedback with us.
We recommend using DYMO authentic labels as they reduce issues such as misaligned printing, excessive feeding, and label jams. We also guarantee that our labels will provide you with the best user experience.
To assist you in resolving this problem, we recommend that you thoroughly uninstall the DYMO Software and then reinstall the DYMO Connect Software version 1.4.3. Please remember to unplug your printer's USB cable from your computer's connection throughout this process. Visit dymo.com> Support > Dymo Help Center> Software > How to thoroughly uninstall DYMO Software for additional in-depth instructions on how to perform clean uninstall and reinstallation.
Additionally, we recommend directly connecting your printer's USB port to your computer after the entire process. As USB hubs and adapters slow down communication between the printer and the computer, our printers are incompatible with them.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9 am - 5 pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com