Customer reviews from Dymo.com
DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Average customer rating
3.2
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
156
4 Stars
44
3 Stars
15
2 Stars
7
1 Star
135
45%of customers recommend this product.
(
69 out of
155)
Customer Reviews for DYMO - 2112552 LabelWriter 550 5.34 in. x 8.5 in. x 7.38 in. Label Printer with 62 Labels/min Print Speed - false
Customer Rating
1
550 is junk
on November 7, 2021
Posted by: Christic
from Michigan
I have 4 of the 450's, and work great for 2 years and still do.
Need to more and when with the 550, thinking New would be better... Not the case.
Need to more and when with the 550, thinking New would be better... Not the case.
They wont dont work!!!!
Response from Dymo.comBy Tarun, DYMO, November 9, 2021
Hello Christic, this is Tarun from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We are sorry to hear that you are unhappy with our product. We apologize our products have not met your expectations. We would be very happy to assist you in resolving any issues with our products. Please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
How to kill a great product
on December 17, 2021
Posted by: KP11
from West Hempstead, NY
Dymo has been the go-to label maker for Public Libraries for many years. Labels are printed all day - library cards, spine labels, address labels, etc.
Now our many, MANY custom library card labels are useless when the 450's break. And don't even get me started on the new printing software - God Awful! Bring back the interface, features and reliability of Dymo V.8 (but keep the text box feature). Proprietary RFID chip labels, and bad software killed a once great product. Now I have to research other label makers - and we are not the only public library to have reached the same conclusion.
Now our many, MANY custom library card labels are useless when the 450's break. And don't even get me started on the new printing software - God Awful! Bring back the interface, features and reliability of Dymo V.8 (but keep the text box feature). Proprietary RFID chip labels, and bad software killed a once great product. Now I have to research other label makers - and we are not the only public library to have reached the same conclusion.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 22, 2021
Hello, this is Faith from DYMO Consumer Care. We apologize that our product has not met your expectations. The LabelWriter 550 printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels. We also understand that especially those Consumers who use our LabelWriter printers for business purposes may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly as we do have a Label Exchange Program which is tailored individually for such Users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Ghosts texts and prints unevenly.
on November 12, 2021
Posted by: BAD DYMO
from NEW YORK
Having been a Dymo user for years I am truly disappointed. On top of the bad printing the app software is incredibly buggy. To the point that companies that I work for no longer buy these products.
THE ABSOLUTE WORST IS THAT THE SOFTWARE CRASHES AND DOESN'T EVEN LET YOU COPY-PASTE FROM WORD WITHOUT CRASHING.
THE ABSOLUTE WORST IS THAT THE SOFTWARE CRASHES AND DOESN'T EVEN LET YOU COPY-PASTE FROM WORD WITHOUT CRASHING.
No, I would not recommend this to a friend.
Response from Dymo.comBy Consumer Care, November 15, 2021
Hello, this is Kasia from DYMO Consumer Care. I am very sorry that you have experienced issues with our printer and the software. If you are still having these issues, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST as we will be happy to assist you. You can also use the ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Won't even recognize all genuine dymo labels
on December 6, 2021
Posted by: Scott_28
from New York
When I bought this I naturally got the most recent model of printer, in other works the 550 and not the 450. I would have saved myself a lot of trouble if I hadn't. Yes it clearly states that it only works with genuine dymo labels, but it does not state that it will only work with certain genuine dymo labels. The only labels I've actually managed to print are from the roll that came in the box! Save yourself some hassle and buy a 450.
No, I would not recommend this to a friend.
Response from Dymo.comBy Vernie, DYMO, December 10, 2021
Hello Scott, this is Vernie from DYMO Consumer Care. Thank you for providing your feedback for the LabelWriter 550. We sincerely apologize our products have not met your expectations and for the inconvenience caused. Please double-check if the labels are from the new generation which has the chip the printer looks for in order to detect the roll. The easiest way to check is by looking into the cardboard core of the roll and see if there are DYMO logos. Should you have unchipped labels, we would be happy to send you a replacement roll as part of our Label Exchange Program. We would be very happy to assist you in resolving any issues with our products. If you have any further questions, please do not hesitate to give our technical support team a call at 877-724-8324 Monday to Friday 9am-5pm EST and we will be happy to assist you. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Horror
on January 7, 2022
Posted by: Snuggles
from New York
This was a Christmas present and I hate to say DYMO made it the worst. Let me jump straight to the point here please do not waste your money on this DYMO 550. Upon opening the box I notice the small very small roll of label that was sent, it was so small the printer read empty, I mean of the price you would think an actual roll of labels will come with it. Next, due to the small roll of label I couldn't tell if the printer or software was an issue, here comes the best part No other label refills will work with this and DYMO do not have label refill to match this 550. I mean come on which fool would think about selling a product without refills to go with it. I will be returning this. Very disappointed.
Response from Dymo.comBy Kasia, Consumer Care, January 10, 2022
Hello, this is Kasia from DYMO Consumer Care. We are very sorry to hear that you are disappointed with our product. Please be advised, that labels recognition feature in DYMO Connect software provides a notification when the label roll is coming to an end, however it does not lock the option to print on the labels remaining on the roll. Also, please note, that LabelWriter 550 printer uses original DYMO labels produced after April 2020, widely available in variety of sizes on the market. We greatly apologize that our product has not met your expectations. We hope that your future experience with DYMO will be better. If you require any further assistance, please do not hesitate to give our technical support team a call at 877-724-8324 Monday-Friday, 9am-5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Will not upgrade to 500-series printers
on August 3, 2022
Posted by: Josh J
from Schiller Park, IL
As with many other reviewers, the move to requiring "genuine" Dymo branded label stock will force my company to find another printer solution. We've been using the 400-series printers with 3rd party, custom label stock for years and cannot use the new 500-series models (even if we could, we wouldn't due to the incredibly expensive Dymo label stock).
Dymo, this is hurting your business and has lost you a customer from my team.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, August 5, 2022
Hello.
We apologize our product has not met your expectations. We come out with specific designed printer to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We appreciate your valuable feedback to improve our products.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. We come out with specific designed printer to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We appreciate your valuable feedback to improve our products.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Proprietary labels at twice the price
on February 20, 2023
Posted by: lonlyboy
We have been using the 400/450 for years. We don't use a branded label, just generic. We use these for visitors at all our customers sites. They have sites internationally so you are talking about 1000s of visitors daily. The proprietary labels are way beyond expensive. We did the calculations and over a years time of buying the new labels, it's cheaper to buy different branded label printers and switch all our sites over. Dymo just kill their sales of the Dymo lablewriter series with this one.
Response from Dymo.comBy Satya, DYMO, February 23, 2023
Hello,
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We have changed to this idea of using authentic labels as we received several complaints regarding above mentioned issues in that year of 2019 and 2020, so our team introduced RFID chip inside label roll to avoid those issues. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. We have changed to this idea of using authentic labels as we received several complaints regarding above mentioned issues in that year of 2019 and 2020, so our team introduced RFID chip inside label roll to avoid those issues. However, your feedback is valuable for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Too limited as it doesn't take third-party labels
on May 4, 2023
Posted by: bob28
Dymo doesn't offer the label size I need and the nearest one is too big - so I thought I could use third-party labels but tough luck. I know where you come from in terms of business model but it's not okay. I've returned the printer and you've lost a customer due to this product until you update it to be more useful and accept custom label sizes and third-party consumables. It's easier and cheaper to have my labels printed by an external supplier rather than doing it in-house with your product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, May 5, 2023
Hi Bob.
We sincerely apologize for the inconvenience caused. The LabelWriter 5 series printers are only compatible with DYMO Authentic labels to prevent issues such as label jams, excessive feeding, label jams, and they provide the best user experience for our consumers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. The LabelWriter 5 series printers are only compatible with DYMO Authentic labels to prevent issues such as label jams, excessive feeding, label jams, and they provide the best user experience for our consumers.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com