Customer reviews from Dymo.com
DYMO - 2112554 LabelWriter 5XL Series 5.5 in. x 7 in. x 7.38 in. Label Printer with 53 Labels/min Print Speed - Black
Average customer rating
4.1
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
138
4 Stars
31
3 Stars
13
2 Stars
4
1 Star
29
74%of customers recommend this product.
(
66 out of
89)
Customer Reviews for DYMO - 2112554 LabelWriter 5XL Series 5.5 in. x 7 in. x 7.38 in. Label Printer with 53 Labels/min Print Speed - Black
Customer Rating
1
5XL doesn't work with legacy Dymo Labels
on February 3, 2023
Posted by: DisappointedDymoUser
from 38024
Purchased the Dymo LabelWriter5XL to go into a new office we added as we have several 4XL's as well as 450 turbos all over the organization and love them. Didn't know that Dymo changed the lables to include an RFID label on the roll so that they can prevent non-Dymo labels from being used in the machine. Fair enough, except I have a stockpile of Genuine OEM Dymo labels that I purchased in bulk some time ago that will not work in the new device. This is a Keurig fiasco all over again. To Dymo's credit, when I called in, they offered to mail me a roll to replace the one roll I had in my hand that I confirmed was authentic; however, I'm not doing this with all of the stockpile. I am in the process of returning the 5XL and for the first time in almost 10 years, we are looking for a new label printer manufacturer to meet our needs. Don't get me wrong, the new label concept of drop the roll in and the printer changing the labels automatically for me sounds great; but when you are prohibited from using DYMO labels in the DYMO label printer.. there is a problem with that. In my opinion, if you purchase a piece of hardware, you should be able to use it for anything (legally) you want. While we primarily use authentic DYMO labels in our machines, there are some specialty labels that we use for events in our older machines and create custom labels. This "new" technology prohibits even thinking about that. Very Sad DYMO. I sincerely hope you rethink this business strategy.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, February 6, 2023
Hello.
We apologize for the inconvenience caused with our new printer. We always try to make best products and make it user friendly on the other side but unfortunately we failed you this time and we are very sad to hear this issue. We would definitely consider your point of stopping this new technology and would be submitted to higher authorities. However, your valuable feedback is appreciated which helps to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused with our new printer. We always try to make best products and make it user friendly on the other side but unfortunately we failed you this time and we are very sad to hear this issue. We would definitely consider your point of stopping this new technology and would be submitted to higher authorities. However, your valuable feedback is appreciated which helps to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Frustrating
on April 25, 2023
Posted by: Sam1
It is an extremely frustrating unreliable printer. I've wasted so many labels. To top it all off it's now recently displaying a flashing light that indicates the rolls isn't aligned correctly. I've follow every single step for it to reject the genuine Dymo rolls used. I just don't get why something so basic has so many issues.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, April 25, 2023
Hi Sam.
We sincerely apologize for the inconvenience caused by our product.
Please try power cycling the device to resolve the issue by removing the power adapter, labels, and USB cable from the printer and then pressing the power button 15 times. Connect the power, turn the printer on and then insert the labels. Please make sure the label is aligned all the way to the left and that the inner core of the roll is white with DYMO written in blue.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Buy ONLY if you're looking to be frustrated
on January 15, 2024
Posted by: jackdew93
This printer works about 10% of the time. The rest of the time is spent troubleshooting. The printer has trouble recognizing it's own labels and will lead to you trying the same thing over and over and over and over with customer service to no avail. Strange that a printer company would create a printer that only has one job, to print, and then design it so that it doesn't do that one thing. I am using a MacBook Pro. Bought it for shipping label printing. Followed all the instructions to a T. Still no joy. Save yourself the time and buy a different brand.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, January 16, 2024
Hello. Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience caused. In this case, we would like to recommend cleaning the printer sensors. Please go to dymo.com > Support > DYMO Help Center and search for LabelWriter cleaning for the 5 series.
In addition, please ensure your computer's region setting is selected for the right region or country and that your software is updated.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. In this case, we would like to recommend cleaning the printer sensors. Please go to dymo.com > Support > DYMO Help Center and search for LabelWriter cleaning for the 5 series.
In addition, please ensure your computer's region setting is selected for the right region or country and that your software is updated.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
3
Works well, BUT…
on April 5, 2022
Posted by: Zantaven
from Greenville, SC
Gender:Female
[This review was collected as part of a promotion.] This Dymo label printer works well and prints everything as it should. Setting up was a little confusing for me but I’m not very technologically savvy. I’m not very happy about the fact that I have to buy Dymo brand labels, I love to bargain shop and having to buy name brand labels is not for me. Unless I find a really good sale, im afraid this will just end up being an expensive paper weight. Bad move on Dymo’s part. It’s sad because the printer seems to be pretty nice.
No, I would not recommend this to a friend.
Response from Dymo.comBy Habeneheir, DYMO, April 12, 2022
Hello. We are sorry to hear your expectations are not met for the LabelWriter 5XL.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
DYMO Consumer Care
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
DYMO Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
High quality
on April 7, 2022
Posted by: jewelsm
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] This is a high quality, easy to use label maker. The driver software was simple and quick to download, so only took a few minutes to have this up and running. There’s a lot of flexibility with creating the labels – you don’t have to follow a template – and can easily add words or images in a variety of fonts anywhere you’d like on the label. I love that this one accommodates extra wide labels. The one think to keep in mind is that you have to buy the DYMO authentic labels to use with it, but these DYMO labels seem really high quality, with no ink smudging, so that seems worth it to me.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
2
Easy setup, can’t register
on April 14, 2022
Posted by: Hollymg
from Wolcott, IN
Gender:Female
[This review was collected as part of a promotion.] We were hoping to use this to create shipping labels to return parts easier.
From the start I was impressed by how easy it was to un box and set up. The instructions are simple and easy to understand.
Downloading the required applications on the computer was a breeze.
Registering the product was next to impossible. If you can’t register you can’t set up the printer to the program on the computer. The webpage continues to say it’s unavailable. For days.
From what I can tell just practicing on the program, it will be incredibly easy to type up labels, with different options of fonts, styles, etc.
if I could register it, I’m sure my review would be 4-5 stars.
From the start I was impressed by how easy it was to un box and set up. The instructions are simple and easy to understand.
Downloading the required applications on the computer was a breeze.
Registering the product was next to impossible. If you can’t register you can’t set up the printer to the program on the computer. The webpage continues to say it’s unavailable. For days.
From what I can tell just practicing on the program, it will be incredibly easy to type up labels, with different options of fonts, styles, etc.
if I could register it, I’m sure my review would be 4-5 stars.
No, I would not recommend this to a friend.
Response from Dymo.comBy Tarun, DYMO, May 20, 2022
Hello.
We apologize for any inconvenience caused by our website with regards to product registration. I am happy to inform you that you can use the 'Contact Us' form on our website and we would be happy to register your device for you.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO Consumer Care
We apologize for any inconvenience caused by our website with regards to product registration. I am happy to inform you that you can use the 'Contact Us' form on our website and we would be happy to register your device for you.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Awful
on August 22, 2022
Posted by: printproblem10
from St. Thomas vi
The labels that came with the printer do not work. I was told by customer support, that with the new software update all the labels I purchased for this item will not work.
Response from Dymo.comBy Satya, DYMO, August 25, 2022
Hello.
We are sorry to hear that you are facing issues with the labels. LabelWriter 5 series printer will print only on new generation DYMO labels which are manufactured after April 2020. If you having older DYMO labels we would replace them with new DYMO labels. However, your feedback is very important to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are facing issues with the labels. LabelWriter 5 series printer will print only on new generation DYMO labels which are manufactured after April 2020. If you having older DYMO labels we would replace them with new DYMO labels. However, your feedback is very important to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
no 5XL driver for Mac on Dymo Support website!
on September 15, 2022
Posted by: Josef
from San Francisco
there is no driver for Mac, the printer uses a generic driver however it often totally fails to connect thru Ethernet.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, September 16, 2022
Hi Josef,
We are sorry to hear that you are experiencing issues with our software. We would like to inform you, drivers for LabelWiter 5XL on Mac are available from MacOS 10.14 and later versions. You would be able to connect to ethernet only if drivers for the printer are installed. However, your feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are experiencing issues with our software. We would like to inform you, drivers for LabelWiter 5XL on Mac are available from MacOS 10.14 and later versions. You would be able to connect to ethernet only if drivers for the printer are installed. However, your feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com