Customer reviews from Dymo.com
DYMO - 2112554 LabelWriter 5XL Series 5.5 in. x 7 in. x 7.38 in. Label Printer with 53 Labels/min Print Speed - Black
Average customer rating
4.1
(215 Reviews)
Rating breakdown 215 reviews
5 Stars
138
4 Stars
31
3 Stars
13
2 Stars
4
1 Star
29
74%of customers recommend this product.
(
66 out of
89)
Customer Reviews for DYMO - 2112554 LabelWriter 5XL Series 5.5 in. x 7 in. x 7.38 in. Label Printer with 53 Labels/min Print Speed - Black
Customer Rating
1
Less features, more money out of your wallet.
on April 17, 2023
Posted by: Andy The Lawyer
The main changes from the 4XL to this: The 4XL worked on a network if you got the very inexpensive network adapter (called a server but it cost next to nothing) that way everybody in our office was able to use the label printer. Now everybody must buy their own. That's not value for the customer Dymo! Second change, the 4XL worked on anybody's generic 4" x 6" labels. The 5XL's work only with Dymo's which cost 10x more than anybody else's and don't believe that baloney about needing Dymo quality. Its a white paper label with an adhesive backing. I've used lots of cheap knock offs and saved huge money for years - now this big money grab. This is a downgrade, straight up.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, April 18, 2023
Hi Andy.
We sincerely apologize for the inconvenience caused.
The LabelWriter 5XL is not compatible with servers but it has a LAN port for LAN network connectivity. The printer is only compatible with DYMO authentic labels to reduce issues such as excessive feeding, misaligned printing and label jams.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
The LabelWriter 5XL is not compatible with servers but it has a LAN port for LAN network connectivity. The printer is only compatible with DYMO authentic labels to reduce issues such as excessive feeding, misaligned printing and label jams.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Only works with new labels.
on December 27, 2021
Posted by: BLACKICE
from VA
I bought this today and converted from a 450 to the 5XL. The rolls I had laying around from that one will not work on the 5XL or apparently with any 5 Series. The 5 Series only works with the new RFID marked rolls and will lock you out from printing on your older rolls.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO, December 28, 2021
Hello, this is Faith from DYMO Consumer Care. We apologize that our product has not met your expectations. The LabelWriter 5XL printers are only compatible with authentic DYMO labels, this is due to the chip present in the DYMO labels. We also understand that there are Consumers who use our LabelWriter printers who may have a stock of old generation labels in greater quantities. We advise such Consumers to contact us directly as we do have a Label Exchange Program which is tailored individually for such users of our devices. If you have any further questions, please do not hesitate to give us a call at 877 724 8324, Monday - Friday, 9am - 5pm EST. You can also find ‘Contact us’ option under the support tab on the DYMO website.
Written by a customer while visiting Dymo.com
Customer Rating
1
Junk!!!
on February 5, 2024
Posted by: BulbGuy
from Des Moines Iowa
Is there a negative star I can give?!? I've been through 3 of these. The first time it just quit working, wouldn't turn on. I chalked it up to the fact we've had it for a few years and we use it a lot, just bought a new one. Next one started registering a paper jam when there was no jam. Called the help line, they insisted there Must be a jam although there wasn't. They were ZERO help. Out of frustration I threw the printer away and got a different one. Now this one, less than 1 year old and it's doing the same, registering a paper jam. I'm Done. Come pick up your printer.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, February 6, 2024
Hello. Thank you for contacting us.
We sincerely apologize for the inconvenience caused.
To resolve this, we recommend you power cycle the device by turning it off and pressing the power button 10 times. Also, clean the printer sensor using the guide in our help center. Kindly visit dymo.com > DYMO Help Center > LabelWriter > How to Clean My LabelWriter 5 Series Printer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To resolve this, we recommend you power cycle the device by turning it off and pressing the power button 10 times. Also, clean the printer sensor using the guide in our help center. Kindly visit dymo.com > DYMO Help Center > LabelWriter > How to Clean My LabelWriter 5 Series Printer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not convenient
on October 27, 2023
Posted by: Annoyed
Does not accept non Dymo 5XL labels… Just to be clear, if you order labels for 4XL it will also not work. To make matters worse, it’s difficult to find 5XL labels. I’ve wasted so much time with this stupid printer.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, October 30, 2023
Hello.
We sincerely apologize for the inconvenience caused.
To clarify, LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020. If you have labels that were purchased prior to this date, they will only be compatible if:
1. The packaging is blue with two black dots next to the barcode
OR
2. The packaging is green with a recycle symbol at the front.
If you do not have the box anymore, you can check the core of the labels for the DYMO logo. If it is present, the labels are compatible with the LabelWriter 5 series printer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
To clarify, LabelWriter 5 series printers are compatible with all DYMO Labels manufactured after April 2020. If you have labels that were purchased prior to this date, they will only be compatible if:
1. The packaging is blue with two black dots next to the barcode
OR
2. The packaging is green with a recycle symbol at the front.
If you do not have the box anymore, you can check the core of the labels for the DYMO logo. If it is present, the labels are compatible with the LabelWriter 5 series printer.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Doesn’t work with Dymo labels (post 2020!) avoid
on October 29, 2023
Posted by: Efficiency Guy
from Indiana
I bought official Dymo labels only and mine still NEVER works! HUGE WASTE OF TIME! I like to buy the best I can for efficiency and this has been so disappointing.
I would also add that I have spent 3 hours going through DYMO tech support and understand the labels must be Dymo AND printed post 2020 and I have all those boxes checked and the thing never works! Awful. Sending in for warranty and refund.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, October 31, 2023
Hello. Thank you for contacting us and sharing your feedback with us.
We sincerely apologize for the inconvenience caused. In this case, we would like to recommend cleaning the printer sensors. Please go to dymo.com > Support > DYMO Help Center and search for LabelWriter cleaning for the 5 series.
In addition, please ensure your computer's region setting is selected for the right region or country and that your software is updated.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. In this case, we would like to recommend cleaning the printer sensors. Please go to dymo.com > Support > DYMO Help Center and search for LabelWriter cleaning for the 5 series.
In addition, please ensure your computer's region setting is selected for the right region or country and that your software is updated.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Labels ONLY from DYMO!!
on July 11, 2022
Posted by: RichT
from UK
Absolutely will not accept having a product like this and only buying labels from the manufacture. I'll buy a 450XL now but that will be the last Dymo I purchase.
Ditch the Label Lock-In..
The function of the product is excellent so you will get 5 stars on the rest of the review. Just vexed by labels 10x the price.
Response from Dymo.comBy Cynthia, Dymo, July 13, 2022
Hello.
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Third Party Label Restrictions
on January 3, 2023
Posted by: willston
from Nashville, TN
By implementing NFC in each roll (added cost and creating more environmental waste) they've created a printer which is not only slow to print but also locked to their labels. Need custom labels for your business? Too bad. It also loves to waste labels every time it powers on, so your overpriced labels just get wasted.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, January 6, 2023
Hi Willston,
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. Our team came up with this idea as we received numerous label jam and excessive feeding complaints because of using few third party labels. However, we appreciate your feedback which us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. Our team came up with this idea as we received numerous label jam and excessive feeding complaints because of using few third party labels. However, we appreciate your feedback which us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo 5xl printer
on January 22, 2023
Posted by: NancyB
from Pennsylvania
Well if troubleshooting every time I print one label and it taking 2 hours to print one label then go ahead and purchase, otherwise, this printer is awful. It takes an hour to troubleshoot every time I print one label.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, January 23, 2023
Hi Nancy,
We are sorry to hear you are experiencing printing issues with LabelWriter 5XL. This printer does print intermittent when connected through USB hubs or through docking stations. Kindly make sure you have connected USB directly to computer. However,we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear you are experiencing printing issues with LabelWriter 5XL. This printer does print intermittent when connected through USB hubs or through docking stations. Kindly make sure you have connected USB directly to computer. However,we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com