Customer reviews from Dymo.com
DYMO - LabelWriter 5XL Portable Label Printer (2112554) - Black
Average customer rating
4.1
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
139
4 Stars
31
3 Stars
13
2 Stars
4
1 Star
29
74%of customers recommend this product.
(
66 out of
89)
Customer Reviews for DYMO - LabelWriter 5XL Portable Label Printer (2112554) - Black
Customer Rating
1
no 5XL driver for Mac on Dymo Support website!
on September 15, 2022
Posted by: Josef
from San Francisco
there is no driver for Mac, the printer uses a generic driver however it often totally fails to connect thru Ethernet.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, September 16, 2022
Hi Josef,
We are sorry to hear that you are experiencing issues with our software. We would like to inform you, drivers for LabelWiter 5XL on Mac are available from MacOS 10.14 and later versions. You would be able to connect to ethernet only if drivers for the printer are installed. However, your feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are experiencing issues with our software. We would like to inform you, drivers for LabelWiter 5XL on Mac are available from MacOS 10.14 and later versions. You would be able to connect to ethernet only if drivers for the printer are installed. However, your feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Awful
on August 22, 2022
Posted by: printproblem10
from St. Thomas vi
The labels that came with the printer do not work. I was told by customer support, that with the new software update all the labels I purchased for this item will not work.
Response from Dymo.comBy Satya, DYMO, August 25, 2022
Hello.
We are sorry to hear that you are facing issues with the labels. LabelWriter 5 series printer will print only on new generation DYMO labels which are manufactured after April 2020. If you having older DYMO labels we would replace them with new DYMO labels. However, your feedback is very important to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear that you are facing issues with the labels. LabelWriter 5 series printer will print only on new generation DYMO labels which are manufactured after April 2020. If you having older DYMO labels we would replace them with new DYMO labels. However, your feedback is very important to us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Labels ONLY from DYMO!!
on July 11, 2022
Posted by: RichT
from UK
Absolutely will not accept having a product like this and only buying labels from the manufacture. I'll buy a 450XL now but that will be the last Dymo I purchase.
Ditch the Label Lock-In..
The function of the product is excellent so you will get 5 stars on the rest of the review. Just vexed by labels 10x the price.
Response from Dymo.comBy Cynthia, Dymo, July 13, 2022
Hello.
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize that our product has let you down.
The LabelWriter 5 series printers only work with DYMO authentic labels manufactured after April 2020 to reduce issues like label jams, excessive feeding, and misaligned printing.
If you have any more questions, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
5
Great!
on June 21, 2022
Posted by: Emma56
from Boston, ma
Gender:Female
[This review was collected as part of a promotion.] I love my new label writer 5xl from Dymo! This label writer has helped me get my life organized. This is great for printing labels for folders! It’s also very easy to use and it definitely gets the job done!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Works easy
on June 11, 2022
Posted by: Ready21
from NY
Gender:Female
[This review was collected as part of a promotion.] I’ve been using this for various things. I like making labels to easily find stuff. I also use it for shipping labels. It hasn’t gotten jammed or misprinted since I received it. It’s made shipping so much easier for me.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Great!
on May 16, 2022
Posted by: Ben329
from Minneapolis
Gender:Male
[This review was collected as part of a promotion.] This label maker helped me get my whole life labeled and organized! I found it to be very easy to use, easy to teach others to use, and highly effective in getting the job done. This worked quickly and was great for my needs.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
5
Works great!
on May 16, 2022
Posted by: BD30
[This review was collected as part of a promotion.] I am not a huge labeler - I needed this for a very specific occasion to label some items for a Field event we had at work but, it definitely did the job! Portable, easy to figure out instructions for and prints well. Would recommend!
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
4
Label Printer
on May 8, 2022
Posted by: speedracer
Gender:Male
[This review was collected as part of a promotion.] This label writer is such a neat little invention. As someone who hates spending money on ink, this is a game changer. It's such a compact little machine that doesn't take up much space on the desk. The setup was fairly easy when it came to the software. Had a little bit of a learning curve, but wasn't too overly complicated. I don't think it was my laptop but maybe it was because it's like 5 years old. Moving on to the labels, the machine automatically detects the size of the label and you can easily swap out sizes. This makes printing labels and return labels so easy. I don't need to worry about smudging, cutoffs, or running out of ink. Even the speed of printing is so much faster. This machine just makes printing labels so much easier. You have less waste/mistakes. The only downside is that you can't use anything but Dymo labels.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com