Customer reviews from Dymo.com
DYMO - LabelWriter 5XL Portable Label Printer (2112554) - Black
Average customer rating
4.1
(216 Reviews)
Rating breakdown 216 reviews
5 Stars
139
4 Stars
31
3 Stars
13
2 Stars
4
1 Star
29
74%of customers recommend this product.
(
66 out of
89)
Customer Reviews for DYMO - LabelWriter 5XL Portable Label Printer (2112554) - Black
Customer Rating
1
Not worth the money
on May 22, 2023
Posted by: Dymowasteofmoney
Gets jammed, have to reset (unplug and plug back in) all the time, now it says DYMO labels are not detected, I’ve already cleaned the sensor with alcohol and qtips. I keep trying to contact DYMO support No one ever answers.
Response from Dymo.comBy Cynthia, Dymo, May 23, 2023
Hello.
We apologize for the inconvenience caused.
Please make sure you are using authentic Dymo chipped labels and they are inserted correctly in the printer. The labels should be all the way to the left and holes in between each label and the next should be to the left side as well.
We recommend contacting us from 9am to 5pm EST as that is when we will be available.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused.
Please make sure you are using authentic Dymo chipped labels and they are inserted correctly in the printer. The labels should be all the way to the left and holes in between each label and the next should be to the left side as well.
We recommend contacting us from 9am to 5pm EST as that is when we will be available.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Controlling consumers to purchase their products.
on May 11, 2023
Posted by: Justine
from Australia
Dymo has now introduced an RFID chip in their label rolls to prevent consumers from using third party label rolls.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, May 12, 2023
Hi Justine.
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
We recommended use of our DYMO labels as they have been tested and will offer the most user friendly experience with our printers. Our DYMO authentic labels prevent issues such as excessive feeding, label jams and misaligned printing.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Frustrating
on April 25, 2023
Posted by: Sam1
It is an extremely frustrating unreliable printer. I've wasted so many labels. To top it all off it's now recently displaying a flashing light that indicates the rolls isn't aligned correctly. I've follow every single step for it to reject the genuine Dymo rolls used. I just don't get why something so basic has so many issues.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, April 25, 2023
Hi Sam.
We sincerely apologize for the inconvenience caused by our product.
Please try power cycling the device to resolve the issue by removing the power adapter, labels, and USB cable from the printer and then pressing the power button 15 times. Connect the power, turn the printer on and then insert the labels. Please make sure the label is aligned all the way to the left and that the inner core of the roll is white with DYMO written in blue.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Less features, more money out of your wallet.
on April 17, 2023
Posted by: Andy The Lawyer
The main changes from the 4XL to this: The 4XL worked on a network if you got the very inexpensive network adapter (called a server but it cost next to nothing) that way everybody in our office was able to use the label printer. Now everybody must buy their own. That's not value for the customer Dymo! Second change, the 4XL worked on anybody's generic 4" x 6" labels. The 5XL's work only with Dymo's which cost 10x more than anybody else's and don't believe that baloney about needing Dymo quality. Its a white paper label with an adhesive backing. I've used lots of cheap knock offs and saved huge money for years - now this big money grab. This is a downgrade, straight up.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, April 18, 2023
Hi Andy.
We sincerely apologize for the inconvenience caused.
The LabelWriter 5XL is not compatible with servers but it has a LAN port for LAN network connectivity. The printer is only compatible with DYMO authentic labels to reduce issues such as excessive feeding, misaligned printing and label jams.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused.
The LabelWriter 5XL is not compatible with servers but it has a LAN port for LAN network connectivity. The printer is only compatible with DYMO authentic labels to reduce issues such as excessive feeding, misaligned printing and label jams.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
5XL doesn't work with legacy Dymo Labels
on February 3, 2023
Posted by: DisappointedDymoUser
from 38024
Purchased the Dymo LabelWriter5XL to go into a new office we added as we have several 4XL's as well as 450 turbos all over the organization and love them. Didn't know that Dymo changed the lables to include an RFID label on the roll so that they can prevent non-Dymo labels from being used in the machine. Fair enough, except I have a stockpile of Genuine OEM Dymo labels that I purchased in bulk some time ago that will not work in the new device. This is a Keurig fiasco all over again. To Dymo's credit, when I called in, they offered to mail me a roll to replace the one roll I had in my hand that I confirmed was authentic; however, I'm not doing this with all of the stockpile. I am in the process of returning the 5XL and for the first time in almost 10 years, we are looking for a new label printer manufacturer to meet our needs. Don't get me wrong, the new label concept of drop the roll in and the printer changing the labels automatically for me sounds great; but when you are prohibited from using DYMO labels in the DYMO label printer.. there is a problem with that. In my opinion, if you purchase a piece of hardware, you should be able to use it for anything (legally) you want. While we primarily use authentic DYMO labels in our machines, there are some specialty labels that we use for events in our older machines and create custom labels. This "new" technology prohibits even thinking about that. Very Sad DYMO. I sincerely hope you rethink this business strategy.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, February 6, 2023
Hello.
We apologize for the inconvenience caused with our new printer. We always try to make best products and make it user friendly on the other side but unfortunately we failed you this time and we are very sad to hear this issue. We would definitely consider your point of stopping this new technology and would be submitted to higher authorities. However, your valuable feedback is appreciated which helps to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize for the inconvenience caused with our new printer. We always try to make best products and make it user friendly on the other side but unfortunately we failed you this time and we are very sad to hear this issue. We would definitely consider your point of stopping this new technology and would be submitted to higher authorities. However, your valuable feedback is appreciated which helps to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Dymo 5xl printer
on January 22, 2023
Posted by: NancyB
from Pennsylvania
Well if troubleshooting every time I print one label and it taking 2 hours to print one label then go ahead and purchase, otherwise, this printer is awful. It takes an hour to troubleshoot every time I print one label.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, January 23, 2023
Hi Nancy,
We are sorry to hear you are experiencing printing issues with LabelWriter 5XL. This printer does print intermittent when connected through USB hubs or through docking stations. Kindly make sure you have connected USB directly to computer. However,we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry to hear you are experiencing printing issues with LabelWriter 5XL. This printer does print intermittent when connected through USB hubs or through docking stations. Kindly make sure you have connected USB directly to computer. However,we appreciate your feedback which helps us to improve our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Third Party Label Restrictions
on January 3, 2023
Posted by: willston
from Nashville, TN
By implementing NFC in each roll (added cost and creating more environmental waste) they've created a printer which is not only slow to print but also locked to their labels. Need custom labels for your business? Too bad. It also loves to waste labels every time it powers on, so your overpriced labels just get wasted.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, January 6, 2023
Hi Willston,
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. Our team came up with this idea as we received numerous label jam and excessive feeding complaints because of using few third party labels. However, we appreciate your feedback which us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. Our team came up with this idea as we received numerous label jam and excessive feeding complaints because of using few third party labels. However, we appreciate your feedback which us to improve products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Crap
on November 7, 2022
Posted by: WPASS
from Brisbane, AU
I brought this a couple of months ago without realising I was locking myself into ONLY using DYMO labels or it does not work, the price of these labels for just putting on my shipping parcels is just not good business practice, I will throw my new printer in the bin and buy a different brand that does not blackmail their customers. Also cannot understand why the high rating when so many people are upset about this obviously they do not allow bad ratings on their site.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, November 10, 2022
Hello.
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. But LabelWriter 4XL are still in stock with work with generic and custom labels. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. Our DYMO 5 series printers have been designed to work specifically with our genuine DYMO labels to prevent issues like excessive feeding, label jams and misaligned printing. But LabelWriter 4XL are still in stock with work with generic and custom labels. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com