Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
2
Battery
on December 23, 2020
Posted by: Gizmo764
from Pennsylvania
Only 1 year old and battery doesn't last 1 hour when playing music 90 % volume...... Should always have my jam box with me....
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, February 3, 2021
We would recommend trying out a different charging cable to charge your JBL Flip 5. Try using different power adapters or plug the unit into a laptop. You can also charge the unit overnight to make sure it will have a full charge. If you need more help, please reach out to our Customer Support and we'll check your options.
Written by a customer while visiting jbl.com
Customer Rating
1
Shame on you JBL!! Buyer beware!
on December 31, 2020
Posted by: ChuckNJ
from Bridgewater NJ
I have a JBL flip 4 and was given a flip 5 as an Xmas gift. I was very excited when I first received it because I was under the impression I could connect speakers throughout the house. Well apparently the flip 4 and 5 have two different connections (connect + vs partyboost)... REALLY JBL!?! Why should I be penalized for staying loyal to your product line!!!
No, I would not recommend this to a friend.
Response from jbl.comBy kat, Harman Lifestyle, December 31, 2020
Our JBL Flip 4 can't be connected with your JBL FLIP 5 because these two speakers have different technologies that are incompatible with one another. You may connect JBL Flip 4 with another JBL Flip 4, Xtreme 2, Pulse 3, Charge 4, and Boombox. If you have more questions, please reach out to our Customer Support here: https://bit.ly/351e98p
Written by a customer while visiting jbl.com
Customer Rating
1
Loud crackling/disturbing noise
on January 2, 2021
Posted by: en_aar_ai
I bought this 2 months ago and then suddenly there was a loud crackling/disturbing noise from the speaker. It was so loud, I thought it was probably some fire alarm. I don't even listen to music that loud. I was scared to use it ever after.
Response from jbl.comBy JBL, Customer Support, January 7, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL JBL Flip 5. Please reach out to our Customer Support at https://bit.ly/2Jc8wJp
Written by a customer while visiting jbl.com
Customer Rating
1
will not charge or turn on
on January 11, 2021
Posted by: JohnHR
from Milford, Mi
I am attempting to contact JBL but this speaker is a gift at Christmas and is less than 2 weeks old. It will not take a charge or turn on
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, January 11, 2021
We'd like to work with you directly about your JBL Flip 5 and try some troubleshooting steps. Please reach out to our Customer Support for assistance. We're here to help. http://bit.ly/3oAC0n3
Written by a customer while visiting jbl.com
Customer Rating
3
Great sounds Bad color
on January 15, 2021
Posted by: Zcaseyk
from CA
This device works really well, the sound is clear and loud. The color I bought is "Pink" and it most definitely is not pink. It is more like a nude or muave.
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, February 5, 2021
Thank you for the review.
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, bad connection
on January 18, 2021
Posted by: js72892
from Boulder, CO
It sounds awesome and is generally easy to work. However, when my computer or phone is connected to any other bluetooth device (e.g., a wireless keyboard), it struggles to maintain the connection and gets super choppy, or will sometimes randomly get choppy or disconnect even when none of my other devices are connected or turned on. The JBL Flip 4 was more reliable.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy, Customer Support, January 18, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 didn't meet your expectations. To avoid signal interference, please note that Our Flip 5 has a maximum Bluetooth range of 10 - 15 meters, with no large objects blocking the line of sight. A distance farther than that would pose signal deterioration. Please reach out to our Customer Support if you have concerns, we're here to help: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
Horrible Sound
on January 23, 2021
Posted by: Pretzel
from Michigan
This speaker might be ok if you listen to only pop or r&b; however if you want to listen to anything else, forget it, all you get is heavy bass and mid’s. Returning it ASAP!
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, January 26, 2021
Thanks for taking the time in providing your feedback with our JBL Flip 5. We're always looking for ways to improve. You can use an equalizer from the app you're using to adjust the speaker depending on your preference. You may also take advantage of our self-service options to return the unit if it was purchased from our website here: https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
3
It would be a banger
on January 26, 2021
Posted by: almifeter
from Hungary
I love it, but sometimes on my xiaomi note 6, it starts cutting out every second, and there is no explanation, i'm connected to it on the app, the speaker is on 80% and bluetooth is of course on, on both, any help? btw it only cuts out sometimes, otherwise it is awesome when it doesn't
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, January 27, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com