Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,071 Reviews)
Rating breakdown 1,071 reviews
5 Stars
780
4 Stars
84
3 Stars
60
2 Stars
42
1 Star
105
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
5
Pint sized powerhouse
on September 3, 2019
Posted by: DonH
from Medford Oregon
[This review was collected as part of a promotion.] I’ve had this thing for a couple weeks now and so far I love it! It charges up fairly quickly and the charge lasts almost all day. A round of golf and a barbecue after and it was still running strong. At low volume the sound is nice and full. At high volume some of the deep bass drops out but it still sounds great. This little speaker is louder than it looks too. It’s small enough to put right in a cup holder or there’s a lanyard on one end. I wish they’d put a lanyard fitting on each end at 90 degrees so you could hang it and it would face you like they do with the Extreme. And it’s waterproof! Now I need at least one more so I can link them in stereo with the JBL app. Well done JBL!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Returned!
on September 8, 2019
Posted by: Nightman86
from NY,NY
I love JBL products but this is the second time I've returned a Bluetooth speaker! I purchased a Flip 5 since I usually like to stay up with the current generation and sell off my last gen product. Well this time around I'm not upgrading! Why you ask? Because as an owner of the JBL Flip 4, Charge 3 and Pulse 3 I was extremely disappointed to find that YET AGAIN JBL has changed their pairing software. So now I have hundreds of dollars worth of BT speakers that I can't pair together and play in sync. I learned my lesson the second time around. First disappointment was the Charge 4. It has Better base for for sure, but it's sound was "compressed" compared to my Charge 3. So I returned the Charge 4 and purchased another Charge 3. Now the Flip 5 has a similar "compressed" audio profile but with better base. Either way like the Charge 4 the Flip 5 doesn't sound as good as its previous model. Then add the blunder that is party boost and we have a total failure in my opinion. Oh and they also took away the speakerphone function. Why oh why are you stripping features and parts from your new products JBL? not cool!
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, Customer Service, September 9, 2019
Thanks for posting a review. We're sorry to hear about your experience. We always look for ways to improve our products and future product line. Your feedback is much appreciated.
Written by a customer while visiting jbl.com
Customer Rating
1
No aux jack
on June 3, 2020
Posted by: MusicGuy
from Denver, CO
The 1/8" aux jack is key to having the speaker work with lots of other devices new and old, especially when bluetooth is not working right. Dropping the aux jack in Flip 5 was a huge mistake.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Service, Customer Support, June 4, 2020
We appreciate the feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and perfect size
on November 5, 2019
Posted by: jejjowens
from Dallas, Texas
I previously purchased a JBL Charge 4, which is an awesome speaker as well, but wanted something a little smaller. Was going to buy the Flip 4, but waited for the Flip 5 due to it having USB C charging. We use this speaker all the time while cooking in the kitchen or grilling outside and it's perfect for traveling. You may be asking why not use the Charge 4 for these situations, but the Charge 4 is much louder at lower volumes and don't want to be that one disruptive neighbor that cranks their music too loud. The smaller size of the Flip 5 (compared to the Charge 4) also takes up less room in a backpack, which can be extremely helpful when packing for a trip. If hanging out with friends or somewhere that we can crank the volume or aren't concerned about space, it's definitely the Charge 4 over the Flip 5. The Flip 5 has great sound, looks good and has great battery life...plus has USB C charging. We have no complaints and would recommend to everyone. We were looking at other brands (spent a lot of time playing the demos set-up at various stores), but think JBL had the best mix of sound and features especially for the price.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing Sound and Customization is Crazy Cool
on November 11, 2019
Posted by: Anonymous
from Louisiana
I had a friend bring one of these on a trip, an earlier version of the Flip. When it was cranked up it filled a really large room, I looked for the sound system...ha. I got one customized and it turned out really nice, great job JBL.
Written by a customer while visiting jbl.com
Customer Rating
5
Has more bass than the flip 4
on July 10, 2019
Posted by: Hipo
from NJ
However old bluetooth, this is 2019 and we're not getting bluetooth 5.0
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on November 30, 2019
Posted by: ST Beetz
from TX
bought this 2-3 months ago, great speaker. quality is really amazing for the price. Recommend
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Going on second replacement
on April 21, 2020
Posted by: HL123
from FL
Our first Flip 5 worked for 2-3 months and then stopped charging and turning on. We got a replacement and that one worked for 1 day before it stopped working. Now they want to send me another new one but I have no desire to keep replacing these things. Such a disappointment.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service , Customer Support, April 21, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com