Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
4
Partyboost sucks
on November 20, 2020
Posted by: whyy
from New York
The only reason the price on this speaker is so low is because, while it's a great speaker, it has partyboost mode which means you can't connect to any other jbl speaker available. On top of that, it's still on bluetooth 4.2 and gives only slightly more range. Once this is updated to offer connect+ I'll get one to go with my charge 4.
No, I would not recommend this to a friend.
Written by a customer while visiting jbl.com
Customer Rating
4
on November 24, 2020
Posted by: Bgunz
from Alabama
I purchased this as a replacement, and I enjoy the sound. Great bass and all around. I would purchase again
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Annoying connection sounds
on November 26, 2020
Posted by: abalas
from Zagreb, Croatia
I couldn't use this device with MacBook Pro together with Magic Mouse/Keyboard for months, and it was finally fixed by a new firmware upgrade. However, whenever I start/stop streaming sound, even if it means simply changing a song on YouTube, I will hear connecting-noise. Also, the speaker slowly increases sound when you start streaming, so if I get a notification (a very short sound), I basically won't hear it. It's just not meant to serve as a computer speaker.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, January 27, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
Does not pair with Flip 4!
on November 29, 2020
Posted by: NessaVanessa
from Philadelphia
I went with JBL bluetooth speakers years ago because you are able to pair so many together. I current have 3 and so when one died recently, just thought to get the newest version, the Flip 5. Wrong move as it does not link with the flip 4. The sound is beautiful but I'm returning it and getting another Flip 4 to have stereo sound with my others.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, February 3, 2021
Our JBL Flip 5 has the PartyBoost feature while Flip 4 has Connect +. Due to technology limitations, it isn't possible to pair and connect these two speakers together. As Bluetooth tech improves, so do our portable products. With the PartyBoost, we have worked on improving the Bluetooth range and stability with multiple speaker connections. You can connect Flip 5 with our Boombox 2, Pulse 4, Xtreme 3, and Charge 5.
Written by a customer while visiting jbl.com
Customer Rating
4
Great sound,,
on November 29, 2020
Posted by: Dawg2
from Lincoln, illinois
Bought for my wife and she loves it, she wishes I purchased years ago
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on December 1, 2020
Posted by: The troll
from Northern Kentucky
This speaker is great! perfect sound quality and convenient to use
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound quality
on December 1, 2020
Posted by: Golden Girl
from HOUSTON, TX
I bought this for my son's Christmas gift. I decided to check it out before wrapping it. It sounds really good. I almost decided to keep it for myself and buy him something else. LOL!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing Sound, Big Problems with PartyBoost
on December 5, 2020
Posted by: Rad Jeans
I bought a JBL Flip 5 about two months ago. I was blown away by the improvements from the 3 and the 4. It picks up much deeper bass, while not distorting. The mids and highs are decent and the overall soundstage is fluid. Music from indie rock to hip hop sound fantastic. It is a little bigger than it’s predecessors, feels sturdy, and looks even better. It’s a bit heavier and does not take calls, but I don’t mind those changes. I highly recommend this product if you’re only wanting one speaker. I have not had technical issues with a single speaker.
Two speakers is where the disappointment begins. The one sounded so good, and partyboost capability is advertised as a selling point, so why wouldn’t two sound incredible?! They do. I bought another but playing them together has been a frustrating experience. Whether using the JBL connect app or not, they do not link well. It worked the first time, using the app to link them and set to stereo mode. After that they constantly crackle and cut out and cannot be used at all this way.
I have found a workaround, but it’s highly annoying. However, the stereo sound is SO good that I have decided to suffer through it and hope that JBL will repair this and hopefully this fix will help them in figuring out how.
1) From Bluetooth setting Forget both Flips (you may need to have Flips off)
2) Turn flips on and pair to Bluetooth
3) Open the Connect app and let it find devices
4) Choose your mode and click the + to link the 2nd speaker
5) Play music
6) After each listening session you will have to repeat this tedious process.
2) Turn flips on and pair to Bluetooth
3) Open the Connect app and let it find devices
4) Choose your mode and click the + to link the 2nd speaker
5) Play music
6) After each listening session you will have to repeat this tedious process.
This occasionally fails as well. Occasionally, it fails at “getting ready” your speaker. You will have to start this process over again.
I have been a loyal JBL customer and have brought many friends to JBL at this point, so this is just so frustrating. I’ve come to expect top quality, even from their “budget” products. I hope they will solve this. If not I am all about checking out UE. I heard their products pair perfect and more quickly. JBL, your great quality has reeled me in and kept me interested but I’m not so won over to not jump ship.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, December 8, 2020
Thanks for taking the time in providing your feedback on our JBL Flip 5. It's recommended that only one speaker is paired with your phone, as the second speaker you'll be using will connect with the speaker that is paired with the phone. You can connect the speakers by clicking on the PartyBoost button on them. You can check out this guide for more information: https://www.youtube.com/watch?v=FffQDaVdqc0
Written by a customer while visiting jbl.com