Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
5
Don't know yet
on July 6, 2020
Posted by: Bill10
from California
Bought it for my daughter going to give it to her on birthday my only concern is it has no access plug or phone hookup maybe I should have brought flip 4
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on July 7, 2020
Posted by: Hochen23
from Boston
Awesome sound and great battery life. Defiantly recommend 9/10
Written by a customer while visiting jbl.com
Customer Rating
5
Love this - great sound!
on July 7, 2020
Posted by: Annabelle
from St. Cloud MN
Bought this as a gift for Father's day. My husband loves it!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Shame on you
on July 13, 2020
Posted by: timucin
from Turkey
Why do you downgrade in your new products, cutting some specs like speakerphone, Voice Assistant integration. What's you aim? Are u kidding with customers?
Response from jbl.comBy Mario at Customer Service, Customer Support, January 27, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Underwhelming latency, connectivity & consistency
on July 14, 2020
Posted by: Still Looking For Better
from Richmond, VA
More robust sound than prior Bluetooth speakers of this size. But plenty of issues remain.
1) Note stereo mode with multiple speakers requires use of Connect+ App, only available for iPhone and Android mobiles (no laptops or alternate mobile options)
2) Runs on dated Bluetooth 4 which often crackles or has gaps in connectivity
3) Significant latency/lag when syncing audio embedded within a video (if playing a music video the sound won’t line up well)
4) Party mode (multiple speakers not in stereo) will drop out occasionally.
5) Customer support online is not quick to reply to emails or offer much.
1) Note stereo mode with multiple speakers requires use of Connect+ App, only available for iPhone and Android mobiles (no laptops or alternate mobile options)
2) Runs on dated Bluetooth 4 which often crackles or has gaps in connectivity
3) Significant latency/lag when syncing audio embedded within a video (if playing a music video the sound won’t line up well)
4) Party mode (multiple speakers not in stereo) will drop out occasionally.
5) Customer support online is not quick to reply to emails or offer much.
No, I would not recommend this to a friend.
Response from jbl.comBy JBL, Customer Support, July 16, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Good sounding speaker
on July 14, 2020
Posted by: Shortnsweet
from Kentucky
I bought this speaker for work and I love it. It was priced just right.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Works poorly with Mac
on July 15, 2020
Posted by: ToniV
from Lahti, Finland
Flip 5 works fine with an iPhone. The sound is good. But when you connect it to a Mac, problems start. You can't use any other bluetooth device, like a mouse, when the speaker is on and playing. Speaker starts cracking and drops connection. It seems that JBL Flip is using too much bluetooth bandwidth, and there is no setting to reduce it.
If you are going to use Flip 5 with a phone or tablet, it probably works fine. But if you think using it with a laptop too, forget Flip 5, and get an another speaker with an AUX connection. I now wish I did too.
No, I would not recommend this to a friend.
Response from jbl.comBy Homer at Customer Support, Customer Support, July 17, 2020
Thanks for the honest feedback on our JBL Flip 5. We understand that the Bluetooth connection to your computer isn't satisfactory. From your description, it can be caused by how the computer prioritizes the Bluetooth connection, as evidenced by the fact that pairing to your phone is fine. Try pairing it to another Mac or Windows computer to double-check if this is isolated only to that particular computer. If it does appear isolated, then please reach out to the computer manufacturer to properly configure its settings. Otherwise, please reach out to our Customer Support to check your options. https://fi.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Great Purchase
on July 15, 2020
Posted by: R_Rose
from N.C
I purchased the custom flip 5 speaker as a gift for my son and he loves it! The speaker is easy to connect, sound quality is great, its material is durable and of good quality. The image on the custom speaker is clear. I have purchased another custom speaker for my other son bc he too liked the speaker.
I would recommend this to a friend!
Written by a customer while visiting jbl.com