Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
4
Very good, but it could've been so much better.
on February 2, 2020
Posted by: zaostrand6
from Pewaukee, WI
I was going to buy the JBL Flip 4 because it was cheaper and had stereo sound, but USB-C was very important to me. I'm disappointed that it's so expensive and doesn't have stereo sound or Bluetooth 5.0. However, the battery life is amazing, I can get 18+ Hours of listening at 25% volume, which is loud enough for most uses. Overall, it's a very good speaker, but it had so much potential to be the perfect speaker.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
What happened?
on February 4, 2020
Posted by: Jewel77
from Redondo Beach CA
Why, after using this new Flip 5 three or four times would it stop charging or playing? No light when plugged in. Dead as a doornail.
No, I would not recommend this to a friend.
Response from jbl.comBy Lexie, Customer Support, February 6, 2020
We appreciate your feedback. Try the troubleshooting steps for Battery and Charging Issues on your JBL Flip 5 through here: https://bit.ly/2S4XpHm
If you still need help, please reach out to our Customer Support so we can check on the next steps. https://www.jbl.com/support-contact.html
If you still need help, please reach out to our Customer Support so we can check on the next steps. https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound but battery is junk
on February 23, 2020
Posted by: Og puppet alief houstone
from Houston texas
Bought customize JBL flip 5 about a month now and it sounds amazing but only issue is the battery life...3 different times I played music ...it lasts only for 4 hours to 5.5 hours turns off....I was like not ko....not sure where they got up to 12 hours...should stated up to 6 hours...other than the battery issue...it's a ok Bluetooth speaker
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, February 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Best speaker ever
on February 28, 2020
Posted by: Minex
from Slovakia , Žilina
I have it for one year and I am so happy because The sound is clear with big boom bass and it survived my adventures and party so this is The BEST SPEAKER EVER
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Poor upgrade
on March 8, 2020
Posted by: Venom
from Durban
I bort this flip 5 a 2 months ago but I am not happy with the speaker
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
2
Crackling noise
on March 22, 2020
Posted by: 7777
from California
The connection is terrible. It makes a crackling noise that lasts for almost 40 seconds when you turn it on. It’s very annoying and I don’t think it’s worth the money.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, March 23, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst Product I've Ever Owned
on March 26, 2020
Posted by: efesdekjian
from Glendale, CA
I bought JBL Flip 5 today, and already hate this poor product. The USB end of the cable was so tight that I thought my computer's USB port was going to break. There is no speakerphone, which is a terrible let down. Sound quality is good however. But, that doesn't give hope for the lack of features this product contains. I don't understand how no one at JBL could have centered the main driver, instead of moving to the left, small details like this make a product useless.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
3
on March 27, 2020
Posted by: Jvivas1
If it dies that’s it you cant put it to charge and use it until is fully charge
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, March 28, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com