Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
784
4 Stars
85
3 Stars
60
2 Stars
45
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
It's time to move on
on January 12, 2023
Posted by: smashton_k
The reign of JBL Flip has come to an embarrassing end. The removal of listening versatility by the choice to change the long-standing two-axis symmetric speaker position to an asymmetric orientation massively reduces the sound quality and versatility. If you ever enjoyed listening to your JBL Flip speaker in "landscape mode" (with the speaker horizontal on a surface), the sound stage in this position is ruined in the JBL Flip 5 generation and on. In technical terms, they changed the JBL Flip in-built speaker orientation by removing an axis of reflectional symmetry, to promote (and restrict) the speaker to only be used in the vertical orientation (nb: you're out of luck on any uneven or soft surface).
This change was made without any public notice regarding the change in the sound design. An incredible disappointment as a past owner and avid user of JBL Flip 3 and 4 speakers - the new JBL Flip 5 generation shows a purposeful attempt to reduce the functionality of the JBL Flip line in an effort to push larger JBL portable speakers and/or multiple copies of JBL Flip 5 speakers for listening to a symmetric sound stage. These were the sole two recommendations I received from JBL Flip support *after* they improperly diagnosed my warranty request about the asymmetric speaker orientation as a defect. My JBL Flip 5 was purchased through an Amazon retailer in June 2022 and replaced directly by JBL, in error, in July 2022 via warranty (removing my ability for a retailer return).
And now to be petty: With such a drastic change to the listening capability of this device, why have they forgotten to rotate the orientation of the JBL symbol to be read from the actual (vertical) speaker orientation?
By Customer Support, January 12, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Feature and product upgrade
on January 15, 2023
Posted by: AnthonyH124
JBL just ruined their products. They decided to rebrand the connect+ feature as “party boost” and discontinued support of the now legacy connect+ feature. What a terrible brand move. I own a lot of apple products and even my old iPad mini still supports all the apple features across ALL my old and new products. Makes my life Simple and keeps me brand loyal. Now I have some older JBL speakers that can’t pair with this JBL Flip 5. Never buying JBL again.
By Customer Support, January 16, 2023
Thanks for taking the time on providing us with your feedback. We're sorry to hear that our personalized JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you need more help with the unit, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Audio troubles
on February 4, 2023
Posted by: Saddened Customer
from Arkansas
Bought this speaker about 6 months ago, worked great for about the first 2, but now has constant popping and skipping issues
By Customer Support, February 8, 2023
Thanks for bringing this to our attention. To avoid interference when using our JBL Flip 5 , please keep away from wifi networks, walls, and other Bluetooth devices that may interfere with the signal of your earbuds. If the issue still persists, we'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
on March 22, 2023
Posted by: lucas1313
i bought this a month ago and it works welll but the bass was not great.
Written by a customer while visiting jbl.com
Customer Rating
1
Return
on May 21, 2023
Posted by: Envi
I need to return the items they never get personalized it was only the speakers no pictures
Of my company please let me know how to return it to you and get it personalized
Thank you
Of my company please let me know how to return it to you and get it personalized
Thank you
By Customer Support, May 22, 2023
Thanks for reaching out. If the unit was ordered and customized directly on our website, please reach out to our customer via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Beware of design
on June 11, 2023
Posted by: Abe97
from Santa Maria California
I didn’t get the design I wanted and instead of telling me it wouldn’t work. They just sent the basic design without telling me.
By Customer Support, June 12, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Bluetooth- save your money
on December 14, 2023
Posted by: Xgypsy
Terrible Bluetooth reception, it gets worse if you buy another to hear in stereo(there is only 1 speaker vs 2 on my old charge2+. Bluetooth so bad i ditched the flip 5’s and fixed my old charge2+…. These flip 5’a total garbage without good Bluetooth-save your mone, i wish i didn’t fall for the sale prices. No wonder these go on sale all the time.
Response from jbl.comBy Customer Support, December 14, 2023
Thanks for your feedback. Please note that for stereo functionality using the PartyBoost feature, it is essential that both JBL speakers are of identical models.
Written by a customer while visiting jbl.com
Customer Rating
1
No logic
on December 26, 2023
Posted by: Wanda2
logo placed directly in the middle of name. designing was pointless.
Response from jbl.comBy Customer Support, December 26, 2023
Thanks for your feedback. For assistance with the design issue in your personalized JBL Flip 5, kindly reach out to our customer support team.
Written by a customer while visiting jbl.com