Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
Terrible Feature and product upgrade
on January 15, 2023
Posted by: AnthonyH124
JBL just ruined their products. They decided to rebrand the connect+ feature as “party boost” and discontinued support of the now legacy connect+ feature. What a terrible brand move. I own a lot of apple products and even my old iPad mini still supports all the apple features across ALL my old and new products. Makes my life Simple and keeps me brand loyal. Now I have some older JBL speakers that can’t pair with this JBL Flip 5. Never buying JBL again.
By Customer Support, January 16, 2023
Thanks for taking the time on providing us with your feedback. We're sorry to hear that our personalized JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you need more help with the unit, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Audio troubles
on February 4, 2023
Posted by: Saddened Customer
from Arkansas
Bought this speaker about 6 months ago, worked great for about the first 2, but now has constant popping and skipping issues
By Customer Support, February 8, 2023
Thanks for bringing this to our attention. To avoid interference when using our JBL Flip 5 , please keep away from wifi networks, walls, and other Bluetooth devices that may interfere with the signal of your earbuds. If the issue still persists, we'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
on March 22, 2023
Posted by: lucas1313
i bought this a month ago and it works welll but the bass was not great.
Written by a customer while visiting jbl.com
Customer Rating
1
Return
on May 21, 2023
Posted by: Envi
I need to return the items they never get personalized it was only the speakers no pictures
Of my company please let me know how to return it to you and get it personalized
Thank you
Of my company please let me know how to return it to you and get it personalized
Thank you
By Customer Support, May 22, 2023
Thanks for reaching out. If the unit was ordered and customized directly on our website, please reach out to our customer via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Beware of design
on June 11, 2023
Posted by: Abe97
from Santa Maria California
I didn’t get the design I wanted and instead of telling me it wouldn’t work. They just sent the basic design without telling me.
By Customer Support, June 12, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Bluetooth- save your money
on December 14, 2023
Posted by: Xgypsy
Terrible Bluetooth reception, it gets worse if you buy another to hear in stereo(there is only 1 speaker vs 2 on my old charge2+. Bluetooth so bad i ditched the flip 5’s and fixed my old charge2+…. These flip 5’a total garbage without good Bluetooth-save your mone, i wish i didn’t fall for the sale prices. No wonder these go on sale all the time.
Response from jbl.comBy Customer Support, December 14, 2023
Thanks for your feedback. Please note that for stereo functionality using the PartyBoost feature, it is essential that both JBL speakers are of identical models.
Written by a customer while visiting jbl.com
Customer Rating
1
No logic
on December 26, 2023
Posted by: Wanda2
logo placed directly in the middle of name. designing was pointless.
Response from jbl.comBy Customer Support, December 26, 2023
Thanks for your feedback. For assistance with the design issue in your personalized JBL Flip 5, kindly reach out to our customer support team.
Written by a customer while visiting jbl.com
Customer Rating
1
Stay away from the Flip Series of Products
on January 9, 2024
Posted by: BernerButch
from SF California area
Flip 4 and 5 Reviews. Over a four year period I purchased two Flip 4’s and one Flip 5 Waterproof speakers. This will be short and not so sweet. My Flip 4 I loved everything about it! Great sound, portability and easy to sync! I had it about a year and bought another, Flip 4 for home and one for the cabin. Shortly after I bought a Flip 5 Waterproof then for our trailer. Within the next year both Flip 4’s would play for about less the an hour and it would shut off. I would turn them back on and the they’d shut off with 10-15 minutes! The identical symptom of playing fine then shutting down occurred then for my Flip 5 Waterproof! I use to be a major fan JBL products but no more! My first JBL speaker was a pair of JBL 100’s in 1977 and I gifted them to my son and he still has them and they sound great! However this experience taught me to never purchase another JBL product. My recommendation is to stay away from Flip products.
Response from jbl.comBy Customer Support, Customer Support, January 10, 2024
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. We'd like to know more about your inquiry and address it accordingly. If needed, we'd also like to get more information so we can check your options.
Written by a customer while visiting jbl.com