Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
4
Overall great speaker
on December 20, 2021
Posted by: Suthernglr25
from Savannah, GA
This speaker is as expected from JBL. Connects easily and the bass is amazing. I would like to give it 3.5 stars as I am disappointed they took away the speakerphone. I enjoyed being able to pick up a call when the phone was connected. I will be returning it as that truly was the feature I wanted this speaker for.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't Charge
on December 25, 2021
Posted by: SueH
from Colorado
I bought this for my husband for Christmas and it was exactly what he wanted BUT unfortunately it doesn't work. It will not accept a charge at all so it is completely dead. Will be returning asap.
By Customer Support, December 26, 2021
Thank you for your feedback Here are some things to try that often fix these issues for your Flip 5. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Check to see if there is dirt/dust on the charging port of the speaker. Check to see if there is damage/ bent pin/s on the charging port of the speaker. Sometimes wiggling the charging connection restores charging power. If none of these fixes the issue, please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2UYUuDV
Written by a customer while visiting jbl.com
Customer Rating
5
Great product!
on December 30, 2021
Posted by: Daggy91929282
from Dallas
Speaker sounds great and the personalized photo of our dogs was the perfect touch!
Written by a customer while visiting jbl.com
Customer Rating
4
Great but have 1 complaint
on January 28, 2022
Posted by: Racing11
from Festus, Mo
The speakers are awesome but the charging cord where it plugs into USB is very tough to figure out. I’m assuming it’s reversible and could charge either way but I already had one customer break a charging block trying to plug it in.
Written by a customer while visiting jbl.com
Customer Rating
1
on February 10, 2022
Posted by: VERY UNHAPPY 123
No microphone. My 4 had a microphone I could use for work call. 5 does not have it. Bought one online. Returning the 5. WHY?
By Customer Support, March 1, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Flip 5 didn't meet your expectations. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great size and sound
on February 13, 2022
Posted by: One happy camper
from PA
I made my own JBL Flip 5 after years of borrowing my daughter’s. Compact enough to throw in my bag and sound is powerful enough to use while working outside. L
Written by a customer while visiting jbl.com
Customer Rating
4
Great! Just one thing…
on September 10, 2022
Posted by: TimTimP
It’s great, I’m just confused why they got rid of the stereo. Stereo is clearer, which is why I’m glad and excited that they brought it back with the Flip 6.
Written by a customer while visiting jbl.com
Customer Rating
1
It's time to move on
on January 12, 2023
Posted by: smashton_k
The reign of JBL Flip has come to an embarrassing end. The removal of listening versatility by the choice to change the long-standing two-axis symmetric speaker position to an asymmetric orientation massively reduces the sound quality and versatility. If you ever enjoyed listening to your JBL Flip speaker in "landscape mode" (with the speaker horizontal on a surface), the sound stage in this position is ruined in the JBL Flip 5 generation and on. In technical terms, they changed the JBL Flip in-built speaker orientation by removing an axis of reflectional symmetry, to promote (and restrict) the speaker to only be used in the vertical orientation (nb: you're out of luck on any uneven or soft surface).
This change was made without any public notice regarding the change in the sound design. An incredible disappointment as a past owner and avid user of JBL Flip 3 and 4 speakers - the new JBL Flip 5 generation shows a purposeful attempt to reduce the functionality of the JBL Flip line in an effort to push larger JBL portable speakers and/or multiple copies of JBL Flip 5 speakers for listening to a symmetric sound stage. These were the sole two recommendations I received from JBL Flip support *after* they improperly diagnosed my warranty request about the asymmetric speaker orientation as a defect. My JBL Flip 5 was purchased through an Amazon retailer in June 2022 and replaced directly by JBL, in error, in July 2022 via warranty (removing my ability for a retailer return).
And now to be petty: With such a drastic change to the listening capability of this device, why have they forgotten to rotate the orientation of the JBL symbol to be read from the actual (vertical) speaker orientation?
By Customer Support, January 12, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com