Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
Sound issues
on March 1, 2021
Posted by: Bush
from Birmingham, AL
Sound cuts out every 2 seconds connected to pc. Would not recommend
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, March 2, 2021
Please do the troubleshooting steps from our 'Bluetooth Troubleshooting Guide' under Pairing issues with a Computer or PC by clicking on the first link. If the Bluetooth pairing issue persists, you may contact our customer via the second link for us to check on your options. https://bit.ly/2LXMoHJ | https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
3
Not loud enough
on April 19, 2021
Posted by: DawgPound
from Pa
Its OK just not loud as I thought.
I should be much louder, and the bass is low also.
I should be much louder, and the bass is low also.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Service, April 21, 2021
We appreciate it for taking the time in providing us with this review. Here are some steps for us to check your JBL Flip 5:
- Try using a different music player and if you're using an equalizer, turn it off.
- Try using a different source ex. (phone, tablet) for us to check if the sound would still be the same.
If you need more help, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
- Try using a different music player and if you're using an equalizer, turn it off.
- Try using a different source ex. (phone, tablet) for us to check if the sound would still be the same.
If you need more help, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
1
terrible connection
on May 18, 2021
Posted by: ching 2020
I bought this during the thanksgiving holiday. It was ok the first couple of month. But then, it disconnects constantly even during the the episode switch. then you have to press 10 times to reconnect, sometimes have to re-start the computer to get connected. it is definitely over stated product.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy at Customer Support, Iggy at Customer Support, May 19, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL Flip 5. Please reach out to our Customer Support at https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Posted by: MKWhite
from NC
Verified Purchase:Yes
We got this beautiful personalized speaker for a gift and it was beautiful. The colors were bright and it turned out perfect! Our fried loves turtles, and a week after her birthday, she went to the beach and saw a sea turtle come in from the ocean, dig and lay her eggs, then head out back. It will be a wonderful memory everyone she plays her speaker!
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting jbl.com
Customer Rating
1
Sounds great nowhere close to 12 hours
on July 3, 2021
Posted by: Stepsmi2
from Birmingham
Just bought one to replace a Bose Revolve. Literally made it 4 hours vs the 7 I had with the Revolve. Not sure others experience but I am very disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 5, 2021
Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide found in this link. https://bit.ly/3blwbWY
Written by a customer while visiting jbl.com
Customer Rating
1
Sounds Good, Won’t stay On
on August 12, 2021
Posted by: Jay Lemasters
from Olmsted Falls, OH
Bought this a few months back, great sound and was excited to use it. Fast forward a few months and now it won’t stay powered on. Very disappointed in the life span of this speaker considering I paid more for this than similar types of speaker I was look into. Can’t see buying another one. Too bad, loved the sound, on to another brand.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, August 13, 2021
Thank you for bringing this issue to our attention. Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide found in this link. https://bit.ly/2T1BMuX
Written by a customer while visiting jbl.com
Customer Rating
4
This speaker sounds amazing!
on September 15, 2021
Posted by: RGALLOWAY
from Medford, OR
I love the personalized aspect of the speaker. We used a precious family photo that brings us great joy every time we see it. There is a problem with the speaker cutting in and out at times. I have to shut down all of the permissions in the apps so they don't interfere with the phone doing phone things. I have to make sure it's only being used as a speaker. Also, wifi in my location is always dicy sometimes I need to run the phone on the data link. Overall, I love the stunning bass response and great quality of the sound. Still glad I got it even though I have trouble with it at times. It could be just related to where I live.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
christmas gift!!!
on December 13, 2021
Posted by: DLM25
from Scotia, NY
This is a christmas gift so I have no idea about it
By Customer Support, December 14, 2021
Please visit our website if you need information about this product. https://bit.ly/3jzJkA0
Written by a customer while visiting jbl.com