Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
Terrible experience
on December 28, 2019
Posted by: DejDej
from Florida
They gave some something I totally didn’t ask for and it was a Christmas present!
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, December 28, 2019
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Fantastic speaker
on May 20, 2020
Posted by: Anonymous
from Red Bank, NJ
Great sound, loud and clear. Pairs easily with my Echo
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, May 23, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and bass
on October 18, 2019
Posted by: Boppy 678
from Tampa Florida
I bought this speaker this month. . I was surprised with the sound .
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Speaker sounds good but customer support is awful
on November 4, 2019
Posted by: jgreene101
from Vatera, Greece
Just bought the speaker and it will not connect to my Windows 10 laptop.
“Larry” from customer support was useless.
I can understand that maybe I need a driver or something, but where to find it? Not on the JBL website and certainly not from anything Larry can offer.
Did I miss something? Is there a mystery driver out there?
Response from jbl.comBy Mario at Customer Service, Customer Support, November 5, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. The driver that you need would be directly from your computer. You need to update all of your Windows 10 drivers, especially the Bluetooth driver for it to work.
Written by a customer while visiting jbl.com
Customer Rating
5
amazing sound
on December 17, 2019
Posted by: garnie
i just got this about a month ago and i love it so much the battery has lasted me about 2 weeks and i use it everyday
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on January 2, 2020
Posted by: Kevv
The personalized picture on the grill is outstanding!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointment
on February 16, 2020
Posted by: PeterGR
from Doha
After 11 purchases of the amazing flip 4 (except the battery capabilities which already completely destroyed to more than half of them (can be found after market, why cannot be purchased original?) yesterday I bought flip 5 but I returned it back at same day.
Microphone and of course internet calls (what's app imo etc) not applicable. JBL mentioned in the previous posts that they remove this function for not interrupting the music play when somebody calls you. So when played radio and somebody called me of course the music stops. Useless when you want to use it as hand free.
Audio in does not exist (I could connect flip 4 with Jack from tv and then through connect+ to send the sound to the rest of my speakers). Unfortunately that party boost cannot be connected with connect +. JBL mentioned that they change this capability for better connectivity between the flip 5 party boost system. I have to mention that connect+ was working perfectly between flip 4 so i think the answer of JBL is completely wrong and I am sure that the marketing department that decide this change failed or will fail. (I dont know how many flip 5 have been saled ad how many will be in the future).
Even if the battery of flip 4 failed I wanted to continue to enjoy the quality and the connectivity of the amazing brand called jbl. I am sure they will replace this mistake and give us the opportunity to buy again and again.
Microphone and of course internet calls (what's app imo etc) not applicable. JBL mentioned in the previous posts that they remove this function for not interrupting the music play when somebody calls you. So when played radio and somebody called me of course the music stops. Useless when you want to use it as hand free.
Audio in does not exist (I could connect flip 4 with Jack from tv and then through connect+ to send the sound to the rest of my speakers). Unfortunately that party boost cannot be connected with connect +. JBL mentioned that they change this capability for better connectivity between the flip 5 party boost system. I have to mention that connect+ was working perfectly between flip 4 so i think the answer of JBL is completely wrong and I am sure that the marketing department that decide this change failed or will fail. (I dont know how many flip 5 have been saled ad how many will be in the future).
Even if the battery of flip 4 failed I wanted to continue to enjoy the quality and the connectivity of the amazing brand called jbl. I am sure they will replace this mistake and give us the opportunity to buy again and again.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, February 17, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't work with macOS Catalina correctly
on July 7, 2020
Posted by: ghost8
from PL
It doesn't work wity macOS Catalina correctly. Apple support told me you should update firmware. But there is no update in JBL Connect app.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com