Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
5
FLIP 5
on September 19, 2019
Posted by: Frazier
from Harvest, AL
I love the USB-C charging it charges very fast. The sound is better than the FLIP 4 but it takes a fine tuned ear to hear the difference. I do wish y’all upgraded to Bluetooth 5.0. The features y’all took out like calling and using Siri through speaker are not a big deal to me since I didn’t use them anyway. The speaker being longer and heavier is not really noticeable. Overall I love the speaker. I do wish y’all would add color lights to the speaker for special effects.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on December 6, 2019
Posted by: biggyboy
from mankato mn
its amazing will be buying again soon at my nearest store
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Died within 6 months
on January 7, 2020
Posted by: Hrabx
from Sydney
Had great sound and it almost never left my nightstand. Won’t charge now. Won’t play. Expensive door stop. Do not buy this product.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, January 7, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
My speaker did not work
on April 8, 2020
Posted by: Shaira
from Orlando
I purchased this as a gift and it stop working. Didnt even get to use it for an hour.
No, I would not recommend this to a friend.
Response from jbl.comBy Kris, at JBL Customer Support, April 8, 2020
We're sorry to hear about what happened. We'd like to get more information from you so we can check your options. Kindly get in touch with our Customer Support team for further assistance. Here's the link: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com
Customer Rating
1
on May 22, 2020
Posted by: james lesley
i bought three flip 5s they do not stay connected tried everything constantly cutting in and out one flip 5 at a time they work fine but link two or three together forget it constant pain to keep connected
No, I would not recommend this to a friend.
Response from jbl.comBy Leon, Customer Service, May 22, 2020
We appreciate the feedback you've provided us. We understand that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
The Bluetooth range of our products varies. You should get up to 10 - 15 meters when using JBL Flip 5 indoors. When using the speaker outside, conditions vary based on the surroundings. For the best connectivity results, please make sure that the devices have a clear line of sight between them.
The Bluetooth range of our products varies. You should get up to 10 - 15 meters when using JBL Flip 5 indoors. When using the speaker outside, conditions vary based on the surroundings. For the best connectivity results, please make sure that the devices have a clear line of sight between them.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product......
on May 29, 2020
Posted by: DJ 82
from Cleveland OH
So happy with my new JBL Flip 5 I also own a 3 and a Flip 4 still great speakers but this one is the best one yet as it should be
Ordered a personalized one and it came out better than expected
Love it......
Love it......
Love it......
Ordered a personalized one and it came out better than expected
Love it......
Love it......
Love it......
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
JBL flip5
on September 12, 2020
Posted by: Bray
from San Antonio
Bought the speaker used it for 3 weeks. It sounded good. All of a sudden it stopped turning on, it wont charge. It's a 100 dollar paper weight. I'm very disappointed! Wish I can get my money back or get it replaced with a new one.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Support, Customer Service, September 13, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations.We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
Written by a customer while visiting jbl.com
Customer Rating
1
Poor Bluetooth connection
on October 1, 2020
Posted by: Kbkane
from St Petersburg florida
Straight lime of sight 10 feet away and the Bluetooth cuts out, just this speaker others don’t cut out.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, October 1, 2020
Thanks for taking the time in providing your feedback with our JBL Flip 5. Other signals from Bluetooth devices and WiFi can affect connectivity. Please check out the troubleshooting steps and tips on our support page article about "Bluetooth Pairing and Connecting here: https://support.jbl.com/us/en
Written by a customer while visiting jbl.com