Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,074 Reviews)
Rating breakdown 1,074 reviews
5 Stars
781
4 Stars
84
3 Stars
60
2 Stars
43
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
2
Why Party Boost
on July 19, 2019
Posted by: Lamar
If you already made customers buy into the connect plus why make the party boost, it already connects to multiple so why make party boost, you guys are loosing people with your decisions..I was looking into the flip 5 and you took away connect plus with a money scheme which is ....party boost, no aux, mono speaker,4.2 Bluetooth while phones have 5.0 like my S10+.. Don't make your old models look like a better version even with your latest release.. Please DO NOT DO THIS TO THE XTREME 3 PLEASE KEEP STEREO NO PARTY BOOST...or release a update to pair with plus and keep the AUX
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 21, 2019
Thanks for your review, the Party Boost is an improved verison of the JBL Connect+, which improves the Bluetooth reliability of interspeaker connections. It's not backwards compatible with the JBL Connect or Connect+. We understand that the product did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
Flip 5 vs flip 4
on August 22, 2019
Posted by: JBL party house
from Chicago Illinois
[This review was collected as part of a promotion.] This newer JBL flip 5 is much louder then the flip 4 when I compared them. It also has more bass. And now it's a little bigger then the 4. The flip 5 also now has a usb type C port vs the older model not having this type. What I don't like that made me give 4 stars is the fact they took away the speaker feature that let's you use it as a speaker phone and the alexa feature. It also looks tougher then the 4 if you was to drop it. This one has a waterproof of IPX7 and a battery life of 12 hours playtime which is great. But besides that I think it's a nice Improvement over the flip 4.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
This thing is dog proof
on December 10, 2020
Posted by: Kath2319
from Kansas City
The sound on this speaker is great, but I'm most impressed with its durability. My dogs got at this thing while I was gone one day and destroyed it (or so I thought). It still works perfectly!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn’t pair with Flip 4
on July 24, 2019
Posted by: zapufast
from Pensacola, FL
People want to upgrade, not buy a whole new array of speakers. JBL lost my money when it won’t pair with Extreme 2 or Flip 4.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, July 25, 2019
We appreciate your feedback about our JBL Flip 4 and other portable speakers. We're always looking for ways tom improve so we'll make sure to forward this to the right team. If there's anything else we can help you out with, let us know through here: https://support.jbl.com/us/en/customer-service/contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Great Speaker - Slight improvements From Flip 4
on July 29, 2019
Posted by: ben444
I had the JBL Flip 4 which was very solid, and then sold it for the Flip 5. This speaker has slightly more bass and a little bit more of a low/mid range than the Flip 4. I compared the two side by side and you could tell the sound was a bit more distinct, the Flip 4 sounding more tin can like. Not a huge difference. I do miss the triple click on the play button to replay the song or skip to previous track. This seems to only have the skip feature with the double press.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Battery not as advertised
on September 18, 2019
Posted by: Falcontastic
from MODESTO CA
Bought the flip 5 last week. I will be returning it as the battery did not even last a full round of golf (5hrs) at max volume.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine, Customer Support, September 19, 2019
We appreciate your feedback about our JBL Flip 5. Our speakers' playtime would vary depending on the volume you're playing the music. The suggested '12 hours' is just an average of how long the speaker can go on, knowing that it is played at mid-volume. If you have questions or other concerns, please reach us through this link: http://bit.ly/2lIab0A.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Speakers !!!!
on August 11, 2020
Posted by: Juliette09
from Louisville, Kentucky
I'm very happy with this purchase. Perfect quality...sounds and design... very good flip 5
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
NO SPEAKERPHONE!! BOOOOOOO!
on July 25, 2019
Posted by: Anonymous
from Denver Colorado
How is it an improvement to offer fewer features and capabilities? I would love to see your market research that says your customer base wants devices with LESS functionality!
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, July 27, 2019
We appreciate your feedback about our JBL Flip 5 portable speaker. We're always looking for ways to improve so we'll make sure to forward this to the right team. If there's anything else we can help you out with, let us know through here: https://support.jbl.com/us/en/customer-service/contact.html
Written by a customer while visiting jbl.com