Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,080 Reviews)
Rating breakdown 1,080 reviews
5 Stars
784
4 Stars
85
3 Stars
60
2 Stars
45
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
Disappointed
on December 30, 2025
Posted by: JBL speaker poor quality
I won't hold a charge. Goes dead in 5 minutes. I paid to much for this to be bad already.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
on December 30, 2025
Posted by: WillR
I gave this as a gift and they were very pleased! Great sound and amazing quality!!
Written by a customer while visiting jbl.com
Customer Rating
5
GREAT SPEAKER
on February 14, 2026
Posted by: Steph103
Excellent little speaker!! Connects easy and works well! Thanks for a great product!!
Written by a customer while visiting jbl.com
Customer Rating
2
Dissapointment
on February 21, 2026
Posted by: TAZI13
I bought two speakers to connect them in my office. One for the waiting room one for my thereof room. I find this to be a disappointing purchase. Here is why:
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
Response from jbl.comBy Customer Support, February 21, 2026
Thanks for taking the time to provide feedback on our JBL Flip 5. The constant disconnection from the speaker could be due to interference with other wireless signals. Please ensure a clear line of sight between the speaker and the source and shut down unused Bluetooth products nearby. Verify if the issue continues across different music applications and devices. You can also try resetting both speakers by pressing and holding the "Volume +" and "Play" for more than 5 seconds. while the speaker is powered on. If you have other questions or concerns, feel free to contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Twice as nice second time around
on March 5, 2026
Posted by: Anonymous
from North Conway NH
Bought the Flip 5 for the second time bc the first Flip 5 and loved it so much that. Now we have it it’s working like a charm and we are wonderfully and
Written by a customer while visiting jbl.com
Customer Rating
5
on March 8, 2026
Posted by: Flipfortheflip
from Ohio
Great sound quality and has awesome battery life !!! Definitely recommend if you want something small with a great sound
Written by a customer while visiting jbl.com
Customer Rating
5
Love the product
on March 21, 2026
Posted by: KaylaE
Doesn't have as much bass as my previous model. Also, the battery life is very short. Overall, great crisp sound!
Written by a customer while visiting jbl.com
Customer Rating
2
Don’t expect good battery life
on April 2, 2026
Posted by: Anonymous
from New Jersey
Good for sound absolute dog doo for battery life and charging time is just ridiculous for it to die in less than an hours use.
Charge for 4 hours, die before 1 hour? What is better? What is so flip 5 Had the flip 4 too and it also took a crap on me.
Charge for 4 hours, die before 1 hour? What is better? What is so flip 5 Had the flip 4 too and it also took a crap on me.
Response from jbl.comBy Customer Support, April 5, 2026
Thanks for your feedback. The published up-to-playtime is the maximum battery time you will get when listening at background levels. As you turn up the volume, the playtime will be reduced, much like a phone battery when you brighten the screen. The same goes for source material. Music with more bass will also reduce playtime. It is possible that the battery is working correctly, but depletes more quickly when the volume is very loud and/or the bass has been boosted. Please try to charge the battery to 100% and then listen to music without any bass boosted, and at a very low volume. If the battery lasts close to the published up-to-playtime, the battery is working fine. However, if you get less than 90% of the published spec, this likely means that the battery is losing its capacity. Please contact us for further assistance. Please contact our customer support team via this link for further assistance: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com