Customer reviews from jbl.com
JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Average customer rating
4.3
(1,076 Reviews)
Rating breakdown 1,076 reviews
5 Stars
782
4 Stars
84
3 Stars
60
2 Stars
44
1 Star
106
84%of customers recommend this product.
(
685 out of
820)
Customer Reviews for JBL - Flip 5 Portable Waterproof Bluetooth Speaker (Squad)
Customer Rating
1
Disappointed
on December 30, 2025
Posted by: JBL speaker poor quality
I won't hold a charge. Goes dead in 5 minutes. I paid to much for this to be bad already.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
on December 30, 2025
Posted by: WillR
I gave this as a gift and they were very pleased! Great sound and amazing quality!!
Written by a customer while visiting jbl.com
Customer Rating
5
GREAT SPEAKER
on February 14, 2026
Posted by: Steph103
Excellent little speaker!! Connects easy and works well! Thanks for a great product!!
Written by a customer while visiting jbl.com
Customer Rating
2
Dissapointment
on February 21, 2026
Posted by: TAZI13
I bought two speakers to connect them in my office. One for the waiting room one for my thereof room. I find this to be a disappointing purchase. Here is why:
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
Response from jbl.comBy Customer Support, February 21, 2026
Thanks for taking the time to provide feedback on our JBL Flip 5. The constant disconnection from the speaker could be due to interference with other wireless signals. Please ensure a clear line of sight between the speaker and the source and shut down unused Bluetooth products nearby. Verify if the issue continues across different music applications and devices. You can also try resetting both speakers by pressing and holding the "Volume +" and "Play" for more than 5 seconds. while the speaker is powered on. If you have other questions or concerns, feel free to contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com