Customer reviews from snowjoe.com
Sun Joe - Cordless Lawn Mower, 28V, 14", 10.6 Gal Detachable Bag, MJ401C-XR - Red
Average customer rating
4.6
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
6
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
0
Customer Reviews for Sun Joe - Cordless Lawn Mower, 28V, 14", 10.6 Gal Detachable Bag, MJ401C-XR - Red
Customer Rating
5
Good mower
on May 18, 2025
Posted by: Pintu
Hi, from where can I buy the charger ? Thanks.
I like this mower, good so far. I just lost the charger/adapter to charge.
I like this mower, good so far. I just lost the charger/adapter to charge.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 20, 2025
Dear Valued Customer,
Thank you for reaching out and for your detailed feedback. We’re glad to hear you’re enjoying your Sun Joe MJ401C-XR-RED Cordless Lawn Mower.
We would like to assist you in checking the availability of the charger for your unit. Please contact us at 866-225-9723, available every day from 10 AM–6 PM EST. We’re more than happy to help you get the right charger and ensure your mower stays powered up.
Thank you again for choosing Shop Joe!
Thank you for reaching out and for your detailed feedback. We’re glad to hear you’re enjoying your Sun Joe MJ401C-XR-RED Cordless Lawn Mower.
We would like to assist you in checking the availability of the charger for your unit. Please contact us at 866-225-9723, available every day from 10 AM–6 PM EST. We’re more than happy to help you get the right charger and ensure your mower stays powered up.
Thank you again for choosing Shop Joe!
Written by a customer while visiting snowjoe.com
Customer Rating
4
Takes Forever to Charge
on May 28, 2025
Posted by: Runedancer
from Michigan
It works great but I've had it plugged in for 2 days now and it still hasn't fully recharged the battery so that the green light is lit.
Response from snowjoe.comBy Shop Joe Customer Care, Shop Joe Customer Care, May 30, 2025
Dear Valued Customer,
Thank you for your feedback regarding the Sun Joe MJ401C-XR-RED Cordless Lawn Mower. We’re glad to hear the mower is working well for you. However, we’re sorry to learn about the extended charging time you’re experiencing.
Typically, the battery should reach a full charge within a few hours. If your battery has been plugged in for two days without the green light indicating a full charge, there may be an issue with the charger, battery, or charging connection. Please also be careful not to overcharge the unit, as this can affect battery performance.
We recommend checking to ensure the charger is properly connected and that the power outlet is functioning correctly. If the problem persists, please reach out to us at 866-225-9723, available every day from 10 AM to 6 PM EST.
We’re committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Thank you for your feedback regarding the Sun Joe MJ401C-XR-RED Cordless Lawn Mower. We’re glad to hear the mower is working well for you. However, we’re sorry to learn about the extended charging time you’re experiencing.
Typically, the battery should reach a full charge within a few hours. If your battery has been plugged in for two days without the green light indicating a full charge, there may be an issue with the charger, battery, or charging connection. Please also be careful not to overcharge the unit, as this can affect battery performance.
We recommend checking to ensure the charger is properly connected and that the power outlet is functioning correctly. If the problem persists, please reach out to us at 866-225-9723, available every day from 10 AM to 6 PM EST.
We’re committed to ensuring your complete satisfaction and will strive to meet your needs to the fullest extent.
Written by a customer while visiting snowjoe.com