Customer Reviews for Stamina Products - 15-0141 - Blue
Customer Rating
2
Defective pedal
on April 28, 2022
Posted by: Peggy P
from Cape Coral, Fl
Gender:Female
I bought my machine after having a right knee replacement in April 2021. After the recovery I had to have the same knee replaced again. So I started using the machine again. After 3 wks of use the left pedal came off. I tried to screw it in but the screw threads were stripped out of the machine and the pedal. What now?
No, I would not recommend this to a friend.
Response from staminaproducts.comBy Customer Care, Customer Care, April 29, 2022
We are sorry to hear you are experiencing an issue with your left pedal. Our Customer Care Team would like the opportunity to assist you. Please contact us at customer.care@staminaproducts.com.
I really like the machine. I use it for rehab and it's very easy and smooth to peddle. My biggest complaint is that I wish the peddle piece covered more of the length of my foot so the heal of a shoe is kept up more instead of sometimes hitting the front bar on the floor. It appears to be designed more for the arm exercises. Maybe it could have two different peddles in that case, or a length that covers both exercises.
The feet seem to slide on any surface, carpet or wood flooring. The stirrups are ridiculously small. It is a well built piece of equipment. I wish they had paid attention to the above two items.
After one week the mini exercise bike broke. The company is attempting to send us a new part. The first attempt sent us a pedal instead of an internal gear.
No, I would not recommend this to a friend.
Response from staminaproducts.comBy Customer Care, Customer Care, January 25, 2022
Hi Claudia, We're sorry to hear that your mini bike has broken, let us know how the part we are sending works out. 1-800-375-7520 Monday-Thursday 7:30-5 or Friday 8-3 central
Tried two of them, both had the same problem with right wheel catching as it was turning. I am so disappointed .
No, I would not recommend this to a friend.
Response from staminaproducts.comBy Customer Care, Customer Care, November 22, 2021
Hi Cherry, We're sorry to hear that you are having an issue with your mini bike catching. Please reach out to our customer care team. We'd be happy to help resolve this issue for you. 1-800-375-7520 Monday-Thursday 7:30-5 or Friday 8-3 central.
It’s too difficult to prevent the unit from “walking” while in use.
I would recommend this to a friend!
Response from staminaproducts.comBy Customer Care, Customer Care, November 17, 2021
Thank you for your feedback. If you find the Smooth Pedal System is moving away from you be sure to be sitting in an up right chair so that your weight is downward on the machine rather than pushing it away. You can also use an equipment mat to keep it in place. For further assistance please call 1-800-375-7520 Monday-Thursday 7:30-5 or Friday 8-3 central.
I bought this a couple of months ago and the only thing I don’t like about it is my lack of commitment! It’s a great little machine and once I get using it regularly I will definitely benefit from it