Customer reviews from Samsung US
Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Average customer rating
4.6
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
114
4 Stars
25
3 Stars
7
2 Stars
0
1 Star
4
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Customer Rating
5
Reminds people why sound is important
on July 20, 2025
Posted by: Chefluisfayad
[This review was collected as part of a promotion.] I enjoy movies and I love sharing movies I love with the people I care about. The visual aspect of film is the easiest to appreciate, obviously, that's why I get the biggest screen I can reasonably fit in the space, but an often unappreciated aspect of the home movie watching experience is sound.
This sound system reminds people of the difference a good sound system makes. Friends will come over to watch movies or sports and cannot get over how rich the sound is. The wireless surround sound speakers really fills the room and the bass is powerful enough that every kaiju roar, every rev of an engine, every cool explosion causes the room to tremble, fully immersing you in what you're watching.
You'll never go back to anything else.
This sound system reminds people of the difference a good sound system makes. Friends will come over to watch movies or sports and cannot get over how rich the sound is. The wireless surround sound speakers really fills the room and the bass is powerful enough that every kaiju roar, every rev of an engine, every cool explosion causes the room to tremble, fully immersing you in what you're watching.
You'll never go back to anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seemless Integration
on September 20, 2025
Posted by: VTVersaggi
[This review was collected as part of a promotion.] Product works seemly with our Frame TV. Can’t ask for anything else. I guess I wish the base was slightly deeper but the sound quality is still excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worth The Price
on October 30, 2025
Posted by: TheFuture
[This review was collected as part of a promotion.] Potent Atmos Sound, Plagued by Connection Drops
Model: Samsung Q Series 9.1.2 ch. Atmos Soundbar
This 9.1.2-channel soundbar is a powerhouse of audio, but it's held back by significant technical frustrations.
The Good: When it works, the sound is brilliant. The 9.1.2-channel setup with wireless rear speakers and Dolby Atmos creates a true bubble of sound with distinct overhead effects. The bass from the wireless subwoofer is powerful and room-filling, and Q-Symphony (when paired with a compatible Samsung TV) creates a massive, wide soundstage.
The Bad: The outstanding audio is undermined by persistent bugs. The soundbar constantly loses its connection to the TV (via eARC), forcing a disruptive reboot. The SmartThings app is equally unreliable, frequently failing to find or connect to the system, which is necessary for fine-tuning. Most frustratingly, the wireless subwoofer's powerful bass randomly cuts out, even when the volume is at a moderate-to-high level (35-40), completely breaking the immersion.
Verdict: This is a 3-star product that sounds like a 5-star product. The audio engineering is superb, but the software and connectivity are deeply flawed. The daily hassle of fixing connection drops and the intermittent bass cutouts are major issues. The audio payoff is spectacular, but the frustration of simply trying to use it is hard to overlook.
Model: Samsung Q Series 9.1.2 ch. Atmos Soundbar
This 9.1.2-channel soundbar is a powerhouse of audio, but it's held back by significant technical frustrations.
The Good: When it works, the sound is brilliant. The 9.1.2-channel setup with wireless rear speakers and Dolby Atmos creates a true bubble of sound with distinct overhead effects. The bass from the wireless subwoofer is powerful and room-filling, and Q-Symphony (when paired with a compatible Samsung TV) creates a massive, wide soundstage.
The Bad: The outstanding audio is undermined by persistent bugs. The soundbar constantly loses its connection to the TV (via eARC), forcing a disruptive reboot. The SmartThings app is equally unreliable, frequently failing to find or connect to the system, which is necessary for fine-tuning. Most frustratingly, the wireless subwoofer's powerful bass randomly cuts out, even when the volume is at a moderate-to-high level (35-40), completely breaking the immersion.
Verdict: This is a 3-star product that sounds like a 5-star product. The audio engineering is superb, but the software and connectivity are deeply flawed. The daily hassle of fixing connection drops and the intermittent bass cutouts are major issues. The audio payoff is spectacular, but the frustration of simply trying to use it is hard to overlook.
Value
3
Response from Samsung USBy Samsung Solutions, November 7, 2025
Hi TheFuture,
Thank you for sharing your review of the HW-Q910D Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Thank you for sharing your review of the HW-Q910D Soundbar. We value your feedback and will share it with our teams.
If there is anything we can do to improve your enjoyment, such as helping to optimize settings for your specific sound scenario, please contact Samsung Customer Support. Just give us a call at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound and options
on March 18, 2024
Posted by: Shankar
[This review was collected as part of a promotion.] The sound while watching movies is extremely thrilling with cinematic sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound system with premium quality
on March 25, 2024
Posted by: WonderfulSoundbar
[This review was collected as part of a promotion.] I bought this soundbar system a month ago. It’s the best system with premium sound quality. It is very crisp and I can hear every sound with clarity and the bass is really good. The rear speakers are very loud and crisp. You can hear every dialogue clearly. I love this soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound with easy set up
on March 25, 2024
Posted by: JFin495
[This review was collected as part of a promotion.] The audio quality is amazing. I use this for not only my movie theater set up but also my gaming rig set up off my TV. The sound is elevated to a new level that I haven't experienced in a sound bar system before. The set up was easy to follow and pretty quick. Couldn't recommend this more!! Amazing product!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Soundbar!
on January 9, 2025
Posted by: RT Sounds
from NC
I’ve had the soundbar for 2 weeks. I’m throughly satisfied with the performance. The sound quality is exceptional.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Loud and well tuned speakers.
on March 24, 2024
Posted by: Jack11
[This review was collected as part of a promotion.] The speakers have a good kick to them and can handle sounds all across the range I need
Value
4
Written by a customer while visiting Samsung US