Customer reviews from Samsung US
Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Average customer rating
4.6
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
113
4 Stars
24
3 Stars
7
2 Stars
0
1 Star
4
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Customer Rating
5
Reminds people why sound is important
on July 20, 2025
Posted by: Chefluisfayad
[This review was collected as part of a promotion.] I enjoy movies and I love sharing movies I love with the people I care about. The visual aspect of film is the easiest to appreciate, obviously, that's why I get the biggest screen I can reasonably fit in the space, but an often unappreciated aspect of the home movie watching experience is sound.
This sound system reminds people of the difference a good sound system makes. Friends will come over to watch movies or sports and cannot get over how rich the sound is. The wireless surround sound speakers really fills the room and the bass is powerful enough that every kaiju roar, every rev of an engine, every cool explosion causes the room to tremble, fully immersing you in what you're watching.
You'll never go back to anything else.
This sound system reminds people of the difference a good sound system makes. Friends will come over to watch movies or sports and cannot get over how rich the sound is. The wireless surround sound speakers really fills the room and the bass is powerful enough that every kaiju roar, every rev of an engine, every cool explosion causes the room to tremble, fully immersing you in what you're watching.
You'll never go back to anything else.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Seemless Integration
on September 20, 2025
Posted by: VTVersaggi
[This review was collected as part of a promotion.] Product works seemly with our Frame TV. Can’t ask for anything else. I guess I wish the base was slightly deeper but the sound quality is still excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent sound and options
on March 18, 2024
Posted by: Shankar
[This review was collected as part of a promotion.] The sound while watching movies is extremely thrilling with cinematic sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best sound system with premium quality
on March 25, 2024
Posted by: WonderfulSoundbar
[This review was collected as part of a promotion.] I bought this soundbar system a month ago. It’s the best system with premium sound quality. It is very crisp and I can hear every sound with clarity and the bass is really good. The rear speakers are very loud and crisp. You can hear every dialogue clearly. I love this soundbar.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound with easy set up
on March 25, 2024
Posted by: JFin495
[This review was collected as part of a promotion.] The audio quality is amazing. I use this for not only my movie theater set up but also my gaming rig set up off my TV. The sound is elevated to a new level that I haven't experienced in a sound bar system before. The set up was easy to follow and pretty quick. Couldn't recommend this more!! Amazing product!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Soundbar!
on January 9, 2025
Posted by: RT Sounds
from NC
I’ve had the soundbar for 2 weeks. I’m throughly satisfied with the performance. The sound quality is exceptional.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Loud and well tuned speakers.
on March 24, 2024
Posted by: Jack11
[This review was collected as part of a promotion.] The speakers have a good kick to them and can handle sounds all across the range I need
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not acceptable at all. Awful Sound
on February 5, 2025
Posted by: Heme
No MIDRANGE! Shallow sound from Bar and the TV Speakers are better. Bass works but could do better. I had the same problem with the Previous sound bar that is a match to my other Samsung TV.
Rear is weak and has poor bass or midrange. For the price, it isn't worth it.
Rear is weak and has poor bass or midrange. For the price, it isn't worth it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Samsung Solutions, February 5, 2025
Hi Heme,
We appreciate you taking a few moments to review the Samsung HW-Q910D Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Spacefit Sound, AVA, Voice Enhance mode, or Night mode.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, or REAR LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
We appreciate you taking a few moments to review the Samsung HW-Q910D Soundbar.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Spacefit Sound, AVA, Voice Enhance mode, or Night mode.
There are multiple ways to control the bass levels for your new Soundbar.
1) Using the WOOFER button on the provided Soundbar remote. Use the woofer button by pushing forward or pulling backward on the button itself to adjust the bass levels between -12 or -6/+6. If you want to reset the bass to 0 then push the button in.
2) When you press the TONE CONTROL button, you can adjust the treble or bass levels between -6/+6.
Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.)
To control the volume of each speaker, press the CH LEVEL button on the provided remote. Then select CENTER LEVEL, SIDE LEVEL, WIDE LEVEL, FRONT TOP LEVEL, or REAR LEVEL. Once you find the channel you are looking for, adjust the volume between -6 to +6 by using the Up/Down buttons.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
Written by a customer while visiting Samsung US