Customer reviews from Samsung US
Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Average customer rating
4.6
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
113
4 Stars
24
3 Stars
7
2 Stars
0
1 Star
4
92%of customers recommend this product.
(
33 out of
36)
Customer Reviews for Samsung - 9.1.2-Channel Dolby Atmos Soundbar System HW-Q910D - Black
Customer Rating
5
Q series 9.1.2 wireless sound bar rear sp. W/Q sym
on April 10, 2025
Posted by: Lovemysounds
[This review was collected as part of a promotion.] Has very good sound overall I'm very pleased with it makes movies seem like your right there
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Much better Voice sound than JBL
on April 16, 2025
Posted by: CaptJim
[This review was collected as part of a promotion.] Sold my JBL 7.1.4 because human voice/talking was almost indistinguishable.
Bought the Samsung Q910 and was surprised by the superior sound quality. Even my wife can hear people speaking on her favorite TV shows.
Sticking with my choice of Samsung products (Fold phone, 65" TV, Surround Sound Bar).
Thanks Samsung for making such consistently quality products.
Bought the Samsung Q910 and was surprised by the superior sound quality. Even my wife can hear people speaking on her favorite TV shows.
Sticking with my choice of Samsung products (Fold phone, 65" TV, Surround Sound Bar).
Thanks Samsung for making such consistently quality products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product sounded great
on April 16, 2025
Posted by: Bigshot99
[This review was collected as part of a promotion.] I use this in my living with my Samsung projector when I watch my movies and sports games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Quality!
on April 17, 2025
Posted by: MusicHits
[This review was collected as part of a promotion.] Good Sound! Love the bass! AirPlay and voice assistant are an added bonus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Second TV sound system
on April 20, 2025
Posted by: Basement
[This review was collected as part of a promotion.] Bought this to use on a second TV in a basement and game area for entertainment and ambient music. Now has been upgraded to be the go to for parties and gatherings!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound is wild but I wish I got the 990
on April 22, 2025
Posted by: Thehelpinghand
[This review was collected as part of a promotion.] This sound bar does a lot of amazing things right. Bass is strong and the audio is super clear. I've been watching The Last of us on HBO and when you get to a scene with clicker roaming around the area you can tell where they are coming from 1000 percent of the time. I haven't had many issues from this sound bar. Only downsides I'd give it is the app connection to smart thing will work on initial setup but I've noticed it just stops working after a few weeks. The same with the rear connection to the rear channels. It sometimes disconnects in the. Middle of using it but that might be something with my connection in the hike because my last sound bar from Vizio did the same .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Back to BOSE
on April 24, 2025
Posted by: Samsung Fan
from Murrieta, CA
LOVED this when I first purchased in November of 2022. Recently one of my rear speakers simply stopped working. Afterwards, the soundbar refused to turn on. Then, after about a month, one day it simply turned back on when I turned on the TV. Unfortunately, even a brand that I've been a diehard fan of for years has sunken to making products that simply don't last. Time to switch to get more for my money. I can't afford to replace a home surround sound system every few years. Nor should I have to. Makes sense that Samsung will only stand behind this product for year. Warranty lengths are a telltale sign of how long a manufacturer expects their product to last.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Solutions, April 24, 2025
Hi Samsung Fan,
Thank you for taking a few moments to review Samsung's HW-Q910D Soundbar. I’m sorry you were not satisfied with your experience. We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Thank you for taking a few moments to review Samsung's HW-Q910D Soundbar. I’m sorry you were not satisfied with your experience. We are always here to help and would have been happy to assist in providing settings adjustments to resolve any issues you were experiencing.
First, try doing a soft reset, unplug the soundbar from the outlet for roughly 30 seconds and then plug it back in.
If this still does not correct your issue, then do a hard reset. With the Soundbar on, press the + & - Volume buttons on the body of the soundbar at the same time for at least 5 seconds. INIT OK” appears on the display and then the Soundbar is reset.
Should you ever decide to give Samsung audio products another try and have questions or need or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our Live Chat with an agent, as well as manuals, software, and warranty information, can be found at the “Support” link on our website. Again, thank you for taking the time to share your experience. We hope to regain you as a customer in the future.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect
on April 27, 2025
Posted by: Jethro4show
[This review was collected as part of a promotion.] Awesome sound quality, used to experience dinner disconnect issues, haven't in a while, maybe an update fixed it.
Value
5
Written by a customer while visiting Samsung US