Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
3
Fair with some great features
on January 3, 2021
Posted by: GregSCSA
from San Antonio, Texas
Great features - Wi-Fi and Bluetooth. The implementation of these features is what is lacking! It doesn't seem like you can just set it up with the Wi-Fi and forget it with it able to be printed to whenever you needed to use it. I am still working on it, though. I am also finding it doesn't accept the older labels of the same type and noticed the new ones, with the same number, have a larger base with more holes which enable the machine to read what label is installed - not acceptable! I kept the machine under the hopes I can learn to use it at a later date but it is VERY EXPENSIVE considering it has only worked for me when plugged directly into the laptop!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer
on June 8, 2020
Posted by: ThomL
from Lake City,FL
Purchased this printer because of its 2 color capability. The red tends to blend in with the black giving it a hazey look. The colors look good when printed by themselves. I would recommend the vc500 if you want color although the paper is expensive. If you want red and black printing the paper for this printer is expensive as well. I purchased the battery pack as well it works great for portable operation. I really like the wireless capability and general label printing of this printer. It uses all the same size paper as my 720 printer so I can have different size labels in each printer without changing.
Written by a customer while visiting brother-usa.com
Customer Rating
5
able to print with bluetooth
on May 4, 2020
Posted by: ruddy
from Queens , NY
the printer is , sturdy, compact and do what it was made to do.
Written by a customer while visiting brother-usa.com
Customer Rating
5
fast and easy
on May 1, 2020
Posted by: ronnie j
from KY
use for many coin ID labels and the like--works very smooth and fast with P touch
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Thermal Printer!!
on April 4, 2020
Posted by: AM3420
from Richmond, Virginia
This is a wonderful device! I love the mobile app and desktop application; they both are easy to use and I can print via Bluetooth connection or wirelessly, from each! The labels have come out perfect every time. Definitely a great purchase!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Have to power cycle the printer every 30 days
on October 9, 2019
Posted by: NickAlbertlea
from Albert Lea, MN
We have 2 of these printers we have to power cycle both of them because they lose their network and you cannot ping the static IP address. I have updated firmware, changed from WiFi to LAN and I still have the issue.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Very easy to set up, fairly easy to use.
on May 23, 2019
Posted by: Ptownneal
from Provincetown, MA
Easy to set up & install the downloadable software. Somewhat tricky to figure out the correct settings for designing & printing as the instructions are somewhat vague...can't search for any specific topic that I could figure out. Support was GREAT in helping me.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy to use.
on March 20, 2019
Posted by: Paul40
from Staten Island, NY
Easy to setup and even easier to use.Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com