Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
3.9
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
3
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
2
Ok printer, worse reliability and support
on December 12, 2025
Posted by: anonymous
Great when it works. Has issues with any other app besides Brother app which isn't compatible for our needs. Regularly has issues with iPad and misprints labels. When asking support, I have to buy their labels and only use their app to get help. I would go another route.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer and fast
on February 27, 2025
Posted by: Tj j
from Michigan
Works great just wish they had blk and red labels in the smaller sizes
Written by a customer while visiting brother-usa.com
Customer Rating
4
Works well
on November 1, 2024
Posted by: Chef Trent Taylor
from Utah
Works great, a little slow and I can’t get it to print the round labels I got. I have to use the continuous labels and have it cut every 1.5 inches for my grab&go’s.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Tedious, outdated, kinda cool
on October 28, 2024
Posted by: LFG PLG
As the title says, this software was impossibly tedious to install and attempting to install it on my coworker's computers has been somehow worse. This along with the P-touch editor seem like strange out dated aspects to this supposedly modern helpful tool. P-touch Editor is kind of neat with all the clip art and templates, it has the feeling of old old Microsoft word but formatting is strange and again tedious. I imagine we'll get more comfortable with it as time passes but for now it's hard to get over the annoyance of 4 different user manuals and an hours long software installation process.
Response from brother-usa.comBy Brother Customer Service, October 29, 2024
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you had some setup issues and are not too happy with the P-touch Editor. I sincerely apologize for any inconvenience this issue may have caused you. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
Written by a customer while visiting brother-usa.com
Customer Rating
3
Difficult Setup
on October 28, 2024
Posted by: SGT MAC
from Las Vegas, NV
I found this printer very hard to setup. I double label for file folders seems to be missing.
Response from brother-usa.comBy Brother Customer Service, October 29, 2024
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother QL820NWB. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
https://www.brother-usa.com/support/QL820NWB
Written by a customer while visiting brother-usa.com
Customer Rating
4
Decent little printer
on July 24, 2024
Posted by: JRocks
from Lancaster, PA
Works as advertised. The biggest issue is that when the power goes out, it doesn't automatically reconnect to the wireless network. That's not great. We had to stick a UPS on each one to avoid this from happening if the lights go out for a few seconds.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pdf to sticker
on May 22, 2023
Posted by: Yamishuk
from Jerusalem, israel
We print stickers from pdfs created by our computer system. Works great!!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy and reliable
on September 13, 2022
Posted by: leachim
from Rio Rancho, NM
[This review was collected as part of a promotion.] I love these little printers. We have the small and larger version of it and they are great. Easy to use, great software and quick printing even from the phone. I only connect with BT since its so convenient and never disconnects.
Written by a customer while visiting brother-usa.com